Borgo degli Albizi 26, Uffizi, 50122 Florence, Italy
#132 of 380 hotels in Florence
Guests' ChoiceBased on 669 hotel reviews
8.7Cleanliness
9.0
Comfort
8.8
Location
9.8
Facilities
8.3
Staff
9.4
Value for money
9.0
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Nicky
United KingdomThis hôtel is in a traditional, beautifully kept building, and the location is fantastic - all the major tourist attractions within walking distance. Also, it is perfect if you just want to enjoy walking around Florence and take a rest in the afternoon before heading off out again. The staff were so helpful and friendly. We had a lovely room with its own shower but shared a toilet. The hôtel's standards of cleanliness were fautless, so this worked out fine during our stay. Breakfast is not provided, so another big plus is access to the breakfast area where there is a coffee machine, fridge, etc., with very good bakeries and food shops nearby.
Stayed in September 2024
Reviewed: 27 September 2024
Daniela
GermanyIt doesn't have an elevator, for elderly can be hard to climb up all the way up to the hotel. It's in a third floor of a palace
Very well maintained. Beautiful inside and clean
Stayed in September 2024
Reviewed: 25 September 2024
Allison
AustraliaNo bathroom in room, but I knew that when I booked, so no fault of the owners. The whole place was lovely.
It was right in the centre of everything
Stayed in September 2024
Reviewed: 23 September 2024
Haesol
South KoreaNo lift (Difficult when with heavy lugguages) Noise of guests (room resounds due to sound of footprint and thin wall)
Kind host and staff are always in the office to help us. Safe hotel, cosy and clean bedroom and bathrooms.
Stayed in September 2024
Reviewed: 20 September 2024
Gregory
United StatesThe nighttime sounds of the city, when the windows were open, were full of drunk, jet- lagged tourists. Obviously not the hotel's fault, but a reality of staying there. Oh, and separate, shared bathrooms take getting used to.
The building has so much history tied to it. Our room overlooked the streets below, and the daytime sounds of the city were charming.
Stayed in September 2024
Reviewed: 19 September 2024
André
PortugalGreat central location, beautiful building specially as it is part of the old Medici residence and great tips from the reception at check-in
Stayed in September 2024
Reviewed: 17 September 2024
Beatriz
United StatesNo bath in the room
Were very attentive
Stayed in September 2024
Reviewed: 12 September 2024
Luke
United KingdomAbsolutely stunning rooms and communal areas. Coffee machine available in the morning and location was perfect. Would love to stay again, thanks for everything hotel bavaria.
Stayed in September 2024
Reviewed: 11 September 2024
Julia
United KingdomCan't fault anything except the 90 steps up to the room!
Great location, clean, comfortable, lovely big room
Stayed in September 2024
Reviewed: 10 September 2024
Talia
United StatesOutstanding location. Friendly and responsive staff. Very clean and comfortable space (nice decoration). The complimentary coffee and tea was a plus.
Stayed in September 2024
Reviewed: 9 September 2024
Daniel
GermanyI rented a less expensive room without a restroom. Next time I will book one with a restroom.
Fantastic location
Stayed in August 2024
Reviewed: 6 September 2024
Astrid
BelgiumVery hot in the room
Excellent location, nice staff (especially the cleaning staff). Good beds and sink in the room.
Stayed in September 2024
Reviewed: 5 September 2024
Grace
ItalyStaff was very nice, room just what I needed for a short stay, very comfortable. Staff accommodated my need for early morning taxi ride
Stayed in September 2024
Reviewed: 27 August 2024
Harriet
United KingdomWe visited in August and so it was incredibly hot without air conditioning in the room. The hotel provided two fans which were useful. This is not something the hotel can change though - the weather is the weather! :)
Sparkling clean, amazing building with so much character and history. Great size bedroom and common areas. The shared bathroom was always impeccably clean.
Stayed in August 2024
Reviewed: 25 August 2024
Kelly
United StatesThe pull out couch bed was not very comfortable. Our room had air conditioning, but the rest of the hotel and lobby was very hot due to the very hot summer weather.
The location was superb. The old building was exciting.
Stayed in August 2024
Reviewed: 19 August 2024
Ashish
DenmarkThe management was very nice and friendly . Really appreciated their flexibility to provide better service
Stayed in August 2024
Reviewed: 19 August 2024
Ian
United KingdomNo breakfast a minor thing. I scored with a shower next door to the room, but most would not. No air conditioning almost a deal breaker. Temperatures at the beginning of my stay hit almost 40 degrees, and I did seriously consider moving hotel. Even with a fan on and the windows open (which might explain my half dozen insect bites) temperatures at night were at times very nearly unbearable.
Wonderful building, a beautifully modernised palazzo once owned by the Medicis, in an unbeatable location. Very good staff. Price exceptionally reasonable. I’d be very happy to stay here again, except…
Stayed in August 2024
Reviewed: 18 August 2024
Maxime
Belgium/
Very Good Location, Big room as we expected for two people. Shared rooms are good.
Stayed in August 2024
Reviewed: 15 August 2024
Alice
United KingdomLack of proper air con during heatwave. We had a fan and a portable machine so they tried their best.
Large room, lovely bathroom. Very helpful and friendly staff. Excellent location.
Stayed in August 2024
Reviewed: 13 August 2024
Morrish
United StatesThe European second floor is the American fourth floor. Keep that in mind for lifting luggage up the stairs. Also might not be convenient for anyone with physical challenges.
Friendly and warm staff. Spotless accommodations. Location close to the Duomo where singing and other forms of free outdoor entertainment every evening.
Stayed in August 2024
Reviewed: 8 August 2024
Rosie
IrelandNo aircon and it's badly needed in the tuscan summer.
Central location. Beautiful old building. A lot of character
Stayed in August 2024
Reviewed: 2 August 2024
Carolina
United StatesBe prepared to come up the stairs to the rooms. We didn’t look forward to it after long days of walking and exploring. The staff is great and they helped us getting our bags up and down from the room. The shower is very small, no room for moving much but we made due.
The location is excellent. It’s very clean and comfortable with the necessary items. Our room was cleaned everyday and the staff is very friendly. You must leave your key at the reception which is a plus no to have to carry them with you.
Stayed in July 2024
Reviewed: 23 July 2024
Holly
United KingdomGreat location, very friendly staff with lots of recommendations, easy check in and out and lovely room
Stayed in July 2024
Reviewed: 22 July 2024
Sean
IrelandWe were only there for one night so was perfect for us.
Hotel room in an old palace type building which is really cool. Room itself was standard, lovely and well decorated shower inside which was great. Perfect location right in the middle of Florence just a few mins walk from the Duomo.
Stayed in May 2024
Hostačov, Czech Republic
Bandar Seri Begawan, Brunei Darussalam
Paraty, Brazil
Leipzig, Germany
Manteigas, Portugal
Busan, South Korea
Murten, Switzerland
Dublin, Ireland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content