Via Dei Banchi 3, Santa Maria Novella, 50123 Florence, Italy
#232 of 380 hotels in Florence
Guests' ChoiceBased on 457 hotel reviews
8.2Cleanliness
8.5
Comfort
8.3
Location
9.8
Facilities
7.9
Staff
9.2
Value for money
8.4
Free WiFi
7.8
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End of dialog contentReviewed: 17 September 2024
Leigh
AustraliaLocation/ comfort was excellent
Location was perfect
Stayed in September 2024
Reviewed: 16 September 2024
Pollyabc
United KingdomMinor point ...I love sitting outside, and I booked here because of the terrace, which I did use a few times for having breakfast or a glass of wine. But it was always closed / locked, so I had to open up myself and close up after myself, which was a bit of a faff. The terrace is a lovely feature, not sure why more people did not use it!
Lovely smaller private hotel in an excellent central location, with a terrace for sitting out in the heat. Very helpful staff, the wife gave excellent recommendations of places to go and eat on my own
Stayed in June 2024
Reviewed: 14 September 2024
Suzanne
AustraliaSuper close to the Duomo and not far from the train station. Friendly staff. Clean and today. Walking distance to great restaurants, tourist attractions, shops and markets.
Stayed in September 2024
Reviewed: 8 September 2024
Bob
United StatesI cannot think of anything that was negative enough to warrant a comment.
Location was fabulous: half way between the Duomo and Santa Maria Novella Basilica, and 10 minutes from the Unita tram stop from the airport. Short, interesting 15 minute walk south to the Arno, Ponte Vecchio, and Uffizi Gallery. Couldn't as for much better. The was not large but I never intended my room to be a destination. I was there to experience Florence, not a hotel room. Given that, my expectations and needs were met. A great breakfast was offered but, since I started my days early, I chose to have breakfast at a variety of places close to sites I was visiting. The staff, including Daniela and Guido, were always there, friendly, and helpful.
Stayed in August 2024
Reviewed: 8 September 2024
Raewyn
AustraliaNo lift, but I managed ok
Great location, so I could walk everywhere The owners were very friendly hosts and were prepared to assist me if the train strike on my departure day was to cause me a problem. A spacious, comfortable room. Breakfast was very good. The ambience was nice .
Stayed in September 2024
Reviewed: 5 September 2024
Mahmut
TurkeyThe only downside was the limited breakfast options, but everything else was perfect.
I absolutely loved the hotel staff and owner—they were friendly, helpful, and trustworthy. The room was amazing, and everything from the location to the service was perfect. I’ll definitely stay here again if I visit!
Stayed in July 2024
Reviewed: 4 September 2024
Iuliana
RomaniaThe breakfast could have had a little bit more variety, especially in terms of cheese and meat..we were after all in Tuscany.
We loved the location, it was between two squares. The rooms were clean.
Stayed in August 2024
Reviewed: 2 September 2024
Mari
BelgiumThe hotel looked so small and not comfortable, but surprisingly enough, it was really really good. For the price I paid for, it’s more than what I expected.
Stayed in September 2024
Reviewed: 28 August 2024
Kelly
CanadaReally lovely accommodations, and my favourite stay on my tour of Italy! Staff was so lovely & welcoming. They gave me a map of the city and recommendations on where to go! Really helped me enjoy my Florence experience so much more!
Stayed in August 2024
Reviewed: 17 August 2024
Miriam
United StatesClose to center
Stayed in August 2024
Reviewed: 5 August 2024
Semen
NetherlandsWe couldn't open external blinds preventing opening a window and enjoying the view. The breakfast was poor - didn't enjoy it. The bathroom walls smell not enjoyable.
The hotel is located between two beautiful squares with a partial view of the most significant cathedral in the town. The room is well-renovated. The hotel is known for its spacious (shared) balcony where you can enjoy the street and the cathedral view.
