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Reviews of Shangri-La Eros New Delhi 5 stars

19 Ashoka Road, Connaught Place, Connaught Place, 110001 New Delhi, India

#24 of 1,175 hotels in New Delhi

Guests' Choice

Review score

Based on 2739 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 22 June 2024

    8.0
    Fantastic
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights

    Lots of choices

    Very good breakfast

    Stayed in June 2024

  • Reviewed: 22 June 2024

    10
    .
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 6 nights

    The spa facilities on the lower ground could benefit from some maintenance

    A superb room of exceptional quality complemented by friendly staff

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night

    nothing to say here

    Amazing breakfast buffet with a variety of dishes, Indian as well as continental. Absolutely don't miss the bf if you stay here. Staff very nice, helpful and welcoming. They allowed me late checkout and use of the spa area until i left for the airport in the evening. Very grateful!

    Stayed in May 2024

  • Reviewed: 11 June 2024

    10
    NA
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    NA

    Value for Money .

    Stayed in May 2024

  • Reviewed: 7 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive Suite - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 2 nights
    • Submitted via mobile

    All good

    It was awesome stay

    Stayed in June 2024

  • Reviewed: 6 June 2024

    9.0
    Luxurious accommodation in the center of New Delhi
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to complain about really

    Enjoy a luxurious accommodation, right in the bustling heart of New Delhi. Beautiful interior and many options to have delicious food. We stayed for 3 nights, and our stay was delightful. The Spa was beautifully designed with many treatments. We also appreciated the central location, as many sights were only a short distance away. Security was high and we felt safe on the property which is also a nice thing!

    Stayed in June 2024

  • Reviewed: 4 June 2024

    10
    Exceptional property, with outstanding service
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights

    Exceptional property, with a heightened focus on details. Focused on delivering top notch service, everyone from the front desk to the cafe, swimming pool and restaurants delivered.

    Stayed in March 2024

  • Reviewed: 4 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and modern hotel, staff very attentive Amazing breakfast with Indian and western breakfasts including smoothie and juice bar. Staff gave good recommendations Organised transfer from airport Very centrally located

    Stayed in May 2024

  • Reviewed: 29 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel didnt have place to keep mine and daughter's shotgun coz cupboards were small to had to keep them in car.

    Was work and leisure, staff was very polite and helpful, kids had fun, pool was good too. Italian restaurant food was good specially lamb chops.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 7 nights
    • Submitted via mobile

    Very very very bad breakfast

    Clean hotel, good staff

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything from food to ambience

    Stayed in May 2024

  • Reviewed: 15 May 2024

    10
    An almost 11/10 experience
    • Business trip
    • Couple
    • Premier King Room
    • Stayed 1 night
    • Submitted via mobile

    Housekeeping service can be a little faster.

    The hotel is beautiful, the room and bathroom were big and clean, and the view out is spectacular. The room had all the necessary amenities, the minibar and in-room dining have a wide variety of options, and the food and tea are truly amazing. Special thanks to Nepram and Shubham at the front desk for the hassle-free experience.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Very comfortable. Will recommend this hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Omlette was not seasoned enough

    Breakfast was average but the Indian food was great

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    ☮️🕉️
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing Hotel for Transit travellers

    11468km Canada to India. Short stay amazing hotel. Kudos to Swati Verma memorable check-out ever. ❤️

    Stayed in May 2024

  • Reviewed: 27 April 2024

    7.0
    Not as good as the Taj Mahal
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Was a bit tired in comparison to the Taj Mahal

    Good location . Staff were helpful. The restaurants were amazing

    Stayed in March 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Coffee in the morning is only machine made and nothing special. Breakfast in general could be better, taste better, but still the breakfast is healthy and fresh.

    Polite staff and the compound area is very luxurious. You're able to feel like a noble person without wearing fancy clouds even though you're surrounded by marvelous interiors.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Executive Suite - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 5 nights
    • Submitted via mobile

    None

    Facilities and staff were superb

    Stayed in April 2024

  • Reviewed: 16 April 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    Wouldn't change anything, except price is on the high side.

    Choose the rooms with the exec lounge, it's great and with a great view. Rooms are nice, and bedding is excellent. Build in window couch is comfortable and a nice touch.

    Stayed in February 2024

  • Reviewed: 14 April 2024

    8.0
    Comfortable stay in an excellent location
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Quality of chair in room, the back legs keep hitting you while walking. Very cold reception staff- during check in and check out No welcome given at arrival Limited Indian dessert menu- only 2 items across all restaurants

    Very good service staff. Room service team and bellboys (Aditya) were very good. Hotel has an excellent central location.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Enjoy coming to stay. Luckily the standard are still high.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    7.0
    Expensive hotel but very comfortable and ideal for first time visitors to Delhi.
    • Leisure trip
    • Family with young children
    • Horizon Deluxe (Club Twin) - 10% discount on Food & Soft Beverages, Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 4 nights

    I felt that the hotel was very expensive in comparison to other options in the area but the hotel is nice and gives you a safe haven to get away from the chaos of Delhi. The bar and restaurant prices were far too high and the hotel is just a short walk away from some decent bars and restaurants that cost a fraction of the price. Also, it would have been better if we could have beer served to us when chilling pool side.

    Very nice hotel in New Delhi, good location just a short walk from the metro. Breakfast was excellent and the room was very comfortable. We loved the pool which was ideal to cool off after a busy day sight seeing.

    Stayed in March 2024

  • Reviewed: 5 April 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights

    Excellent in all departments

    Stayed in March 2024

  • Reviewed: 2 April 2024

    10
    For sure I would come back. Definitely good value for money
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    The pool could have been better: there are not many sunbeds, at least not enough and,in my opinion, the staff could be more caring about people who come and go, leaving their towels on the sunbeds without using them anymore

    Breakfast: excellent Room: excellent, cured in details. Bathroom: brand new, perfectly equipped, very modern The inside is elegant, the restaurants are elegant and with a rich menu There is a wonderful outdoor bar Reception desk: excellent staff I appreciated the offer of a room breakfast or a package breakfast because we had a very early departure, before the official breakfast opening time The location is very good

    Stayed in April 2024

Showing 1 – 25

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