The beds were uncomfortable and it was a further distance from the town than we realized. Breakfast was only okay with odd tasting coffees.

Nice sitting area in the lobby. Shuttle into Sorrento

Stayed in October 2024

We were told we would get 10% discount to maya beach experience so we booked it. I asked at reception how we get the discount and he said show the email when we get there. I did this but was told no they don’t give discount. The toilet seat in the room was broken. The safe did not work and had no instructions. The terrace wasn’t private and had people walking past all the time. The beds were two singles pushed together so kept moving apart. We asked for a taxi at 5.20pm and the receptionist told us ‘don’t be late’ so we arrived promptly however the taxi was then 10 minutes late which made us late to our booking that we had.

It was a good location for the price and the breakfast was great considering it was included.

Stayed in September 2024

It was a little far and not walking distance. About a 15 minute journey by bus/ shuttle.

It was clean and staff were great and shuttle was very easy to use thank you Eustachio!

Stayed in September 2024

The first towels we had in the room looked a bit old, maybe its time to replace them. Its just a tiny detail.

The bus stop is right next door, and the bus takes you to the center of Sorrento and also to the train station to Naples. Breakfast was nice with a good variety of food and the staff were very attentive. Clean and comfortable, def recommend.

Stayed in September 2024

If you’re not paying for the views the rooms are very simple and a little old fashioned.. but still enjoyable

We booked a balcony with sea views .. would recommend.. Great pool shuttle bus into the centre

Stayed in September 2024

Could do with a lick of paint.

Breakfast, size of Room, Staff, Roof Terrace

Stayed in August 2024

The food wasn’t a 4 star standard

Nice decore, not too big

Stayed in July 2024

We were given a room in the Annex part of the hotel right by the lift, it was small with literally no balcony. It did have a decent view though. No coffee/ tea making facilities in room No courtesy water in fridge although temperature 33c Room was small and dated We went for breakfast three days which was okay. Big selection of food Lunch was pizza or pasta usual Italian menus. Price okay 14€ for pizza and pasta. We had dinner one night that cost €40 euro a head not including drinks- it was awful, don’t recommend this at all. Roof top bar was only open once during our three night stay.

It was a quiet hotel and you could relax by the pool no problem, lots of sunbeds. The pool was clean and cold. There are also two cold tubs in the garden area but no shade whatsoever there so never used. There is a courtesy a bus that will take you into Sorrento which is free till the evening and then 4 euros paid direct to the driver. Last bus home is 11pm

Stayed in July 2024

Food :(

Clean and great staff

Stayed in July 2024

Big thanks to Mr Eustachio,

Stayed in June 2024

Transportation in and out of town doesnt start until 9 am, when majority of the activities and tours start earlier than that. The location is a bit remote at the back of the mountain, in a road with minimal sidewalk (12 inches), we almost got hit by a bus. So more frequent transportation would be good. We made the reservation with the expectation of an ocean view or at least a good view based on the pictures, when we got there we werent even in the main building but the annex facing some tall bushes. The room had stains in the curtains and the bathroom had a water spot with a crack on the ceiling. House keeping came to clean everyday tho. If you book thru booking.com expect as you are greeted the first day to see everyone get a glass of champagne but you.

The breakfast buffet by far! The different options and freshness of the food really stood out. The staff was really good, more the gentleman making the omelettes, he was really patient with everyone.

Stayed in June 2024

I can’t say didn’t really like but just a couple of things that could have made it a little better, it would have been nice to have tea making facilities in the room. It would have also been ideal if there was an iron and ironing board in the room, I was attending a wedding and really could of done with ironing my shirt and trousers. The beds are slightly on the firmer side but that’s more personal preference. On another note which is nothing to concern with the hotel, the roads don’t have pavements for a good long walk down the hill into the main town so if you had children with you I would recommend using the local buses or the shuttle bus from the hotel as it can be quite dangerous if you aren’t careful.

The views from our room over the Amalfi coast were beautiful, plenty of choice for breakfast and the staff was really friendly and helpful.

Stayed in June 2024

No alkohol free alternative to drink/order at the rooftop bar (not Even a soda and no water). They looked at us as if we were crazy to ask for an alcholfree drink in the bar As a pregnant traveller from North of Europe where alcholfree drinks are popular, disapointed with this. Would have to go all the way down to resepsjon to order something to drink to keep my partner Company for a beer. Ended up skipping. Double beds were to separate beds put together, at last in our room. We prefer proper double bed for comfort.

