Via Fiume 12, Santa Maria Novella, 50123 Florence, Italy
#193 of 381 hotels in Florence
Guests' ChoiceBased on 818 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
7.3
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End of dialog contentReviewed: 22 September 2024
Mark
United StatesRoom had no clothes iron, asked front desk, they wanted $50 deposit to use briefly.
Gated, off the street, entrance. Very nice, classic Italian charm. Nice big room.
Stayed in September 2024
Reviewed: 19 September 2024
Nancy
United StatesMattress was very hard
Location. Clean. Comfortable. Robes !
Stayed in September 2024
Reviewed: 18 September 2024
Daphne
United Statesbed was very small single for 200 per night
good breakfast with many choices
Stayed in September 2024
Reviewed: 9 September 2024
Edwin
IrelandNothing much really. There was nothing worth complaining about.
Within walking distance of most activities - Central Train Station (6 minutes). Good Restaurants (6-10 minutes). Markets (8 minutes). City Tours (3 minutes) and Tuscany Tours (10 minutes). Hotel facilities were perfect for someone on the go. Fabulous old style room with old period furniture.
Stayed in September 2024
Reviewed: 8 September 2024
Sumpun
ThailandThe slow WIFI and the breakfast as 4-star is a bit lower than 4-star.
Close to main station and oldtown.
Stayed in September 2024
Reviewed: 30 August 2024
Vilnis
LatviaWifi has to be fixed.
Everything except the WIFI
Stayed in August 2024
Reviewed: 28 August 2024
Murray
AustraliaIssues with power points - a lack of eu ones, and overall only two in the room. Shower was not fantastic, but bareable, and a lack of streaming-capable televisions.
Great location, lovely room, fantastic breakfast and very nice staff. Very easy to access and central to both the train station and city centre.
Stayed in August 2024
Reviewed: 27 August 2024
Amala
CanadaThe safe in the room did not work. It was supposed to be fixed but nothing happened. We had to carry around our valuables.
Staff was very friendly and helpful. Breakfast was excellent. Close to all attractions. Very quiet.
Stayed in August 2024
Reviewed: 24 August 2024
Sandra
AustraliaUnfortunately when we were there in 38 degrees they had a problem with the air conditioner.
Lovely old hotel. Good size room. Bathroom and balcony. Staff were very nice.
Stayed in July 2024
Reviewed: 23 August 2024
Thomas
United KingdomShower was a little bit flimsy. I preferred to have a bath, which I never have at home.
Room was cleaned every day if you requested. Breakfast was offered as part of the booking. Excellent location for exploring Florence and right around the corner from the train station to get back to the airport and explore elsewhere.
Stayed in August 2024
Reviewed: 21 August 2024
Eileen
South AfricaOur room was on top floor with only a roof window. We had no view and felt a bit claustrophobic. The AC worked but you had to stand in front of it, other wise we could not feel the cold air. We had trouble sleeping because of the heat. The bathroom is nice and big, but no free standing shower. Only one in bath. You have to sit in the bath to use the hand shower other wise you'll bump your head against the ceiing.
Beautiful hotel. We enjoyed the breakfast. Staff were friendly. Modern room with big bathroom. The hotel is in the centre so shops, restaurants and Duomo were nearby.
Stayed in August 2024
Reviewed: 16 August 2024
Maria
RomaniaBeds weren't so confortable, same breakfast every day, with only few options
Location near the railway station; cleaning in the room daily
Stayed in August 2024
Reviewed: 13 August 2024
Reeva
South AfricaTheir dining hall is too small and I felt overcrowded during breakfast.
It was in the centre and every location was within reach.
Stayed in July 2024
Reviewed: 10 August 2024
Nincoshka
ItalyN/a
Comfortable bed and great breakfast
Stayed in August 2024
Reviewed: 10 August 2024
Don
United KingdomNothing
We were two families and each family had interconnecting rooms. Rooms were lovely and comfortable. Very good position near Florence railway station. Had evening meal and breakfast both good.
Stayed in July 2024
Reviewed: 9 August 2024
Diego
BelgiumIt’s not a negative per se, but breakfast could get a bit crowded and chaotic. Staff was still excellent and kind.
Very nice classic-style hotel, big and spacious rooms with high quality furnishing. Staff was over the top nice and polite. Location was also good and excellent noise insulation from the street. A/C was more than strong enough for hot Florentine nights!
Stayed in August 2024
Reviewed: 8 August 2024
Ullah
CanadaExcellent area stay with family close to all amenities, specifically train station and food streets, a few minutes away.
Stayed in August 2024
Reviewed: 8 August 2024
Oliver
FranceEverything was excellent. Breakfast was good, coffee excellent, location superb
Stayed in August 2024
Reviewed: 5 August 2024
Erik
SwedenReally nice in every way. Good facilities. Friendly staff. Close to the train station and the city.
Stayed in July 2024
Reviewed: 4 August 2024
Emre
TurkeyN/A
Location was good. Close to most of the places. Right across the train station. They kept the historical building as it is and it was so nice. 'Old but gold'. Breakfast was nice. Room was big and clean.
Stayed in August 2024
Reviewed: 3 August 2024
Louise
United KingdomThe fridge in the room didn't work but that's not a major issue
Wonderful hotel with very pretty decor
Stayed in August 2024
Reviewed: 31 July 2024
Danielle
OmanThe bathroom smelled really bad. There was no spa / massage, which was advertised on bookings.com.
Fantastic location with excellent air conditioning. Comfortable and spacious room.
Stayed in July 2024
Reviewed: 26 July 2024
Michael
United StatesThe garbage trucks came early to pick up and could be loud at times
It was nice and close to train station. Close walking to city center.
Stayed in July 2024
Reviewed: 24 July 2024
Sook
SingaporeThe bed is a bit soft
Good location, next to train station and walking distance to attractions.
Stayed in July 2024
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