- A member of staff entered the room while my partner was inside in underwear (this was in the middle of the afternoon after the room had been cleaned). This was highly inappropriate and staff should be better trained for things like this. - Someone called our room at 2am. When we asked reception the next day they said that any guest could call any of the rooms and they were not responsible. While this might be true, they should think about reviewing this policy as this was unacceptable. - our room had a window that was opening onto the balcony of the room next door. Huge lack of privacy as it means we could never have the curtains open to get some light. - We were unable to turn off or change the AC settings - No kettle (or tea or coffee) available in the room. We asked for one but we never got it. - The carpet was old and dirty. They should replace it as it looks very unappealing - They did not have shampoo and conditioner.

- The location is perfect! - They had body lotion - which was nice. - The bed was large - breakfast had gluten free options (but no lactose free yogurt/milk)

Stayed in September 2024

The hotel rooms are a little older but it is priced accordingly. Staff were very helpful and assisted us to order taxis (which arrived very quickly). Quiet location but easy walking distance into the centre of the town. Breakfast was very good, with a selection of gluten free items available.

Stayed in August 2024

The wifi is weak inside the room so requires you to keep coming close to the door.

Very helpful and friendly staff. They accommodated our request for a very early check in when our international flight schedules got changed. They promptly took care of small requests during our stay. The breakfast spread is excellent and so are the staff attending to them.

Stayed in September 2024

Our room was a little tired but all in all good.

The location of the hotel was great. Breakfast was fab and our room was good.

Stayed in September 2024

Nothing.

Breakfast. Nice and friendly staff. Excelent location. Quiet room.

Stayed in September 2024

Room was nothing special, very small, but fine for our one night stay. No shower curtain or partition of any kind, so needless to say, water sprayed all over the bathroom floor. It’s an old palazzo (which we loved), but is in need of some refreshing. (Carpets, paint, etc.)

Parking right out front. Awesome breakfast! Staff very helpful…recommended a place to eat and it was fabulous!

Stayed in August 2024

Room was too hot, breakfast was average and staff weren't very welcoming.

Good location, had a parking facility, really pretty courtyard.

Stayed in September 2024

Nice hotel in the heart of the city near everything Good breakfast on the terrace by the garden Perfect

Stayed in August 2024

Perhaps a little tired

Friendly staff, with free parking in front of the property. Great breakfast which can be taken in the beautiful garden.

Stayed in August 2024

Someone entered our room late at night. Luckily my partner was still awake at thus stage, I was sleeping. The guy did apologise and left, when we reported the incident to reception the following morning we were told it was a mistake by a member of staff as they thought the room was empty. This left me feeling a bit uncomfortable the remainder of my stay, as was no safety chain on the door just a key to lock the door.

The location was excellent the staff were lovely and very helpful. The hotel had loads of character.

Stayed in August 2024

Rooms were old. A/C could not keep up with August heat. Previous occupants hair in several places of bathroom. Broken screen at bathtub shower.

Great people work there. Safe location. Nice decor of lobby and grounds. Generous breakfast included. They will park your car for you.

Stayed in August 2024

Air conditioner is old. Room temperature is high for middle of August.

Room is clean, excellent staff.

Stayed in August 2024

However, our stay was marred by an issue with the air conditioning in our room, which, unfortunately, was not resolved during our visit.

This hotel in Modena is a stunning blend of beautiful architecture, elegant decorations, and impressive frescos, making it feel more like a museum than just a place to stay. The breakfast experience is excellent, offering a wide variety of sweet and savory options, along with good coffee that can be enjoyed on a picturesque terrace. Its central location makes it ideal for exploring the city, and the staff is welcoming and friendly.

Stayed in August 2024

Room was a little tired . No full length mirror . Air con struggled to keep room cool . No extras ( shower cap , sewing kit etc )

Location and helpful staff . Breakfast buffet good also

Stayed in August 2024

The breakfast was exceptional!

Stayed in August 2024

Not applicable

Breakfast

Stayed in August 2024

Old fashion hotel

Nice place in the city, affordable price

Stayed in August 2024

Nothing

"Eat breakfast lime a king" is here just the right quote. The service is fast and decreet, the choisce is great, the quality of the offered food is of a high standart. The porter service and the reception corresponded 5 stars. The atmosphere of the place is romatic, you feel yourself in Italy of the 19th century

Stayed in August 2024

Perhaps a little tired in some areas. Could do with an update in the bathroom and hallways. That said it is good value for money.

The location is perfect albeit a good walk from the train station. Having breakfast on the outside terrace was lovely and the breakfast was delicious.

Stayed in August 2024

Nothing

Excellent choice for someone who wants to be directly in the center of the city.Very friendly staff,spacious and cleaned rooms.

Stayed in July 2024

It needs a little updating.

Comfortable, good breakfast. Very nice staff.

Stayed in July 2024

The restaurant had opening hours which did not match those advertised.

The hotel was nice and comfortable in a good location.

Stayed in July 2024

The building is amazing. However, the rooms are dated.

Location, nice breakfast

Stayed in July 2024

The shower fixing was slightly broken

The historical building and features are wonderful to be part of during your stay. Staff are lovely, delightful terrace for appertivos and a great breakfast!

Stayed in July 2024