small bed

Stayed in May 2024

There was nothing I didn't like.

This hotel is absolutely gorgeous. My single room was spacious with a lovely renovated bathroom. The location is excellent and the train station is only a 10 minute walk if you're day tripping. I did not eat breakfast at the hotel so unable to comment.

Stayed in May 2024

A bit expensive

Kindness and resposivemess of staff for all areas I have questioned. Rooms are specious and clean as well as comfortable. I would recommend this hotel.

Stayed in June 2024

Would have liked a slight larger room but it was still very adequate.

We loved our four nights stay at the Bristol Palace. The best in every way, we couldn’t have chosen better! We had a lovely room, old style, well-appointed on the 6th floor and quiet. not the largest but perfect for our needs and the price was right. The hotel cannot be better situated on the main street, XX Settembre, 3 minutes away from the main square with it’s fountain, old Genoa, 5 minutes walk to the cathedral and 10 minutes to the palaces and to the old port, where you can take advantage of boat excursions (went to Portofino and visited other villages along the way, with the company Golfo Paridiso recommended by the hotel). Numerous great restaurants in the vicinity. All the restaurants recommended by the staff were perfect and within walking distance. El Genovese (a typical Genovese restaurant…very affordable with delicious food, but be there at opening at 7h00 or make a reservation as it’s very popular) Zefferino a posh established restaurant where three popes ate and so did numerous political and show business personalities. Upscale but still very reasonably priced. El Marin, a Michelin star restaurant overlooking the port. We had the most incredible meal and again unbeatable quality at 70 euros for a five courses meal with complimentary extras. The best Michelin star restaurant quality/price we ever experienced. Bristol Palace also offers a lovely restaurant, if you do not feel like going out. The hotel is also a 10-15 minutes walk from the train station, where we took the train to get to the Cinque Terre. We felt that our pied à terre in Genoa was the best way to do get to surrounding attractions while experiencing a lovely city with a lot to see and where all residents are so kind and helpful. Thank you to all the staff that helped us, you’re all great ambassadors for the best hotel in Genoa. Without hesitation, this is the hotel I would positively recommend for any stay in Genoa.

Stayed in June 2024

All good

Location, building, staircase, staff, parking

Stayed in June 2024

We had a large double bed, however it was two singles put together with no suitable topper to smooth out the gap in the middle, which resulted in bed moving apart, and falling into the gap which wasn't what I would expect from a 5* hotel

Location fantastic, staff really helpful and friendly, especially doorman/concierge

Stayed in May 2024

Considering the level of dinner in the same restaurant room, the breakfast could be improved- it was good, but not extraordinary. ;)

Great location, fantastic restaurant for dinner, spacious rooms, all in all a nice experience. Would not hesitate to return to the same hotel next time.

Stayed in June 2024

The placement of the hotel was perfect, in the middle of the center of Genova. The personal was kind and helpful. The room was massive and very clean. The dinner was super great and the breakfast was mindblowing.

Stayed in June 2024

Nothing in general other than suggestion to provide the bathtub with unslippery mat for safety reason.

The location and the people is very friendly and supportive. Room size is good enough. Bed and pillows are good and comfortable. Room is clean and service is very well.

Stayed in June 2024

I think that the offerings for casual tea or dining are a bit limited. I would have liked a bath in the room

Beautiful old character building close to harbour and nice shopping district. I was referred to a public restaurant which was really local and good. Taxi to rail was easy and prompt right in front of hotel

Stayed in May 2024

The price of breakfast

Stayed in June 2024

Nothing, although the hairdryer was broken which they promptly brought me a new one upon request.

Old world European hotel. Best possible location. Large room. New all marble modern bathroom. Charming breakfast room. In the charming city of Genoa.

Stayed in June 2024

These are simply my little niggles...don't let it put you off! Upon checking in our 1st room wasn't very clean and we'd asked for a quiet room. We were on the 1st floor and could hear the 'thump- thump' of music so asked to move. (Staff very helpful) our 2nd room was much better. The beds(for us) weren't particularly comfortable, neither were the pillows but that's personal preference. The shower screen over the bath edge has a gap at the base and when showing, this cause the floor to flood so we had to use towels to soak up the water! I appreciate this is a city centre hotel but I felt the price was a little steep.

Great location. Close to historical centre, 15 min walk to train station (Brignole) and on main shopping street. Excellent front of house staff and concierge (Davide) 👌🏻 Large rooms Excellent water pressure for showering 🚿 Fantastic spiral staircase!

Stayed in June 2024

The initial room description showed I had a shower and a bath in the bathroom but I only had a small corner shower. There was no milk or creamer placed in the rooms despite tea and coffee making facilities provided and a good selection of tea and coffee. No door on my first room wardrobe (open style). No British newspapers available upon request as suggested on the website.

The room was very clean and spacious. The front desk staff spoke English well and were accommodating where they could be.

Stayed in May 2024

Small detail but The hairdryer-you have to hold down the button to keep the hairdryer on. I really dislike these as it is so difficult to style your hair using this type. I wish hotels would just use the normal hairdryer with on/off switch.

Location was excellent First time visiting Genoa and found ourselves right in the best part of the city.

Stayed in June 2024

Should offer guests free water

Location, staff, food, and appearance and comfort all very good.

Stayed in June 2024

breakfast starts a bit too late for a business day

my room was large and confortable

Stayed in May 2024

Lovely accommodation for a couple of nights, staff were fabulous, location was great.

Stayed in May 2024

Pretty good breakfast, but honestly we’ve had better at this level of hotel.

Location is perfect. Staff were lovely. We were given a free room upgrade without asking.

Stayed in June 2024

Simple but still relatively elegant and perfectly located.

Stayed in June 2024

Nothing not to like

Beautiful,clean, centrally located. Extremely helpful staff. Would highly recommend

Stayed in June 2024

The bar was extremely unpleasant, cold, horrible furniture, bright light, and most important, the barman did not show up for almost 10 minutes waiting there. He has to be called by somebody on the phone to come and check if there are people. It is not a bar and the wrong expectations are set from the hotel website.

The room, bathroom, the building itself, the staff at the reception and the valet. They were very kind and helpful, sharing their insight in terms of restaurants (not the touristic ones). Breakfast was great too! I loved that everything was clean and well maintained.

Stayed in May 2024

My room was a little small, but as a single traveler, it was not a big deal. The bar was not very well stocked with wine - went to an outside bar for better options.

Beautiful hotel in a great location with a very good breakfast.

Stayed in June 2024

I enjoyed it all.

The location was brilliant walking distance to al shops and restaurant, close to station.

Stayed in May 2024