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Reviews of The Terrace by Ladder Mgd by Citrine 4 stars

SS Kovil Road Thampanoor, 695001 Trivandrum, India

#24 of 101 hotels in Trivandrum

Guests' Choice

Review score

Based on 272 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    5.5

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Showing 1 – 25

  • Reviewed: 12 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast wasn’t good

    Everything was very good

    Stayed in August 2024

  • Reviewed: 25 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were pleasant. Rooms are spacious enough and clean. Food ordered via room service was very good.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    7.0
    Good and peaceful stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    more vegetarian options in the restaurant

    We had booked on May 31, 2024 for check in for 2 nights from 5th -7th June 2024. Booking.com confirmation No 4764111660. Our booking was including breakfast and tax. We checked out and later we realized we were charged GST and breakfast charges. Later I also enquired with Manager Mr. Samson on whatsapp and requested him to refund the excess amount charged and he connected me with Property Manager who said our booking was excluding GST and breakfast . My request to Booking.Com to check into this and revert. Otherwise, property is very good , great location, hygiene is excellent and very courteous staff Thank you.

    Stayed in June 2024

  • Reviewed: 1 June 2024

    9.0
    Good location with high standards of cleanliness
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Close to the city centre in a relatively quiet street. High standards of cleanliness and attentive staff.

    Stayed in April 2024

  • Reviewed: 16 May 2024

    9.0
    Comfortable
    • Leisure trip
    • Group
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are spacious and clean , location is central , check in and check out was smooth , staff is helpful.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Good Location & Excellent Staff
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The hot water was at maximum luke warm. I was surprised that they ran out of dosa batter for breakfast, in Kerala of all places.

    The highlight of the property is the excellent warm staff both front desk & Restuarant. A decent property in a very good location. It’s good value for money.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    5 min from train station

    Stayed in March 2024

  • Reviewed: 8 April 2024

    8.0
    Trip to Trivandrum and stayed at The Terrace by Ladder mgd by CITRINE. Feedback
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    A/C was not working properly.hence we di t had proper sleep. We dint got hot water to bath.Water was very mild hot.

    Ambience, location and food.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    8.0
    Good, clean and quiet hotel for short stay.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    Nothing to report.

    It is a small, clean hotel in a quiet area but close to city centre. Recommended for short stays.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night

    Check in and check out took a little longer than expected.

    Decent stay, would recommend.

    Stayed in March 2024

  • Reviewed: 18 January 2024

    9.0
    Good, comfortable hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no terrace to sit outside, nor you could open a window.

    Rooms were clean and comfortable. Every member of the staff was very friendly, attentive and helpful. The restaurant was excellent. The waiter helped us with the menu to find something of our taste, not spicy, and passed our wishes to the cook. Also breakfast was excellent. Of course there was the extended choice of delicieus Indian food, but a continental breakfast was also an option. Although the city is quite big, it was central located in town to go with a taxi riksja to several interesting places.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lot of items on the restaurant menu were not available

    Great location, staff communicated well. Room was neat and clean.

    Stayed in December 2023

  • Reviewed: 17 January 2024

    9.0
    recommend highly
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    it is a small “business” hotel with only 22 rooms and because of this there is a real sense of family with the staff.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing really

    Very clean and comfortable room. Excellent traditional Keralan menu in the restaurant. All staff very friendly and keen to please.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    Nice hotel with a good restaurant
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights

    We only issue we had was that the shower did not have real hot water in one of our rooms.

    The staff was very friendly and the breakfast was included. We asked also for Putu, which they made specially for us and in general the restaurant food was pretty good. The rooms were nice and comfortable and provided all the basics.

    Stayed in December 2023

  • Reviewed: 1 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    For everything they say, someone will come to help. It's annoying as it takes time to complete simple job.

    Clean and location

    Stayed in December 2023

  • Reviewed: 26 December 2023

    7.0
    Family vacation
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    Room cleaning can be improved Except reception, none of the other phone numbers were reachable Avoid the restaurant if you can, as the menu was not impressive.There are many good options outside.

    Room size was good for family of 4. Air conditioning was perfect given the extreme heat even in December month. Staff was friendly, courteous, and generally good with their response. The hotel is centrally located so you have easy access to many tourist spots.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    9.0
    Had a comfortable stay, good place to stay in Trivandrum.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Food could have been better.

    Hotel Staff Behavior, Rooms were spacious, clean and well maintenaned. Very near to main bus stand & Railway station.

    Stayed in December 2023

  • Reviewed: 14 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Poor WiFi in room, provided with a WiFi dongle upon request.

    Brilliant breakfast, very friendly staff, comfortable large room.

    Stayed in November 2023

  • Reviewed: 14 October 2023

    8.0
    Good comfortable stay
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night

    Facilities are very less

    Very good location

    Stayed in October 2023

  • Reviewed: 5 September 2023

    8.0
    Good stay
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff was very cooperative

    Stayed in September 2023

  • Reviewed: 6 August 2023

    8.0
    Excellent. The price is less if booked directly from the hotel website
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Wi-Fi wasn’t strong

    We booked a suite for 3 adults and a baby. An extra bed was requested and allotted. It was spacious and comfortable. The bathroom had a bad odour which was sorted on telling the staff

    Stayed in August 2023

  • Reviewed: 29 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The Restaurant didn't deliver food on time.Despite the delivery was late,had to ask for items requested multiple times.

    The rooms were clean,location was good.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights

    no hot water even after waiting for long time warm water. lots of noises in the corridor because of the cleaning in the next room which made us so disturbed. the menu was not available for the order.

    liked the space, the staffs were good.

    Stayed in May 2023

Showing 1 – 25

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