No lift (Difficult when with heavy lugguages) Noise of guests (room resounds due to sound of footprint and thin wall)

Kind host and staff are always in the office to help us. Safe hotel, cosy and clean bedroom and bathrooms.

Stayed in September 2024

The nighttime sounds of the city, when the windows were open, were full of drunk, jet- lagged tourists. Obviously not the hotel's fault, but a reality of staying there. Oh, and separate, shared bathrooms take getting used to.

The building has so much history tied to it. Our room overlooked the streets below, and the daytime sounds of the city were charming.

Stayed in September 2024

Great central location, beautiful building specially as it is part of the old Medici residence and great tips from the reception at check-in

Stayed in September 2024

No bath in the room

Were very attentive

Stayed in September 2024

Absolutely stunning rooms and communal areas. Coffee machine available in the morning and location was perfect. Would love to stay again, thanks for everything hotel bavaria.

Stayed in September 2024

Can't fault anything except the 90 steps up to the room!

Great location, clean, comfortable, lovely big room

Stayed in September 2024

Outstanding location. Friendly and responsive staff. Very clean and comfortable space (nice decoration). The complimentary coffee and tea was a plus.

Stayed in September 2024

I rented a less expensive room without a restroom. Next time I will book one with a restroom.

Fantastic location

Stayed in August 2024

Very hot in the room

Excellent location, nice staff (especially the cleaning staff). Good beds and sink in the room.

Stayed in September 2024

Staff was very nice, room just what I needed for a short stay, very comfortable. Staff accommodated my need for early morning taxi ride

Stayed in September 2024

We visited in August and so it was incredibly hot without air conditioning in the room. The hotel provided two fans which were useful. This is not something the hotel can change though - the weather is the weather! :)

Sparkling clean, amazing building with so much character and history. Great size bedroom and common areas. The shared bathroom was always impeccably clean.

Stayed in August 2024

The pull out couch bed was not very comfortable. Our room had air conditioning, but the rest of the hotel and lobby was very hot due to the very hot summer weather.

The location was superb. The old building was exciting.

Stayed in August 2024

The management was very nice and friendly . Really appreciated their flexibility to provide better service

Stayed in August 2024

No breakfast a minor thing. I scored with a shower next door to the room, but most would not. No air conditioning almost a deal breaker. Temperatures at the beginning of my stay hit almost 40 degrees, and I did seriously consider moving hotel. Even with a fan on and the windows open (which might explain my half dozen insect bites) temperatures at night were at times very nearly unbearable.

Wonderful building, a beautifully modernised palazzo once owned by the Medicis, in an unbeatable location. Very good staff. Price exceptionally reasonable. I’d be very happy to stay here again, except…

Stayed in August 2024

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Very Good Location, Big room as we expected for two people. Shared rooms are good.

Stayed in August 2024

Lack of proper air con during heatwave. We had a fan and a portable machine so they tried their best.

Large room, lovely bathroom. Very helpful and friendly staff. Excellent location.

Stayed in August 2024

The European second floor is the American fourth floor. Keep that in mind for lifting luggage up the stairs. Also might not be convenient for anyone with physical challenges.

Friendly and warm staff. Spotless accommodations. Location close to the Duomo where singing and other forms of free outdoor entertainment every evening.

Stayed in August 2024

No aircon and it's badly needed in the tuscan summer.

Central location. Beautiful old building. A lot of character

Stayed in August 2024

Be prepared to come up the stairs to the rooms. We didn’t look forward to it after long days of walking and exploring. The staff is great and they helped us getting our bags up and down from the room. The shower is very small, no room for moving much but we made due.

The location is excellent. It’s very clean and comfortable with the necessary items. Our room was cleaned everyday and the staff is very friendly. You must leave your key at the reception which is a plus no to have to carry them with you.

Stayed in July 2024

Great location, very friendly staff with lots of recommendations, easy check in and out and lovely room

Stayed in July 2024

We were only there for one night so was perfect for us.

Hotel room in an old palace type building which is really cool. Room itself was standard, lovely and well decorated shower inside which was great. Perfect location right in the middle of Florence just a few mins walk from the Duomo.

Stayed in May 2024

nothing

All

Stayed in July 2024

There was no AC inside the rooms, only a fan.

How close to the city center it was. Great location!

Stayed in July 2024

The place is really stylish, right in the city center. The staff is very helpful

Stayed in July 2024