Lulu International Shopping Mall, 682024 Cochin, India
#16 of 211 hotels in Cochin
Guests' ChoiceBased on 1159 hotel reviews
8.8Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
9.0
Staff
9.2
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 June 2024
John
United StatesMy food expectations were high but turned out not that high. Well, that's not a big deal for me at all. The peaceful atmosphere was stupendous
Customer service and care
Stayed in June 2024
Reviewed: 16 June 2024
Satish
IndiaNothing much
Location
Stayed in June 2024
Reviewed: 5 June 2024
Shamir
Saudi ArabiaThe TV in the room is disappointing. Its small unclear and needs to be HD
Everything
Stayed in June 2024
Reviewed: 2 June 2024
Lijin
BahrainThe breakfast spread was somewhat underwhelming. Some of the dishes were too spicy, even for a native like me, and the eggs were a bit too bland and watery for my liking (this might just be a personal preference). Additionally, the hotel's alcohol limitations should have been communicated more clearly upfront. This was quite surprising, especially for a hotel like Marriott
The staff was exceptionally friendly and helpful, always going above and beyond to meet our needs. When the front of house team learned it was my mother's birthday, they surprised us with a cake, which was a very sweet gesture. The rooms were extremely comfortable and exceeded all our expectations. A special mention goes to Mr. Joseph from the F&B team, who did an outstanding job assisting us during breakfast.
Stayed in May 2024
Reviewed: 29 May 2024
Roy
SingaporeManagerand staff gave a lot of attention
Stayed in May 2024
Reviewed: 28 May 2024
Mohamed
OmanSometime near by rooms have guests and noise come out because their room door is open
Location, staff, service and breakfast
Stayed in May 2024
Reviewed: 26 May 2024
Ahmed
MaldivesLimited options on dining outlets. And too crowded
Staff were very friendly and professional
Stayed in May 2024
Reviewed: 26 May 2024
B
United KingdomThe breakfast and lunch were okay but not exceptional . The lobby was always filled with outsiders , and I found it strange. Why so many people always roam around the lobby? More quality furniture for the lobby recommended.
Stayed in May 2024
Reviewed: 23 May 2024
Prakash
SingaporeNothing
The staffs.
Stayed in May 2024
Reviewed: 23 May 2024
Prakash
SingaporeNothing.
The staff were super efficient.
Stayed in May 2024
Reviewed: 21 May 2024
Preeti
United StatesGreat service - want to call out Mahabir (Sous Chef), Fiveboy (server), Rose ( reception staff) Anwar (security guard) and many others who made our stay memorable.
Stayed in May 2024
Reviewed: 19 May 2024
Yousuf
OmanNothing at all.
One of the most wonderful hotels in Kochi. Very respectful and ethical staff. Cleanliness, Quiet, Sophisticated and a very beautiful location. I really thanks and appreciate the wonderful managment and all staff who keeps the guests happy for everything . I highly recommend it.
Stayed in May 2024
Reviewed: 18 May 2024
Shabeer
United Arab EmiratesGud
Stayed in May 2024
Reviewed: 17 May 2024
Mohamed
MaldivesDining was very good but slightly on the higher side.
Provided a complimentary pre-dawn breakfast for Muslims, who were fasting, which was very convenient. Close to shopping and restaurants. Provided complementary transport to and from Lulu Mall.
Stayed in April 2024
Reviewed: 2 May 2024
Stephen
United KingdomDesk undermanager was great, he helped us so much. Bed was very comfortable. Nothing was a problem.
Stayed in May 2024
Reviewed: 2 May 2024
Edwin
Indiahelpful staff, clean and comfortable room. breakfast was good.
Stayed in April 2024
Reviewed: 30 April 2024
Monteiro
IndiaMore privacy in the washroom so 2 individuals can use toilet and shower at the same time. Some items during our breakfast and lunch were not so tasty.
The staff were very helpful and courteous. The buggy system to Lulu Mall was excellent as it would be very uncomfortable due to the intense heat. The room was spacious and clean. Breakfast had a collection of Western and Indian cuisine.
Stayed in April 2024
Reviewed: 22 April 2024
Matthew
United KingdomNo negatives.
Staff were very helpful in getting me an early check in that was much appreciated. All staff were great at all times. Delicious food and excellent service. Room was very clean and comfortable.
Stayed in April 2024
Reviewed: 20 April 2024
Thara
United KingdomI have faced some issues with the room I first received. Front Desk Manager Mr Nidhin dealt the situation very professionally after proper analyzation. And made our stay comfortable. It is very much appreciable the way he dealt with the situation. Hospitality from the staff is really admirable. A better space to spend with family. Suitable for kids & shopping. Mr Hanin was really helpful for arranging my transport on time. Thanks to all the staff who were all very friendly including the taxi person. Definitely a safe place to spend time away from home when you’re in Kochi.
Stayed in April 2024
Reviewed: 12 April 2024
Saji
United Arab EmiratesI didn't come across anything,
Breakfast - excellent spread. meets with everybody's requirements, Dinner at the Kerala restaurant : Excellent food and very courteous staff and beyond expectation. We hope to spend more time at the hotel during our next trip.
Stayed in April 2024
Reviewed: 5 April 2024
Rossana
United StatesSpacious and luxurious.
Stayed in April 2024
Reviewed: 30 March 2024
Logendran
South AfricaI loved everything about this hotel, excellent location in Cochin, next door to the lovely Lulu Mall, hotel provided free buggy services to and from lulu mall. Hats off to the amazing chef Suresh Ganesh, we had told him about a pastry native to our home South Africa, the next morning it was prepared and brought to us at breakfast. Such wonderful service and kindnes! The hotel staff were always willing to go the extra mile. Highly recommend this wonderful hotel.
Stayed in March 2024
Reviewed: 21 March 2024
Oleg133
EstoniaService is more better than in others in India.
Stayed in February 2024
Reviewed: 17 March 2024
Saud
MaldivesStaffs and their supports to my family
Amazing and beautiful
Stayed in March 2024
Wernigerode, Germany
Dumas, USA
Kingstown, St Vincent & Grenadines
Hangzhou, China
Bentota, Sri Lanka
Dompierre-les-Ormes, France
Varkala, India
Myrtle Beach, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content