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Reviews of Hotel Balcony 3 stars

Via Dei Banchi 3, Santa Maria Novella, 50123 Florence, Italy

#232 of 380 hotels in Florence

Guests' Choice

Review score

Based on 457 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    9.8

  • Facilities

    7.9

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 17 September 2024

    8.0
    Great hotel and great location with friendly helpful staff
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location/ comfort was excellent

    Location was perfect

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Minor point ...I love sitting outside, and I booked here because of the terrace, which I did use a few times for having breakfast or a glass of wine. But it was always closed / locked, so I had to open up myself and close up after myself, which was a bit of a faff. The terrace is a lovely feature, not sure why more people did not use it!

    Lovely smaller private hotel in an excellent central location, with a terrace for sitting out in the heat. Very helpful staff, the wife gave excellent recommendations of places to go and eat on my own

    Stayed in June 2024

  • Reviewed: 14 September 2024

    9.0
    Great location, clean, friendly staff
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Super close to the Duomo and not far from the train station. Friendly staff. Clean and today. Walking distance to great restaurants, tourist attractions, shops and markets.

    Stayed in September 2024

  • Reviewed: 8 September 2024

    9.0
    Enjoyable. I was at the Hotel Balcony for 10 days and could easily have stayed another 10.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 10 nights

    I cannot think of anything that was negative enough to warrant a comment.

    Location was fabulous: half way between the Duomo and Santa Maria Novella Basilica, and 10 minutes from the Unita tram stop from the airport. Short, interesting 15 minute walk south to the Arno, Ponte Vecchio, and Uffizi Gallery. Couldn't as for much better. The was not large but I never intended my room to be a destination. I was there to experience Florence, not a hotel room. Given that, my expectations and needs were met. A great breakfast was offered but, since I started my days early, I chose to have breakfast at a variety of places close to sites I was visiting. The staff, including Daniela and Guido, were always there, friendly, and helpful.

    Stayed in August 2024

  • Reviewed: 8 September 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No lift, but I managed ok

    Great location, so I could walk everywhere The owners were very friendly hosts and were prepared to assist me if the train strike on my departure day was to cause me a problem. A spacious, comfortable room. Breakfast was very good. The ambience was nice .

    Stayed in September 2024

  • Reviewed: 5 September 2024

    9.0
    It was an amazing experience with this hotel!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    The only downside was the limited breakfast options, but everything else was perfect.

    I absolutely loved the hotel staff and owner—they were friendly, helpful, and trustworthy. The room was amazing, and everything from the location to the service was perfect. I’ll definitely stay here again if I visit!

    Stayed in July 2024

  • Reviewed: 4 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could have had a little bit more variety, especially in terms of cheese and meat..we were after all in Tuscany.

    We loved the location, it was between two squares. The rooms were clean.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel looked so small and not comfortable, but surprisingly enough, it was really really good. For the price I paid for, it’s more than what I expected.

    Stayed in September 2024

  • Reviewed: 28 August 2024

    9.0
    Great staff & location
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Really lovely accommodations, and my favourite stay on my tour of Italy! Staff was so lovely & welcoming. They gave me a map of the city and recommendations on where to go! Really helped me enjoy my Florence experience so much more!

    Stayed in August 2024

  • Reviewed: 17 August 2024

    9.0
    The staff were so nice and helpful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Close to center

    Stayed in August 2024

  • Reviewed: 5 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    We couldn't open external blinds preventing opening a window and enjoying the view. The breakfast was poor - didn't enjoy it. The bathroom walls smell not enjoyable.

    The hotel is located between two beautiful squares with a partial view of the most significant cathedral in the town. The room is well-renovated. The hotel is known for its spacious (shared) balcony where you can enjoy the street and the cathedral view.

    Stayed in July 2024

  • Reviewed: 4 August 2024

    9.0
    Amazing location, comfortable beds & nearby garage!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom needs ventilation, but this was not a big problem

    Very nice, clean. Amazing location!! Very welcoming staff:) Garage 3min by walk from the hotel 👌🏼 Comfortable beds Good WiFi Good AC

    Stayed in August 2024

  • Reviewed: 1 August 2024

    7.0
    Don’t Visit Florence in July
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    AC Horrible Barely made a difference couldn’t sleep so Hot

    Clean and local

    Stayed in July 2024

  • Reviewed: 29 July 2024

    9.0
    Best location in Florence
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only one out of the three employees form reception knew English and that made communication a bit difficult at times. (Because they take turns to be at the reception so maybe the only person at reception doesn’t speak English). The other aspect that could improve is to facilitate access to the terrace, there was a red sign that gave the impresion that it was closed and after asking at reception I understood it was open but they kept the door shut and your were not allowed to eat.

    The location is perfect, close to the train station (5 minute walk) and to the duomo and other attractions, no need to get a taxi or Uber anywhere. The staff was kind always and allowed us to keep our luggage there after check out time. Nice reception and lounge area. Also the terrace is great with a parcial view of the duomo.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    9.0
    Great location!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathrooms (specially showers) could use some renovation.

    Amazing location and the room was really comfortable!

    Stayed in July 2024

  • Reviewed: 21 July 2024

    8.0
    Totally coming back.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Its proximity to all attractions in Florence with a great balcony and view over the Duomo! Staff are very friendly - special thanks to Daniella and her husband for the amazing hospitality. Breakfast is also very generous!

    Stayed in July 2024

  • Reviewed: 17 July 2024

    7.0
    Good hotel to explore Florence
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathrooms are outdated.

    Friendly staff and clean room. Location is prime to arrive by train and to explore the city by foot.

    Stayed in July 2024

  • Reviewed: 12 July 2024

    9.0
    Great location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Internet was patchy throughout the day and so many stairs (small amount for Florence about 2.5 flight to our floor) but still something to consider.

    Fantastic location easy walking distance to all the mainsites, easy check-in and check out process and it actually has a balcony. Air con functioned well.

    Stayed in July 2024

  • Reviewed: 29 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room a little small, no elevator.

    Great location and close to train station.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Soundproofing was not good. We heard everything that happened on the room next to ours. The hotel owner helped us, talking to the other guests about the noise (it was 11PM almost) but they didn’t try to make less noise. Besides that, everything was good tho

    Location was really good. Staff was nice. Room was nice even though it was small.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Wonderful hosts, clean facilities, excellent breakfast. 5 minutes walking distance from the cathedral.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    9.0
    Clean, comfortable, no frills, great location and friendly staff. Would stay again!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Small room and bathroom

    Clean rooms, comfortable bed, cold A/C that worked very well, very friendly staff, excellent outdoor terrace, great central location.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The air conditioning wouldn't turn on because it wasn't the season and it was 80 degrees outside!

    The staff were incredible and so helpful when I lost my passport. The room was clean and comfortable.

    Stayed in April 2024

  • Reviewed: 7 June 2024

    7.0
    For what Florence has to offer, I am satisfied with our stay due to convenience and location, really helped the day to d
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was small and bathroom even smaller. You expect it for a European hotel room in the heart of the city like that but a little more space would’ve been nice. The breakfast wasn’t worth the 10 euro, better off just snagging something local like Rivarno around the corner but only had that one morning just to try. Don’t expect much.

    Location couldn’t be better. Right by the fast train station which made it a breeze getting in and out. The location in terms of the city being so walkable was the best part about the stay. Staff was very nice. AC was solid, nothing special but in hotter temps could potentially stay pretty hot in the rooms. We had mild weather mid to high 70s and lows in the 60s so we were comfortable.

    Stayed in June 2024

Showing 1 – 25

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