Piazza Madonna Aldobrandini 8, Santa Maria Novella, 50123 Florence, Italy
#314 of 379 hotels in Florence
Guests' ChoiceBased on 490 hotel reviews
7.7Cleanliness
7.8
Comfort
7.7
Location
9.7
Facilities
7.3
Staff
9.0
Value for money
8.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 June 2024
Philip
United KingdomA bit noisy and mosquitos kept me awake
Great location, friendly staff
Stayed in May 2024
Reviewed: 3 June 2024
Anna
ItalyThe location is perfect and the staff were lovely.
Stayed in May 2024
Reviewed: 29 May 2024
Joao
BrazilAs the location is in the heart of Florence it is a bit noise during the night but we still manage to get rest.
The location. The hotel is only 5 to 10 minutes to placas to visit. It is also near to supermercat.
Stayed in May 2024
Reviewed: 28 May 2024
Beatrice
United KingdomCould do better with breakfast. Slightly too. Noise
Authentic.
Stayed in May 2024
Reviewed: 28 May 2024
Beata
PolandLocation in the city centre. Friendly and helpful staff.
Stayed in April 2024
Reviewed: 28 May 2024
Teresa
AustraliaA bit outdated. Needs a renovation.
Friendly staff. Location good.
Stayed in May 2024
Reviewed: 24 May 2024
Ayça
TurkeyWe would want a hairdryer in the room. But no hairdryer.
Very good location. The room was big enough. It was clean. The host is friendly. I would definitely like to stay here for my next visit.
Stayed in May 2024
Reviewed: 23 May 2024
Janno
AustraliaNothing
The property was in an excellent location close. To train station and city centre. Room was small but spotlessly clean. I was given a coffee at 5.00 am before catching the train to Roma.
Stayed in May 2024
Reviewed: 20 May 2024
Sheryl
FranceThe property is very to duomo cathedral , train station, restaurants & bars. Leather markets. The staff is very approachable and friendly. The rooms is clean. All was good in this property.
Stayed in May 2024
Reviewed: 20 May 2024
Maire
IrelandGreat location helpful staff great value for money
Stayed in May 2024
Reviewed: 15 May 2024
Jennifer
CanadaThere are mosquitoes and I think it would be amazing if they could put screens on the windows
Location was absolutely perfect and the concierge (owner) was incredibly warm and sweet. I felt so welcomed. The place was simple but it was great for what I needed.
Stayed in May 2024
Reviewed: 9 May 2024
Veronica
CanadaThe instruction to access the hotel could have been better! When we asked if there was anything we needed to know to find them they said “no” but in reality, you enter the building, enter the second gated part of the building which holds access to the elevator. From there you have the option to take the elevator up “one floor”. Upon exiting the elevator, turn and walk up two flights of stairs which will take you to hotel aldobrandini (which is clearly labeled atop of the door). Or you can choose to not use the elevator, and just keep walking up the steps until you see the hotel sign!
Breakfast was pastry’s with jam/butter/nutella, and a free coffee push button machine. Easy walk from the train station. All staff were pleasant and kind, quick to share a laugh with their guests :) they held on to our bags as we left later in the evening, and during our stay gave us plastic cups when we asked.
Stayed in May 2024
Reviewed: 7 May 2024
Geoff
United Kingdom-
The location was amazing, so close to the railway station and also to the city centre. The staff were so friendly and couldn’t be more helpful and the breakfast was excellent.
Stayed in April 2024
Reviewed: 6 May 2024
Alexandra
NetherlandsYou can not leave or enter the hotel between midnight and the morning. So if you want to go out for clubbing or to take an early flight you need to manage with the receptionist before. If not you are stuck
Localisation, close from the center but also the tram station to go to the airport and the central station.
Stayed in May 2024
Reviewed: 18 April 2024
Julian
United KingdomAlthough it has a lift, it doesn't go to the first floor which is where our room was and we had to climb the spiral staircase. Luckily we only had a carry-on bag.
The location is good as it's very convenient for walking to all the places of interest. The staff is very friendly.
Stayed in April 2024
Reviewed: 6 April 2024
Dongjin
South KoreaNothing.
Location, Staff, Breakfast.
Stayed in March 2024
Reviewed: 27 March 2024
Raf
Finland- single bed is narrow - thin walls, can get internally noisy - continental breakfast can be improved to add something salty .. maybe ham or cheese
- great location with all what you need during a trip. - very friendly staff. - clean - great WiFi
Stayed in March 2024
Reviewed: 27 March 2024
Andrius
LithuaniaVery old rooms, in need of renovation.
Very nice staff, especially good location.
Stayed in March 2024
Reviewed: 15 January 2024
Dujjathep
ThailandThe door is locked too soon. I wanted to go out late at night on my last day. I was stuck inside. There were days when I had to get on an early train, luckily I found a key set at reception to open it. Otherwise, I will miss my train. THE DOOR MUST REMAIN OPEN. That, I care a lot Beyond that, all is great
Privacy
Stayed in January 2024
Reviewed: 4 January 2024
Michael
CanadaNicely located between the train station and il duomo. I liked that I even had a partial view of the bell tower of il duomo from my room. I wasn't expecting that :) Lots of conveniences nearby, restaurants, shops, a grocery store. And il duomo is a short walk away. It is a nice walk from the train station.
Stayed in December 2023
Reviewed: 29 December 2023
Bhumika
GermanyThere were some sort of bugs on the bed, not the cleanest room. The shower in the washroom had no space to even stand in.
Great location, central and friendly staff.
Stayed in October 2023
Reviewed: 9 November 2023
Ganraj
NetherlandsThe flush was broken it squirted water all over the washroom..
Location is 10/10 Staff is 10/10
Stayed in November 2023
Reviewed: 3 November 2023
Kevin
United KingdomCentral location meant the surrounding area was a bit noisy.
Friendly staff. Good location within easy walking distance of most of Florence's main attractions.
Stayed in November 2023
Reviewed: 31 October 2023
Michael
IrelandLocation is brilliant. Friendly staff. Cosy and comfortable room.
Stayed in October 2023
Noisiel, France
London, UK
Tiana, Spain
Bandung, Indonesia
Umm Al Quwain, UAE
Hévíz, Hungary
Candelo, Italy
Tel Aviv, Israel
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content