Staff was very friendly

Stayed in June 2024

Water bottles x 2 weren’t included each night.

Position. Nice room. Front desk were good.

Stayed in June 2024

Great location, staff and the patio seating was perfect.

Stayed in June 2024

The lady on reception was so loverly Very helpful and really nice to speak too

Stayed in June 2024

Absolutely first class hotel with superb breakfast and excellent staff. The location is second to none - absolutely perfect for a visit to Venice. Very close to the rail station but away from the crowds.

Stayed in June 2024

Nothing negative to report

staff was really nice and made us feel welcome.

Stayed in May 2024

All good

The charm of the place from the decor and especially the staff. Breakfast is great

Stayed in April 2024

A little loud at night since we were on one of the larger canals. But still comfortable.

Clean, centrally located, great breakfast, helpful staff. Included in our stay was a trip to the Murano glass factory and showroom where we were able to purchase some gifts.

Stayed in April 2024

NO NEED TO COMMENT just read above .Loren Fitzgerald

The breakfast was very good we were in a suite three adults two Lg beds I had sofa bed ? comfort taking into consideration this property is over 800 yrs old it was nicely updated. the Ladies at the desk were Supper helpful. They took care of dinner reservations at a fine near by restaurant, took care to order our car and porter when we were ready to depart. It was a delight to work with all staff. Having been in the Limousine business for over 20 years as one of San Francisco's and world wide finest companies working with many of the most important people in the world I know what service means. I highly recommend this establishment for those seeking Fine accommodations.

Stayed in May 2024

Everything was immaculate! And given all the glass light fixtures, I could not find a speck of dust!!! Breakfast spread is commendable for its diversity and quality

Stayed in May 2024

Suffering the strain and indignity of lugging heavy suitcases through the winding streets from car park to hotel and back, having scoffed at the €150 each way charge for the hotel to transfer them. Nevertheless, I've ended up ticking the extra-smiley-face icon for value-for money - that's relative for Venice!

A unique experience being able to watch the traffic on the Grand Canal from the windows of our room and while having breakfast. Characterful, civilized and friendly.

Stayed in April 2024

Nothing

Loved the location and the fact that you could sit outside next to the canal

Stayed in April 2024

They didn't have a coffee maker in the room. It would have been useful as we arrived back exhausted and it would have been nice to be able to enjoy a tea or coffee in the evening on the lovely terrace of the room.

We spent only 3 days in Venice, at the Carnival, during the chosen period also being my birthday. The hotel was perfect, well located, a 20 minute walk to the Rialto Bridge and another 10 to St. Mark's Square, through the winding streets of Venice. Super qualified and kind staff, especially Anka, from the reception, very friendly and always ready to help us. Thank you, dear Anka, for the way you are, we felt like we were friends, wonderful! On the first day we arrived very early and they offered us breakfast because we wouldn't have been able to have it anyway on the last morning, as we were leaving very early. We didn't ask for this, the proposal came from them and we thought it was very nice. I had the most beautiful room with a view of the Grand Canal, room 201, the only one with a large terrace in the entire hotel. The cleaning was impeccable, many congratulations to the staff who did this service! On Sunday, when I got back to the hotel, there was a birthday cake with a card from the hotel waiting for me in the room (it was my birthday) and it was a wonderful surprise = a big plus for the attention they give to their guests. The hotel also offered us a free private tour of one of the factories in Murano with transport included, which again we thought was very nice of them. All the staff were very kind throughout our stay with them. The breakfast was very good, with several choices of cheeses, cold cuts, fresh fruit, homemade cakes, tarts and muffins, 3 kinds of juice, several choices of tea and coffee, so quite varied, you could easily find something to like it On the morning we left, very early (about 4 o'clock), they offered us coffee and biscuits. The stay at their place was full of those small gestures and details that make the difference and that turn an average stay into something exceptional.

Stayed in February 2024

Everything about this hotel was excellent

Stayed in March 2024

It’s a Wes Anderson hotel right on the canal. The staff is absolutely amazing. They make you feel at home and make sure you are taken care of in every way. True hospitality!

Stayed in March 2024

The riom smelled musty

Location was excellent and the breakfast was superb.

Stayed in March 2024

Everything. This place is spot on. Check in, local advice, windows that open, clean room and character.

Stayed in March 2024

Breakfast time felt really odd and very unwelcoming, with no overview given to me. I was directed to my seat with simply a question on what room I’m from. Even when i asked if I could understand what the spread was (since I have dietary restrictions) , I was told it is what is around and I can help myself. This felt odd cos another staff was seen to give a warm welcome and introduction of what the food spread was to another guest. This difference in attitude was annoying. I hope you can standardise the warm welcome and include an introduction to all guests, not only to selected ones.

Location is great, super easy to get too, considering its very near the train station. The & front serving staff who attended to our queries (even at late hours!) with a smile, and those at the back end who collaborated with hubby to help add nice touches of surprise to my special day. These guys made my stay exceptional.

Stayed in January 2024

This is a small traditional Venetian hotel right on the Grande Canal.

Stayed in February 2024

The staff were extremely helpful from booking our trip to us leaving - 5 stars

Stayed in February 2024

Nothing.

The hotel staff were brilliant. A concern I had on arrival, over room allocation, was quickly and efficiently remedied. The staff were always courteous and engaging. They obviously prided themselves on their levels of customer service. We were staying in Venice during my wife's birthday and were both surprised to find a beautiful chocolate cake (adorned with a candle and birthday wishes from the hotel) in our room on return from sightseeing that evening. Those little (unsolicited) extra touches are what make staying at a hotel a 'special' experience.

Stayed in February 2024

They were accommodating straight from the start! Organization of both rooms right next to each other was greatly appreciated. Both rooms were spacious and beautifully decorated. Breakfast was amazing, with a great variety of foods, and staff always there and to help with everyone's needs. Reception staff were really lovely and extremely helpful with navigation around Venice, along with recommendations of places to see and go to. It was a brilliant experience and would definitely consider booking there again next time we return. We really enjoyed our stay here at Canal Grande!

Stayed in January 2024

Lovely room and great bathroom. We enjoyed our stay. The staff were lovely as was the breakfast. Very close to train station and we walked everywhere.

Stayed in January 2024

It’s an amazing place to stay! Staff very friendly and hotel very comfortable! I love it!

Stayed in January 2024