Shower pressure at night (all was good in the morning).

The amazing service of the staff.

Stayed in September 2024

The location of the property would be the only drawback but other than that the property is definitely worth it.

Nice and polite staff. The amenities provided were really good. Would definitely stay here again.

Stayed in July 2024

Cannot think about anything

Room size. Had a separate lounge. Well stocked bar fridge. I have traveled many times to India, and this was the biggest surprise concerning cleanliness, luxury and comfort. The special touch re welcome drink and plate of fruit was well received. For first time travelers to India, it doesn’t come better than this at the price…. Although not far from the airport, The traveling to the hotel is however an introduction to the hectic traffic of India and everyday living.

Stayed in September 2024

I don't usually write long reviews but this place deserves some recognition. I am not sure why it is rated only 2 stars, I have no complaints. It is probably the best you will find at this price range. If you have an international flight, or even a long layover this would be your best bet as it is only 10-15 mins away.

We stayed here for one night and booked 2 rooms as we had a flight to catch the next day. Both rooms were exceptional and very clean. The staff were very friendly and answered any questions we had, they went above and beyond to cater to our needs. Location: Great location that is nearby to the international terminal (Terminal 2). They messaged me on Whatsapp a few days before our stay and arranged a driver for us, who had a modern and clean car and was free of charge! Room: We booked 2 rooms and both had enough space, they were modern and clean (definitely worth more than 2 stars) They had a desk a small dining table and plenty of sockets. It also had a stocked mini fridge, which they allowed us to have all of the drinks for free. They provided bottled water for us and more on request free of charge. They also had a smart TV in the room which had Netflix and Youtube installed. The bathroom is fully open, which is common in India, and water does get everywhere. However, unlike most hotels they do provide you with a squeegee to push all of the water to the drain, and it dries within a couple minutes. It is very clean and I had no issues. Breakfast/Food: Breakfast was included in our stay. It is located down the road from the hotel so you will need to walk outside. Options were okay but plenty of restaurants nearby if you want something else. You can also order from food delivery apps (Zomato, Swiggy). They also offer room service for lunch and dinner (not included in price), the food is very good especially for the price. Service: Great service from all staff, they are very friendly and always willing to help/answer questions. They also booked us a cab to the airport which was affordable.

Stayed in August 2024

The staff and their behaviour

The staff was very welcoming and helpful

Stayed in September 2024

Close to international airport and they were nice enough to pick me up from the airport as a complimentary service. Clean rooms and nice staff.

Stayed in August 2024

EVERYTHING, THE STAFFS WERE VERY HELPFUL. AND PLANNING TO STAY THERE NEXT TIME TOO.

Stayed in August 2024

Everything

Everything about this Hotel is excellent.

Stayed in August 2024

The location is not so nice for the approach road from both sides. You walk to the place for complimentary breakfast and walkway is very dirty without any pedestrian path.

Clean rooms, Very good service, well behaved and very co-operative staff from reception to service boys.

Stayed in July 2024

nothing

close to airport, good size bedrooms, comfortable bed,staff very friendly and helpful, food excellent, for Mumbai standard exceeded expectations, thanks for all staff.

Stayed in August 2024

The area where the hotel is located isn't attractive

Early check-in was available which was really a plus. Free pickup from the airport 👍👍 There is a mini fridge and a safe Room was clean. Free soft drinks. Nice staff.

Stayed in August 2024

All good

The staff are very sincere and friendly and polite

Stayed in August 2024

Nothing

I can’t describe with words the hospitality of the hotel staff. Rooms are clean, very close to the airport for a comfortable night-stay. I even could leave my luggage for the next day free of charge and I was offered complimentary tea and goodbye dinner. Thank you Mr. Nadeem, the staff and the head of the hotel for your kindness. Absolutely recommended in terms of facility (do not get scared by the surroundings, which indeed represent an initial shock for western standards).

