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Reviews of The Taj Mahal Palace, Mumbai 5 stars

Apollo Bunder Road The Taj Mahal Palace, Colaba, 400001 Mumbai, India

#2 of 699 hotels in Mumbai

Guests' Choice

Review score

Based on 1553 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.5

  • Location

    9.5

  • Facilities

    9.3

  • Staff

    9.3

  • Value for money

    8.4

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 20 June 2024

    10
    Luxury holiday with elegance and comfort
    • Couple
    • Luxury Grande Room City View
    • Stayed 2 nights
    • Submitted via mobile

    It was beautiful

    It has that classical feeling with all the modern amenities

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Memorable Experience....
    • Leisure trip
    • Family with young children
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    There was no Hand spray/Jet spray/bidet in the toilet.

    Every thing...the amazing ambiance, courteous, polite, smiling staff, beautiful room aesthetics, view from the room, breakfast...

    Stayed in June 2024

  • Reviewed: 19 June 2024

    10
    Magnificent. Hotel, staff and overall experience.
    • Leisure trip
    • People with friends
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    Everyone was so nice and helpful. Our hostess Urmi was so kind and nice! Will def be back.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Room Palace wing
    • Stayed 2 nights
    • Submitted via mobile

    There is literally nothing that you can possibly dislike about The Taj and it's hospitality

    Everything! Anywhere and everywhere you lay your eyes on, or you opt for a service, you are to be amazed by the perfection, quality, and sheer brilliance in every detail of it! Truly the strongest hotel brand!

    Stayed in June 2024

  • Reviewed: 16 June 2024

    10
    We had an exceptional stay and would like to come back sometime.
    • Leisure trip
    • Couple
    • Taj Club Room Sea View King Bed with Complimentary One Way Airport Transfer
    • Stayed 3 nights

    Everything, staff, location, swimming pool, food was excellent.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    10
    Luxury stay but expensive
    • Leisure trip
    • Couple
    • Luxury Grande Room City View
    • Stayed 4 nights

    All was good apart from Breakfast was a bit chaotic, tables not set properly tiny side plates and not enough cutlery no small spoons, and eggs served on a plate had to ask for egg cup.

    Buffet night good and menu good food excellent and fresh

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    Number one hotel in the world.
    • Leisure trip
    • Family with young children
    • Taj Club Room City View King Bed with Complimentary One Way Airport Transfer
    • Stayed 1 night
    • Submitted via mobile

    The Taj Mahal Palace is for me without a question the number 1 hotel in the world. Everything is beyond perfect. A special thanks to the General Manager and the staff for always taking such good care of us. Can’t wait to return.

    Stayed in March 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Business trip
    • Group
    • Luxury Grande Room City View
    • Stayed 1 night
    • Submitted via mobile

    Everything was good.

    Historical very well maintained building. Nice location.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    9.0
    Good location for shopping. Nice view. Comfy rooms
    • Leisure trip
    • Family with young children
    • Taj Club Room Sea View King Bed with Complimentary One Way Airport Transfer
    • Stayed 4 nights
    • Submitted via mobile

    The noise during the night comes from the rooftop . It was like someone shutting the door and waked me up many times. The restaurants for breakfast were very very busy and taking too long for people to be seated, they should consider having another area or extend the time.

    The room size was great. I booked a suite and it was wonderful in size and the bed was really comfy.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    Everything is good except breakfast
    • Leisure trip
    • Family with young children
    • Luxury Grande Room City View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was NOT good and long waiting for even for having breakfast, and paranthas were bad...I did not like the attitude of Miss DIMPLE of souk restuarant at the top of Taj tower, she was rude with junior staff and scolded her coz we asked for fresh juice, I hope Taj management will teach her some manners and give her some good training...

    It's a ultra comfortable, all the staff were excellent except miss dimple

    Stayed in June 2024

  • Reviewed: 2 June 2024

    10
    Exceptional
    • Family with young children
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    Everything about Taj was royally good.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    A great heritage property
    • Leisure trip
    • Couple
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff was slow and totally distracted. Infact she would lose the thread of conversation midway and start gazing at her colleagues. It was sort of funny:) The woman with the welcome garlands and tilak came upon us from behind and applied Tilak and garlands in a most awkward position, even burning her elbow :) in the meantime, check-in lady had counted my cash thrice and was still confused. She called to her colleague to pass something from the next desk at which he sat idly gazing into space and was so lost that he didn't even hear at 5 feet distance. All in all It was a most tedious albeit hilarious check in:) The cleanliness of the room was not upto the standard we expect of the Taj.