Stayed in July 2024
Reviewed: 4 August 2024
Isidora
SerbiaBathroom needs ventilation, but this was not a big problem
Very nice, clean. Amazing location!! Very welcoming staff:) Garage 3min by walk from the hotel 👌🏼 Comfortable beds Good WiFi Good AC
Stayed in August 2024
Reviewed: 1 August 2024
Paul
United StatesAC Horrible Barely made a difference couldn’t sleep so Hot
Clean and local
Stayed in July 2024
Reviewed: 29 July 2024
Hans
ChileOnly one out of the three employees form reception knew English and that made communication a bit difficult at times. (Because they take turns to be at the reception so maybe the only person at reception doesn’t speak English). The other aspect that could improve is to facilitate access to the terrace, there was a red sign that gave the impresion that it was closed and after asking at reception I understood it was open but they kept the door shut and your were not allowed to eat.
The location is perfect, close to the train station (5 minute walk) and to the duomo and other attractions, no need to get a taxi or Uber anywhere. The staff was kind always and allowed us to keep our luggage there after check out time. Nice reception and lounge area. Also the terrace is great with a parcial view of the duomo.
Stayed in July 2024
Reviewed: 25 July 2024
Mario
United StatesBathrooms (specially showers) could use some renovation.
Amazing location and the room was really comfortable!
Stayed in July 2024
Reviewed: 21 July 2024
Chirine
United Arab EmiratesIts proximity to all attractions in Florence with a great balcony and view over the Duomo! Staff are very friendly - special thanks to Daniella and her husband for the amazing hospitality. Breakfast is also very generous!
Stayed in July 2024
Reviewed: 17 July 2024
Olivier
Hong KongBathrooms are outdated.
Friendly staff and clean room. Location is prime to arrive by train and to explore the city by foot.
Stayed in July 2024
Reviewed: 12 July 2024
Karen
AustraliaInternet was patchy throughout the day and so many stairs (small amount for Florence about 2.5 flight to our floor) but still something to consider.
Fantastic location easy walking distance to all the mainsites, easy check-in and check out process and it actually has a balcony. Air con functioned well.
Stayed in July 2024
Reviewed: 29 June 2024
Romilda
United StatesRoom a little small, no elevator.
Great location and close to train station.
Stayed in June 2024
Reviewed: 25 June 2024
William
BrazilSoundproofing was not good. We heard everything that happened on the room next to ours. The hotel owner helped us, talking to the other guests about the noise (it was 11PM almost) but they didn’t try to make less noise. Besides that, everything was good tho
Location was really good. Staff was nice. Room was nice even though it was small.
Stayed in June 2024
Reviewed: 25 June 2024
Roxane
United StatesWonderful hosts, clean facilities, excellent breakfast. 5 minutes walking distance from the cathedral.
Stayed in June 2024
Reviewed: 22 June 2024
Raechel
United StatesSmall room and bathroom
Clean rooms, comfortable bed, cold A/C that worked very well, very friendly staff, excellent outdoor terrace, great central location.
Stayed in June 2024
Reviewed: 15 June 2024
Helaine
United StatesThe air conditioning wouldn't turn on because it wasn't the season and it was 80 degrees outside!
The staff were incredible and so helpful when I lost my passport. The room was clean and comfortable.
Stayed in April 2024
Reviewed: 7 June 2024
Garfi
United StatesRoom was small and bathroom even smaller. You expect it for a European hotel room in the heart of the city like that but a little more space would’ve been nice. The breakfast wasn’t worth the 10 euro, better off just snagging something local like Rivarno around the corner but only had that one morning just to try. Don’t expect much.
Location couldn’t be better. Right by the fast train station which made it a breeze getting in and out. The location in terms of the city being so walkable was the best part about the stay. Staff was very nice. AC was solid, nothing special but in hotter temps could potentially stay pretty hot in the rooms. We had mild weather mid to high 70s and lows in the 60s so we were comfortable.
Stayed in June 2024
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