Location

Staff was so helping

Stayed in June 2024

Nothing really

Absolutely amazing service. Good food. Lovely location. Comfortable rooms.

Stayed in June 2024

too much crowded

everything

Stayed in April 2024

Nothing, everything was perfect

The property is quite beautiful, maintained really well and the entire staff ensured that our stay was comfortable - a special call out to Ms Nikita(DM), who made our stay most memorable

Stayed in June 2024

The one thing I did not like was the exchange rate that they had which was nuts! They offered me 30 rupees per 1 Euro. The next day at the forex place, and next hotel I got 89 rupees per 1 Euro.

The room was extremely clean and comfortable, with a fantastic view. The break was great with a wide selection. The location was great with lots of attractions and restaurants around. The most exceptional thing about this hotel, by far is the staff. Whoever is training them needs an increase in salary. They are amazing. Theyte helpful, warm and always smiling. Every staff member would greet you with a smile. Thank you.

Stayed in June 2024

Location n view from room

Stayed in June 2024

As good as has always been

Stayed in March 2024

Food charges are too high

All facilities

Stayed in June 2024

The bathroom is small. The bed and pillow are to soft for my taste. The pool needs a revamp.

The service is very good and all the personnel are very nice. The view is amazing, specially at sunset.

Stayed in June 2024

Sea view

My work

Stayed in June 2024

ik

ok

Stayed in May 2024

Fantastic hospitality.

Stayed in June 2024

breakfast was sometimes messy from the people, the corridor to the room had a smell of paint at that time.

breakfast was amazing, lobby is spacious, staff was very helpful and courteous, the executive room (grey) was very comfortable as well as the amenities. The pick up service to and from the airport was very organized. The hotel connection to Oberoi hotel gives the experience of both hotels restaurants and services.

Stayed in May 2024

New Coffee shop arrangements makes Reception a crowded place. Air conditioning was not that effective as well.

breakfast spread was excellent and the service was exceptional. Location can be said as BEST in Mumbai or India but the guests of Booking.com always gets city facing rooms. Room was renovated and well lit so enjoyed it. New Bar looks very nice but I need to try some of their drinks.

Stayed in June 2024

I did not have breakfast

Stayed in June 2024

It is more take a service

Stayed in May 2024

Excellent location, very helpful staff.

Stayed in June 2024

Every thing is excellent, but kindly make sure the cap of the drinking bottle ( metal) must open very easily, this time its hurt to my thumb as well my palm.......

Stayed in June 2024

Great chance to take early morning or late night walk along Marine Drive and the famous " Queen's Neckless" at night .

Fantastic location , almost at the tip of Nariman point . It was never crowded in the vicinity .

Stayed in May 2024

The glass door of the small bathtub is not very convenient. You may pls have a small plastic chair so that it can be put inside the small bathtub while taking bath. This is for avoiding any accident inside the small toilet. The glass curtain should be operable from inside the toilet and not from outside. Complimentary fruits were not sufficient - only 2 apples!!

We liked the decoration of the welcome room when we entered in room no 2016. Very thoughtful decoration on birthday indeed. We also liked the swimming pool staff particularly Remi who took care of us very well as we didn't know swimming but still wanted to float in water. Lat but not the least, we liked the breakfast and the serving staff as well. Over all, our experience was excellent.

Stayed in June 2024

An outstanding staff that serves guests without delay

Stayed in June 2024

The staff is distinguished in guest service

Stayed in May 2024

Everything friendly staff. Very clean fab breakfast.

Stayed in June 2024

One point to mention, on the fourth day of my stay. The property decided to make REPAIRS, which was very irritating, and also triggered my wife's MIGRAINE ATTACK. The work started around 9.00am, I complained but no response and the work carried on. Finally I decided that I want to leave the hotel whether they REFUND OR NOT as I can't wait and see my wife suffer. They started to apologise and after a lengthy argument later on asked to be shifted to another floor. Which was by almost at the end the day had by 5.00pm. This was the worst experience. Because they hold the repairs for 3 to 4 days as the other guests on the same floor checked out. I was the only person left on this floor with my wife, that's when they started to work. I had a booking with them for two more days, before I checked out. MY ONLY REGRETS IS THE 5 STAR HOTEL HOW CAN THEY DO SUCH THINGS. IF THEY HAD REPAIRS SCHEDULED THEY SHOULDN'T HAVE BOOKED ME. OR They could have waited till my check out, just as they did for other clients. IT WAS ONLY WHEN I THREATENED TO CHECK OUT WHETHER THEY MAKE REFUND OR NOT THEN ONLY, THEY AGREED TO SHIFT ME TO OTHER FLOOR. I will never forget this experience, as I was enjoying and relaxed, but my last two days which I had to stay were very BAD and I was not able to do anything. AS THOSE TWO DAYS WERE MY LAST DAYS IN MUMBAI, I HAD MY BOOKING TO FLY BACK TO MY COUNTRY AFTER TWO DAYS. It was very unethical to give excuses for the whole day, making it a waste of a beautiful day. Furthermore, not even refunding the amount of money which I had to spend for not wanting to stay more without any choices. And also cover the expenses for the treatment for my wife's MIGRAINE ATTACK I'm very disappointed. Regards.

Everything was good.

Stayed in May 2024