    Grandeur and location. The facade of the hotel is most remarkable!

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Grande Room Sea View
    • Stayed 1 night
    • Submitted via mobile

    Excellent location, excellent ambience, excellent hospitality and excellent staff.

    My dream came true to stay in the Taj Palace, which is heritage monument and the pride of India.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Over all excellent experiences
    • Leisure trip
    • Family with young children
    • Luxury Grande Room City View
    • Stayed 1 night
    • Submitted via mobile

    Checkin was cumbersome

    Over all ambience

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    • Leisure trip
    • Couple
    • Luxury Grande Room Sea View
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Grande Room Sea View
    • Stayed 1 night
    • Submitted via mobile

    Wonderful and historical place Such a pleasant staff and nice ambiance Memorable experience of my life 😃

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    excellent
    • Leisure trip
    • People with friends
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    nothing

    amazing service and decoration

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    I’m so glad we stayed otherwise I would have missed something fabulous
    • Leisure trip
    • Couple
    • Luxury Grande Room City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    This hotel is a must in Mumbai. It’s is a holiday and an experience all in one. The history tour, the meet and greet, the welcome. The attention to detail is beyond words. The staff are so kind and helpful if there was an 11 I would give it. The afternoon tea was fabulous, amazing, what an experience. I would love to do it all again

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    A magnificent stay with wonderful staff
    • Leisure trip
    • Couple
    • Taj Club Room Sea View King Bed with Complimentary One Way Airport Transfer
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The beautiful building and its history.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Fabulous - a real treat!
    • Leisure trip
    • Couple
    • Luxury Grande Room Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    We had been to the Taj before and knew what to expect - a fabulous hotel, wonderful service, centrally located with a marvellous pool - which they try hard to keep peaceful!

    Stayed in April 2024

  • Reviewed: 9 May 2024

    9.0
    Excellent.
    • Leisure trip
    • Family with young children
    • Luxury Grande Room City View
    • Stayed 1 night

    * The hotel room temperature was set to 18°C - we immediately set it to 24°C. * The Concierge did not have great offers for a tour to the Elephanta caves. The private boat offer with a speed boat was a bit too expensive. The other option was to have a guide but buy all tickets etc. ourselves. Finally, I booked a tour online from GetYourGuide which worked well. * After we checked in at 12 noon, we were unable to reserve a table for us at the Lebanese as well as the Chinese restaurants - which was somewhat disappointing. * After our dinner, the server forced 4 scoops of ice cream on us even though we said we did not want it.

    Breakfast was excellent in terms of the spread. The Indian filter coffee was underwhelming. The high tea in the afternoon was very good - however, the Sea lounge and in particular our table area was very cold due to being right below the A/c vents. Since we were celebrating my birthday, the staff gave us a surprise with a cake (because we had two rooms, they gave us 2 cakes which was a bit too much). The cake was delicious. Dinner at the Shamiana Restaurant was good (some dishes very good, others okay). The staff were very polite and helpful - so high marks for service.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Taj Club Room City View King Bed with Complimentary One Way Airport Transfer
    • Stayed 4 nights
    • Submitted via mobile

    The club lounge was limited in its offering for afternoon tea and cocktails. Other hotels I have stayed at have more variety and make a greater effort. The ambience in the lounge was dark and closed. Other club lounges at various hotels do more to brightern up the look and feel and have great views.

    The general ambience was great, staff were always helpful and the pool was very good. Breakfast was amazing.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    If we have time, we would love to come back again. It was incredible.
    • Leisure trip
    • Couple
    • Luxury Room Palace wing
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, we slept next to a supply room and a fan kept us awake half the night.

    The ambience is a dream. The staff is very friendly. Our every wish was fulfilled. Unfortunately we were only allowed to stay one night because we were on an Ultimate World cruise. We would have liked to have stayed longer.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Beyond expectations 😊 The hotel historical tour was fantastic!
    • Leisure trip
    • People with friends
    • Luxury Grande Room City View
    • Stayed 4 nights
    • Submitted via mobile

    An evening casual bar with gentle music like in the lobby would have been great eg. Similar to poolside but in the lobby or air conditioned area.

    Staff and location

    Stayed in May 2024

Showing 1 – 25

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