Not 1 thing. Everything was top notch and at a great price. Perfect hotel.

Everything. This is one of the best hotels we ever stayed at. The staff was so incredibly kind and informative. The spa was absolutely amazing. We experienced 2 hours of spa all to ourselves. I also forgot my necklace in the room and called the next day. They not only found it but when I went to pick it up they offered us free lunch which was delicious. The hotel is right at the base of the chair lift to Mt Etna. This hotel is simply amazing. We will be back.

Stayed in June 2024

None

Great location friendly reception staff and great breakfast. Nice quiet room with balcony and views of Mt Etna .

Stayed in June 2024

Had a wonderful stay. Davide could not have offered us a better experience. The rooms were large and comfortable. All three couples had terraces and great views of the mountain top. The bar and the spa experience were exactly what we needed after a long day. Davide booked us a reservation at a wonderful restaurant 400m from the hotel. Breakfast was perfect. Plenty of parking. And super affordable to boot. Could not have asked for a better stay.

Stayed in May 2024

Perfect place for a short stay! Clean and nice staff!

Stayed in May 2024

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Everything : The location (near the cable cars). The breakfast. The hosts. The cleanliness. The amazing spa. The free parking in front of the hotel

Stayed in May 2024

-

The man at reception was very nice, friendly, helpful and funny.

Stayed in May 2024

Would have preferred to eat at the hotel. However we did appreciate the discount provided at neighbouring restaurant.

Ideal base if looking to go up Etna. Staying so close means that you can get an early start and miss the hoards of people travelling from further afield.Comfortable room with lovely bathroom. Weather conditions cold and miserable when we arrived so it was lovely to have a warm room waiting for us!

Stayed in May 2024

Location was perfect and the hotel was awesome. Excellent breakfast.

Stayed in April 2024

i loved everything.. there was absolutley NOTHING NOT to like !

the service, the location and the room ! all fantastic value for a family group of three

Stayed in April 2024

Nothing

Excellent hotel amazing views manager went above and beyond to make sure our stay was comfortable we were very well looked after, excellent location very peaceful lovely rooms can't wait to go back 😁

Stayed in April 2024

Nothing

The hotel was amazing the view's were spectacular the staff were incredible went to any length to help us we will definitely be back in the near future. Lovely peaceful location great view's of mount Etna lovely comfortable bed great room x

Stayed in April 2024

Nothing

Location excellent to do an Etna tour the next day. Breakfast was really good. Lots of choice at the buffet. Kept us going all the way up Etna. The view from our terrace was brilliant The staff were very keen to help.

Stayed in April 2024

Just WOW! You must stay in this hotel to appreciate the Mt Etna atmosphere. The staff was wonderful. The breakfast spread was out of thos world. There are souvenirs at a very good price, so you don't have to fall into a tourist trap elsewhere. Walk to the cable cars. The full experience ticket is a must, no need to book extra guides or excursions! Loved every moment!

Stayed in April 2024

Great location, with very friendly staff at the reception. We also enjoyed the SPA area.

Stayed in October 2023

Restaurant not open unless coach bookings arrive for lunch

Good breakfast selection and staff were very helpful

Stayed in October 2023

There were no bar- restaurant -services available during our stay. The reception had made a dinner reservation for us to a nearby restaurant. Experience there was not so good.

Buffet breakfast was good, multiple choices to choose from. Communication before our stay was good and informative.

Stayed in October 2023

Google maps shows different location

Ambience in the middle of nature

Stayed in September 2023

No dinner service when I was there. That was advertised in advanced though so I was aware. Would have been nice to eat at the hotel, they certainly have the facilities

Excellent breakfast. Location perfect, by the cable car but tucked away so quiet.

Stayed in September 2023

Room not big

Close to cable car station, with spa, good breakfast

Stayed in August 2023

Nothing.

Perfect cozy oldschool hotel. Location is amazing, staff is helpful and speaking good english, rooms are pleasant, outdoor seating on the first floor of hotel is amazing.

Stayed in August 2023

couldn’t use the spa because did not book it in advance

very close to cable car very clean and nice facilities

Stayed in August 2023

Highly recommend ! Very good hotel!

Stayed in July 2023

Not possible to have dinner at the hotel but there is a good place very near, 7 minutes walking.

Location. The staff.

Stayed in June 2023

The rooms were a little dated, with 1970's office-style false ceilings, and the refrigerator in the room was so noisy that it kept waking us up all night. I wanted to throw it into the caldera of Etna. The walls are wafer thin too. I feel like the man in the next room should really get that cough checked out...

The breakfast was buffet style, and the choice of foods and drinks was absolutely wonderful. The best breakfast we had in Sicily. The staff were very friendly and made us feel at home immediately. We had a room with a balcony that had loungers, which was a marvellous bonus. Also, the choice of pillows in the room was excellent. You have several options, depending on individual preference.

Stayed in June 2023