Stayed in August 2024

Very friendly personnel. The driver that picked us up from the airport is also very polite, understanding (our flight was late by an hour). The staff was very helpful.

Stayed in August 2024

Nothing.

I needed a hotel for a long stopover and hesitated between this hotel and the airport hotel and I was really happy that I opted for this one. The room I had was exactly as the photo. It had everything I needed and was spotlessly clean. The service was exceptional. As a female solo traveler, I didn't really want to wonder out alone late but the hotel had a VERY EXTENSIVE menu available from a restaurant that guests could order from and they could deliver. The food was delicious and really good value . The service was just excellent. I have to say a special thanks to Mr N.Ahmed, who I think was the manager for being so kind and incredibly helpful when I needed help. He went over and beyond. The hotel is not too far from the airport. The high rating it has is justified and I would definitely use this hotel again if I come back to the city.

Stayed in August 2024

While the bathroom is nice and has all you need, I can’t wrap my head around, why wouldn’t they install a curtain or glass cover instead of giving you a mop to clean the floor, everything gets wet because there is no separation of the toilet and the shower. The breakfast was definitely disappointing, not just is 200meters out of the hotel, (and it’s not a nice walk), the variety was okish, but the scrambled eggs I couldn’t touch them, the tea instead of being black they add spices even though we asked for regular black tea. As mentioned for a night stay the airport is great, other than that if you want to go to the city down it means you will stay in traffic for at least 1h and the surroundings of the hotel are definitely not nice to walk around. Over priced considering the all package.

Definitely the room. It’s spacious, comfortable and clean and has everything you need to for a good night sleep. A plus that they add complementary to the room drinks and refreshments. If your aim is to have a sleepover next to the airport than this is definitely a great option considering you have a free pick up and the ride is only 10-15min.

Stayed in August 2024

everything was great

Clean tidy hotel. A family-run business. Against the backdrop of the neighbourhood in which it is located it shines. The service is excellent. I don't understand what people expect when they criticise this hotel. This is India, Mumbai and either someone understands this and realises where is coming, or she/he should just buy a 4 star hotel for 4 times the rate the Naaz hotel offers and that's it😁. For me the hotel is a revelation! I sincerely recommend it. They are located close to the airport. Pickup from airport is free of charge. In the room there is small fridge full of different non-alcoholic drinks free of charge. The restaurant where breakfast is served is 2 minutes walk away from hotel. It serves delicious food as well. Have been there twice for a dinner. Great experience. This restaurant has been in operation for almost 50 years. The service there is excellent.

Stayed in July 2024

Location

Hospitality

Stayed in July 2024

This is the best airport hotel I have ever stayed in. They really cared about their guests and were proud of their hotel. The room was well appointed and quiet and served as a good base for the night. Before nipping back to the airport.

Stayed in July 2024

Nothing, liked everything

The customer service is top tier

Stayed in July 2024

Only the neighbourhood was a bit dirty (The hotel itself was pretty neat and clean though). Also, would have been more convenient if breakfast was served inside hotel premises.

Great hotel at a reasonable price. Breakfast was a regular buffet, some 200 meters away from the hotel (walkable). Beds were comfortable and the room, including the washroom, was clean. Appreciate the free airport pickup. Staff was very welcoming and polite and we really enjoyed the hospitality. Special thanks to the manager, Mr Nadeem and the lady at the reception for ensuring that our stay was pleasant.

Stayed in July 2024

Best hotel manager

Stayed in July 2024

It's close to the airport but unfortunately the area itself is not so nice and clean 🙁:⁠-⁠(

Super clean and comfortable room. The room looks the same as on the pictures on booking.com. Free pick-up from the airport which takes about 15 minutes, depending on traffic. Welcome drink + complimentary drinks in the mini fridge. Friendly and helpful staff. This is a rare find in Mumbai.

Stayed in July 2024

The staff is amazing

Stayed in July 2024