Great view and great rooms. Great cleaning. Nice decoration and baths. Good bubblebath and area for sunbading. Practical and easyl shuttlebus to Sorrente City. Great so you can leave the car. Just check timetables both ways (take photo) as we mixed the times going to Sorrento with going back, and had to wait a bit. Pre-book. No often returns at evening (18.30 next is 22.00)

Stayed in June 2024

The top floor suite stank of drains constantly . And the pool was freezing cold . Also no kettle in the room to make a drink which was disappointing

The breakfast had plenty of choice and the best coffee

Stayed in May 2024

The fact I was put at a dirty table. Going down to breakfast a bit later everything was dirty. Wearing a wristband because we were not full board. The bus that takes you to town needs to be for frequent.

The staff were lovely. The pool area was good. Breakfast if you got there early enough was good. The room was a good size and a bonus to have a garden. All the activities were very good. parking was good.

Stayed in May 2024

A bit shabby in places- broken toilet seats. Food generally cold. No tea/ coffee making facilities in room. Coffee in dining room poor.

Fantastic view of Vesuvious. Comfortable, clean hotel- plenty of seating areas to relax. Garden area with beanbags lovely. Staff were helpful- especially Teresa on reception( nothing was too much trouble) .

Stayed in May 2024

No where on the advertisement for this hotel does it state that it is primarily an “all inclusive” vacation experience, almost exclusively for British tourists. As we booked last minute due to flight cancellations requiring a change of destination, And paid top dollar, it was disappointing that there was no option to opt in for all inclusive access and were made to wear a festival style bracelet so staff knew we needed to pay for every small extra and at times felt treated like second class citizens. This is despite paying significantly more per night than those on an all inclusive trip. I’d recommend this place for older British couples and no one else.

Hotel is in a great location, with good facilities and great bus transfer service in to town (or a slightly treacherous walk of about 20 mins). It’s odd that the bus to town stops between 5pm and 8:30pm though. The room was comfortable.

Stayed in July 2023

There is little soundproofing between rooms and I was woken by the person next door having a long phone conversation after midnight.

Nice size rooms and the property appears to be on the fringe of Sorrento so not overly crowded.

Stayed in October 2022

Ants.

Stayed in September 2024

Tiny balcony we were unable to sit on as it was so small. Bus times aren’t the best, 5pm was a bit early then no bus until 8pm and you can’t get the bus unless it’s pre booked so was restricting

Food was nice, good location.

Stayed in October 2024

Pool was very ferry and not maintained!! Would not step foot in it. Yuck

Location

Stayed in October 2024

Would have been good if tea and coffee making facilities were in the room.

The decor, cleanliness, friendly and helpful staff

Stayed in September 2024

The property is in need of some major TLC and atmosphere. The furniture is all badly chipped, the cleanliness is in need of improving. The pool tiling was extremely dirty so we did not use the pool. There were 3 hot tubs, one which wasn’t filled with water and all the others were cold and not working. The reception staff, particularly the lady, was extremely rude and not helpful. The courtesy bus is a great way of getting into town however it did not show up to collect us in the evening. There were 10 of us waiting, all booked on, and when one lady finally got through to the hotel we were told to find our own way back on the local bus. The overall atmosphere in the hotel is extremely poor, unwelcoming and not a nice place to sit and have a drink. I am extremely disappointed, this was a trip for my husbands 40th and it really did ruin our trip, in-fact we would of booked a different hotel if we were staying any longer.

The restaurant staff were friendly and welcoming. The breakfast selection was fantastic. The lemon garden was lovely but would be nice to have longer hours as most trips come back just as it’s closing at 2.30pm. The rooms were a good size and the roof top area is a nice touch if it was clean.

Stayed in September 2024

G The fact that they dont let kids in the hotel

They do not accept kids at this hotel. If you plan to go with the family, you need to leave the family at home. The hotel had mold and damp odor in the room. They didnt want to switch us to another room until after much complaint

Stayed in August 2024

The property is very unkept. A lot of maintenance needs doing and refreshing. The bar area and main reception are lovely. The pool area is nice but the rooms and other areas do need some upkeep. Also it is quite possibly the most uncomfortable bed I’ve ever stayed in - we had a deluxe room and the king bed was two beds pushed together - but different heights and so uncomfortable. Was not good at all.

The staff were lovely. Very helpful and welcoming. The staff put on entertainment each day which is nice and a decent breakfast. The connection with Maya beach experience was great.

Stayed in September 2024