Via degli Angeli 23, 55100 Lucca, Italy
#7 of 42 hotels in Lucca
Guests' ChoiceBased on 623 hotel reviews
9.1Cleanliness
9.5
Comfort
9.4
Location
9.8
Facilities
9.1
Staff
9.7
Value for money
8.9
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 September 2024
Kathleen
Irelandnothing
location was excellent, the breakfast was unbelievable, staff were so nice, and I loved the wine bar downstairs the owner was so knowledgeable and just lovely.
Stayed in September 2024
Reviewed: 23 September 2024
Irena
United StatesNothing
Loved the property. Location location location
Stayed in September 2024
Reviewed: 22 September 2024
Maryanne
United StatesNothin
The location was perfect and parking for our rental car was easy. The hotel is charming and clean with spacious rooms. The breakfast was outstanding and enjoyed in a lovely courtyard. The staff were gracious and helpful.
Stayed in August 2024
Reviewed: 22 September 2024
Wyndi
ItalySuper friendly people. Helped me pull in with my car on the slim road. Big parking lot. Right in the heart of town. Great restaurant down the street and a great bar next door
Stayed in September 2024
Reviewed: 22 September 2024
Steve
United KingdomFriendly and welcoming hotel. Lovely breakfast. Parking very straightforward in a secure car park across the road. We arrived late and this was no problem at all. Good communication.
Stayed in September 2024
Reviewed: 21 September 2024
Grant
United KingdomIt would have helped to have known that we could enter the ZTL area with an exemption.
Fabulous hotel. Full of olde worlde charm (the frescoes are amazing), yet the bed was comfortable and the bathroom was modern. All very clean and quiet. Staff very helpful and friendly. Breakfast is tasty and plentiful. The magnifying mirror in the bathroom was useful too. Secure parking at €18 per night N.B. You will need to drive through ZTL area but reception will take your license plate and give you an exemption. I don’t think the hotel description does justice to this hotel - it’s fabulous!
Stayed in September 2024
Reviewed: 18 September 2024
Dr
United Kingdomnothing
Perfect place to stay in the centre of the walled city. Very comfortable with friendly and helpful staff. Good breakfast
Stayed in September 2024
Reviewed: 18 September 2024
Shaun
New ZealandNothing
Excellent location and plenty of character / charm
Stayed in September 2024
Reviewed: 17 September 2024
Seth
United KingdomVery comfortable room with lots of character & really enjoyed the breakfast - very varied selection, tasty, and nice to be able to sit outside within the interior courtyard. Located well - very quick walk down to the main squares and in close proximity to a number of good restaurants.
Stayed in September 2024
Reviewed: 13 September 2024
Stephen
United KingdomNothing to dislike. It’s pretty basic but thats reflected in the price.
Location which is superb. Secure parking. Staff are extremely helpful
Stayed in September 2024
Reviewed: 10 September 2024
Jill
United KingdomStay too short!
Attention to detail was first rate, they have thought of everything and put it into practice seamlessly. Comfortable bed, quiet location yet so near the centre of everything, excellent recommendations for where to eat, what to see. For us, the perfect hotel.
Stayed in September 2024
Reviewed: 10 September 2024
William
United StatesEverything was good or grreat except that they did not supply us with wifi in our room. We called and the guy came u b ut still could not ake it work. On checkout, the manager said we were supposed to tuse the ""Apple" wifi, but the guy who came to help us said it did not work, I tried it and indeed it did not work. Beds were OK. breakfast was GREAT !
Everything was good or grreat except that they did not supply us with wifi in our room. We called and the guy came u b ut still could not ake it work. On checkout, the manager said we were supposed to tuse the ""Apple" wifi, but the guy who came to help us said it did not work, I tried it and indeed it did not work. Beds were OK. breakfast was GREAT !
Stayed in September 2024
Reviewed: 7 September 2024
Malcolm
United KingdomNothing
A lovely old property full of character
Stayed in September 2024
Reviewed: 5 September 2024
Alan
ItalyNothing could have been better.
Excellent location, Helpful, friendly staff (particularlyMurriale(?), excellent large size super-comfortable bed. And breakfast was 'superb': non-industrai and like a home-prepared family breakfast...
Stayed in September 2024
Reviewed: 4 September 2024
Loretta
United StatesStaff was pleasant and courteous. Not really friendly, but that’s fine.
Cappuccino was very good. Loved the assortment. Our room was very comfortable. Cleaning woman lovely. Location excellent.
Stayed in September 2024
Reviewed: 4 September 2024
Adam
United KingdomGreat location in the old town. Private parking (chargeable). Quiet comfortable room. Lovely hosts. Delicious breakfast in the courtyard.
Stayed in August 2024
Reviewed: 3 September 2024
Malcolm
United KingdomNone
Very good location
Stayed in September 2024
Reviewed: 3 September 2024
Maha
EgyptI liked the staff who were very friendly and helpful. Each and every person was of great support. They make you feel at home
Stayed in September 2024
Reviewed: 2 September 2024
Wong
Singaporeno bacon
Stayed in September 2024
Reviewed: 31 August 2024
Colette
United Arab EmiratesNothing
Beautiful and pretty hotel in the center of Luca, within walking distance of the main shopping street and all the main attractions to see. Private parking and help with the ZRT zones.
Stayed in August 2024
Reviewed: 30 August 2024
Pascale
Francethe bed was confortable but not fantastic
very nice atmosphere, great decoration with a nice mix of classic and modern, attention to details, great breakfast
Stayed in August 2024
Reviewed: 29 August 2024
Gregory
United KingdomNothing
Perfect location. Relaxed and comfortable but with all amenities
Stayed in August 2024
Reviewed: 28 August 2024
Vincent
IrelandNothing
Nice hotel in a great location
Stayed in August 2024
Reviewed: 26 August 2024
Amanda
United Kingdomnothing
everything
Stayed in August 2024
Saas-Almagell, Switzerland
Jyväskylä, Finland
Welshpool, UK
Gap, France
Sarajevo, Bosnia-Herzegovina
Haderslev, Denmark
Valentia Island, Ireland
Bled, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content