Via Montebello 7, Santa Maria Novella, 50123 Florence, Italy
#160 of 379 hotels in Florence
Guests' ChoiceBased on 485 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
9.0
Facilities
8.6
Staff
9.2
Value for money
8.4
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Ellen
IrelandThe property was in a great location very near all the main attractions! About a ten minute walk from everything. The area was safe and had loads of nice restaurants/bars around
Stayed in June 2024
Reviewed: 24 June 2024
Karen
AustraliaIt didn’t feel warm and welcoming like other hotels we have stayed at in Florence. Although not rude the reception staff were not at all friendly, we didn’t receive a warm welcome.
Location was good, comfortable beds.
Stayed in June 2024
Reviewed: 24 June 2024
Romy
United StatesThe vent did not work in the bathroom, and was not fixed while there.
Easy to walk around everywhere and the breakfast was very good.
Stayed in June 2024
Reviewed: 21 June 2024
Irani
Cayman IslandsShower stall is small
Very good breakfast Very helpful staff
Stayed in June 2024
Reviewed: 21 June 2024
Marina
CyprusOnly a lot of noise in hotel from customers,maybe is not good sound isolated
location was perfect,about 5 minutes from train station Santa Maria Novella,at the corner you can find beautiful road with bridges and you can rent scouter or bicycle)Restaurants,shops was near.The staff was very friendly 🌸Only a lot of noise in hotel from customers,maybe it was not good sound isolated.
Stayed in June 2024
Reviewed: 20 June 2024
Adel
Saudi ArabiaNothing
Every things were excellent.
Stayed in June 2024
Reviewed: 16 June 2024
Thoa
United StatesStaircase at night can use some light
Good location can walk to all tourist areas. Breakfast is good. Everyone in hotel is helpful for any information you need. Would recommend. Some stairs to go up but there is an elevator.
Stayed in June 2024
Reviewed: 9 June 2024
Tony
United StatesThe shower was bad due to movable walls. Managed to only soak the bathroom floor once.
Loved all!!! Upon arrival, use the elevator and go to third floor. The reception desk is on this floor. You will see it to the left of the elevator.
Stayed in June 2024
Reviewed: 6 June 2024
Kyungil
CanadaThey have physical keys for the rooms. I was just afraid of losing them.
The staff were super friendly and helpful. The breakfast was good. Good location close to the train station. Not too close to center but very close to the river which made for a beautiful walk to almost anywhere we went.
Stayed in May 2024
Reviewed: 5 June 2024
Mark
United StatesBeds a little firm but got used to it quick.
The property is beautiful and clean! The staff Laura and Daniel were amazing! They were so great and very helpful!
Stayed in May 2024
Reviewed: 1 June 2024
Agata
PolandThe staff apart from one very friendly female receptionist were not so polite, or rather they all seem constantly very unhappy and tired of guests. Staff at breakfast were making faces each time someone asked them about anything. Part of the holiday experience is also staying at the hotel and being around hotel staff, so unfortunately although the hotel was nice, I will choose a different one next time.
Very good location. The hotel is nicely designed and new (refurnished), it was very clean and beds were super comfortable. Also, nice variety at breakfast.
Stayed in May 2024
Reviewed: 30 May 2024
Nicola
New ZealandOur room was right next to reception and there is no sound proofing. You can hear everything and we were woken up by other guests returning at 2am. But it didn't ruin our stay, it's still a lovely place.
Breakfast, room and staff were great!
Stayed in May 2024
Reviewed: 25 May 2024
Bern
United KingdomThe hotel was nice, the staff were pleasant and the breakfasts were great. It was clean and comfortable and not too far from the main attractions.
Stayed in May 2024
Reviewed: 21 May 2024
Bern
United KingdomQuite basic
Location was good, room small but very comfortable. Exceptionally clean.
Stayed in May 2024
Reviewed: 16 May 2024
Stephen
New ZealandClean, great breakfast. We were let into our room early as it was ready for us. A great positive. Staff were lovely and very helpful about the hotel and city.
Stayed in May 2024
Reviewed: 16 May 2024
Mc0637
United StatesThe staff, the service, the breakfast.
Stayed in April 2024
Reviewed: 15 May 2024
Louise
United KingdomLot of steps to Reception on level 3, there is a lift but only for 2 peopel
Lareg room, but we did have a triple room for the 2 of us, but very clean and the bed really comfortable
Stayed in May 2024
Reviewed: 13 May 2024
Camilla
IrelandEverything was great.
Location was great, staff was very friendly and breakfast was amazing.
Stayed in May 2024
Reviewed: 5 May 2024
Jessica
FranceThe Dedo Boutique really exceeded all my expectations! I booked a single and thought it was perfect for one person! Updated, stylish, very clean, quiet room. Staff was friendly and very helpful. Breakfast was excellent. Location is perfect - close enough to all the sights - but far enough away that you will not be battling crowds to get to your hotel. AND close to the tram stop for the airport and the main train station.
Stayed in April 2024
Reviewed: 25 April 2024
Cris
United StatesHaving a bathroom in room was a luxury but very narrow. Fortunately we are not tall people so it was not a problem for us. There was at most 12” between front of commode and the opposite wall so someone with long legs would bump their knees. One small suggestion for improvement. Breakfast starts at 7:30 however most tours in Florence start at 8 AM and want you there 15 minutes early. The timing is too tight for even a quick breakfast since it’s a 10 minute walk to the central station. Staff packed a bag breakfast but it was really sparse on sustainable calories and had NO caffeine - a bottle of water, orange, couple of small plastic wrapped butter cookies and a packaged small chocolate chip muffin. A little disappointed since we paid to have breakfast included.
Breakfast was identical each day, but give me a cappuccino and cornetto and I’m happy. Espresso machine was a touch temperamental but staff helped, just don’t stand directly in front as it spits a little. Selection of meats, cheese, bread, fruit, cereal, yogurt and a few hot items - scrambled eggs, “bacon” and hot dogs :) Front desk staff were very helpful. Laura was particularly high energy and well-informed and caring. My wife got food poisoning and she made a point to tell me to have her call if she needed anything. Good restaurant recommendations too. Great view of Florence from our window.
Stayed in April 2024
Reviewed: 24 April 2024
Kseniia
FranceIt was a little bit noisy, so it is better to take ear plugs with you
Great location Amazing breakfast Very lovely stuff Clean and stylish
Stayed in April 2024
Reviewed: 24 April 2024
Roger
United KingdomBreakfast starting time was too late at 0730. We stayed for a week and had pre-booked breakfast only to miss 3 mornings because of early start excursions. Getting heavy luggage from the roadside entrance door, up some steps to the small old lift then up to the 3rd floor hotel reception was a bit of a struggle.
The hotel location was great. Clean spacious room with a good size bed. Nice thick walls so good soundproofing.
Stayed in April 2024
Reviewed: 17 April 2024
Tridip
United KingdomMay be the size of room is the only negative.
Lot of good things about this property : 1) Quality of breakfast was superb 2) Hotel staffs were very supportive 3) Youtube, Netflix, Amazon everything were available in the TV - kids were very happy !! (no use for adults) 4) Location is very good
Stayed in April 2024
Reviewed: 16 April 2024
Ian
MaltaThe room could be a bit more sound-proofed. Our room was near the main door therefore we could sometimes hear people entering and leaving the hotel.
Loved everything about our stay. Room was always very clean. Breakfast was amazing.
Stayed in April 2024
Durham, USA
Neochori, Greece
Vidalia, USA
Helen, USA
Agadir, Morocco
Cochin, India
Japaratinga, Brazil
Agia Roumeli, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content