1. Lifts didn’t feel secure. Felt like you didn’t require the pass to active the floor number. 2. Lighting system took a while to figure out, could have signage which marks the smart system.

Location, shops and the grandeur of the hotel was spectacular.

Stayed in September 2024

The buffet was awesome! The staff treated us really well!

Stayed in September 2024

Clean, functional and an easy stay. The staff are so friendly and they have perfected guest services. The food is amazing and the spa treatments and therapists are perhaps the best in Amritsar

Stayed in September 2024

Toilets cleanliness

Food

Stayed in September 2024

Food

Pool , food and room stay

Stayed in September 2024

Nothing

Size and appointment of the room & Ambience of the hotel

Stayed in September 2024

It took a little while for both lunch and breakfast to come

The breakfast was good as had an option of buffet or al carte. Made me gluten free roti which was fab!

Stayed in August 2024

The breakfast spread was smaller compared to similar hotels in India. The concierge (Ankit) lacks knowledge he should have. He did not guide us properly on the tourist attractions, timings, and specific local knowledge. The lighting control panel in the wall is difficult to see and operate when lying on the bed. The controls are confusing. After the use of the WC, the foul smell hangs in the bathroom forever!

Staff was friendly and willing to help.

Stayed in August 2024

No

This is the best hotel I've stayed at during my trip to India. It's clean, the staff is friendly and enthusiastic, and the Indian food at the restaurant is delicious.

Stayed in August 2024

It was very easy to plan the trip with Booking.com. They gave multiple options of room with meals all inclusive price. Very transparent system. Hotel exceeded my expectations right from hassle free checkin and super warm hospitality from staff all over hotel. Dinner was super nice, so was the breakfast. Will visit Taj again for sure, of course through booking.com 😀

Stayed in June 2024

Nothing

Location

Stayed in July 2024

The staff are exceptionally good. We left in some laundry to be done and left cash in pocket in error and the laundry staff returned it in an envelope! Excellent breakfast and beautiful food in the Chinese restaurant! Hotel is only a short uber ride from the golden temple.

Stayed in July 2024

The attitude of the house meeting staff no smiles no chat

The room came with complimentary club room access but the room was always dark no lights on indicating it was open

Stayed in June 2024

The property is welll maintained neat and clean also

The staff throughout was very helpfull in all my needs

Stayed in June 2024

Too much local police inside lobby Definitely politicians will come to stay But why so many cops in lobby

All good

Stayed in May 2024

Everything

Stayed in June 2024

Great central location 20 mins max to anywhere in Amritsar. Clean well arranged rooms.

Stayed in June 2024

Can’t think of it right now

Everything

Stayed in June 2024

We have travelled to Amritsar several times for business and leisure, staying at different hotels with varying experiences. Yet, our recent visit to The Taj Swarna Hotel in Amritsar earlier this month was truly remarkable. The hotel surpassed its already stellar reputation. Notable members of the hotel team included Prabhjot, Muktaar, Anmol, Rishii, Lovjeet, and Mr. Pradyuma. Prabhjot was our initial point of contact at the hotel, and she delivered outstanding guest service, starting with her friendly greeting and ending with her excellent suggestions. She efficiently led us through the check-in process and elaborated on the hotel's amenities. Her knowledge of local attractions was remarkable, and she shared some hidden gems that enriched our experience. Prabhjot maintained a professional and welcoming demeanour throughout our stay, always ensuring our comfort and offering assistance. Her authentic care and meticulous attention to detail left a lasting impression on us. Thanks to her, our memories of the trip are not just about the places we visited but also about the exceptional hospitality we received. Mukhtaar, an employee at the restaurant, provided exceptional and attentive service, ensuring a pleasant experience with his courteous and effective approach. His dedication to details, from recommendations to accommodating special requests, fostered a welcoming atmosphere that enhanced the dining experience. Rishi managed the Club Lounge, which we frequented daily. His excellent service always made us feel welcome and went above and beyond. Rishi's warm smile and attentive nature turned an ordinary visit into a special experience each time. He recalled our preferences, welcomed us with authentic enthusiasm, and frequently shared captivating tales about the area. It wasn't only his professionalism that impressed us but also his talent for making each guest feel valued and significant.

Stayed in June 2024

Hospitality.. awesome.

Stayed in June 2024

Rates according to booking .com .But taxes were not as mentioned by booking .com.much higher.

Good hospitality. Polite staff.

Stayed in June 2024

The television is outdated; the pool is rather small but ok.

Location, cleanliness, decor, shops, comfortable room, useful gym, 24x7 restaurant.

Stayed in June 2024

Night light too bright. Telephone cumbersome, through operator. One order for ice never delivered.

Good. The staff . Joykrizhna and Smriti looked after us very well.

Stayed in May 2024

All is good

Courteous staff, amazing food

Stayed in May 2024