The decor, music and vibe of the common areas and dining room were very dated and more akin to a retirement home.

Great service, great location with amazing views. We had a terrific suite that was perfectly situated and well appointed.

Stayed in September 2024

Nothing

Fantastic hotel. What made it most special for me was the staff and I mean ALL the staff. Francisco greeted us as our car pulled up. He was gracious and most genuine. Grace helped us with our day and night trip to Capri. The view from our room was gorgeous. And the pool and grounds are stunning. Very relaxing and the picturesque Italian movie experience. I don’t generally return to the same place twice but this hotel will be a must again. The walk into Sorrento was about 20 minutes give or take 5 and yes there is a bit of an incline on the way back and a narrow sidewalk. It was not an issue at all for us however people with mobility issues may not enjoy this. Thank you Hotel Bristol, and see you again.

Stayed in July 2024

The only ‘complaint’ was the steps up to the bungalows. Got used to it by the end of the week but such a trek. Small price to pay though for the privacy and fantastic views

The location was perfect - just a short walk into the main town and far enough away to not be bothered by noise. The staff were fabulous and the junior suites (bungalows away from the main hotel) were beautiful and so clean

Stayed in September 2024

The sign that says it’s forbidden to use the refrigerator for personal items. That’s ridiculous. If someone pays lots of money to stay in a nice hotel they should be able to use what’s in there as they wish, including the refrigerator.

Everything was great including staff and facility. Emiliana at the bar was always super friendly especially.

Stayed in August 2024

Amazing views from all parts of the hotel, very friendly staff, very spacious

Stayed in August 2024

We had booked a room with a hot tub on our balcony for our honeymoon and when we arrived it wasn’t very clean and it didn’t feel particularly private with a neighbouring restaurant terrace having a view of our hot tub and balcony, which was off putting. We had a late flight home on check out day and politely asked if we could check out late or have access to another room to freshen up before leaving for the airport. We had been told that we could use a courtesy room and this would be no problem at all. On the last day, we asked what the earliest time would be to access the room and the response we received made us feel as if we were being an inconvenience. This then impacted the way we felt when we left.

The location was great and only a 10 minute walk to the shops, bars and restaurants. Our room was very spacious and clean. We had a wonderful view of Vesuvius and the sea from our balcony. The swimming pool was lovely and warm with sun loungers to relax during the day. The food was absolutely brilliant during our stay. Giuseppe and the bar/kitchen staff were so friendly and accommodating and really made us feel welcome.

Stayed in August 2024

Nothing - fantastic place with brilliant staff

The location of the hotel is great - just a little way out of town (say 500m - which is welcome because the town centre gets very busy in summer)and with panoramic views across the bay. The hotel is styled in ‘Italian chic’ decor I.e. many lovely pieces of furniture and marble floors. We stayed in a suite with a terrace and jacuzzi pool. The suite was modern, private and kept exceptionally clean with daily linen change etc. The food was fantastic, great choice at breakfast and evening meals easily at the standard of anything you’ll find down in the town. The aspect that needs special mention though is the staff - I cannot speak highly enough of the warm, friendly and professional service where every need of the guests is catered for. The roof top pool and bar area is really nice and kept immaculately clean. I thoroughly recommend this hotel as a base location if you are travelling to the Sorrento area

Stayed in August 2024

Not that I didn't like it but u need to be careful when crossing street the Italians and vacations like to drive fast 😂😆

Great location has incredible views of Sorrento and Mount Vesuvius. Very clean and staff if very professional and friendly. walking distance into Sorrento..

Stayed in July 2024

Breakfast was amazing, all the meals were amazing. Staff was exceptional. The pool was the best.

Stayed in July 2024

the view is exceptional

Stayed in July 2024

Uncomfortable Sunbeds at pool Lack of ventilation and water in gym

The view The location The rooms

Stayed in July 2024

NOTHING!!

Everything!!! They left out nothing of elegance and comfort. THE STAFF WAS UNBELIEVABLY POLITE, ENGAGING, EFFICIENT AND DELIGHTFUL!!

Stayed in July 2024

Nothing

The hotel is just a 15 minute walk from shops and restaurants and has beautiful views over the bay. The staff were lovely and went out of their way to make our stay enjoyable. The rooms are tastefully decorated and very spacious.

Stayed in July 2024

Not real coffee for breakfast just pot of instant or machine cappuccino. Dated music playing in bar...not a Donny Osmond fan.

Great location, fantastic views from balcony rooms. Easy 10min walk into town. Staff professional and friendly. Waiting staff excellent, kind and entertaining. Rooms kept clean and towels and bedding changed frequently. Food great,comparably priced to good restaurants in UK. Plenty choice for breakfast.

Stayed in July 2024

The property is close enough to the centre but far enough away. Everything is in easy walking distance. The hotel is spotless and staff are lovely. The views from our room were AMAZING. There is an evening bar with outside terrace that overlooks the marina, it looks stunning when it’s all lit up.

Stayed in July 2024

View from the room was amazing Breakfast was fantastic Staff were so nice and helpful

Stayed in July 2024

Nothing, everything was perfect

It was clean, modern, classy and in the best location and the staff were lovely! The room was spacious and AMAZING VIEWS

Stayed in June 2024

The hotel is located on a hill on a busy road with narrow pavements about 10 minutes walk into the town. Evening meal options are limited to the hotel's restaurant which is very formal

The hotel facilities were amazing including the swimming pool/bar, the breakfast was good and the view from our bedroom/balcony was fantastic

Stayed in June 2024

The pool was cold!

The views are absolutely spectacular as well as the staff!

Stayed in June 2024

It could have been a bit cleaner, wasn't so bad but could have used some extra work

Everything was so nice, especially the view from the terrace it was so worth it!

Stayed in June 2024

The property is wonderful in all aspects possible! The room was spacious, and more importantly very clean, the staff was nice and responsive to every request we had. We had breakfast at the hotel for most of our stay, and the food was as good as the view (which is VERY!) Lastly, the location of the hotel was amazing. The hotel is about 5 minute walk from city center which was nice

Stayed in April 2024

Nothing.

Everything. This was the most amazing hotel.

Stayed in May 2024

Nothing

The view - we where promised a room with a sea view and what we got was the most incredible sea view of the bay of Naples and Mount Vesuvius.

Stayed in June 2024

Nothing

Perfect location, best of both worlds with an amazing view and rooftop pool and also a short walk to bars, restaurants and shops. Very clean and friendly hotel.

Stayed in June 2024