Santhi Nagar Pandit Kruppan Road,Thevara, Ernakulam, 682013 Cochin, India
#187 of 213 hotels in Cochin
Guests' ChoiceBased on 126 hotel reviews
5.9Cleanliness
6.6
Comfort
6.4
Location
7.3
Facilities
6.0
Staff
7.2
Value for money
6.0
Free WiFi
5.7
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End of dialog contentReviewed: 22 May 2024
Austine
IndiaRoom was small and outdated. Quality of the room for the price given can never justified..
Breakfast was good.
Stayed in May 2024
Reviewed: 17 May 2024
Nabila
BangladeshThe service is a bit slower...but still ok. Language barrier mostly
The ambience
Stayed in May 2024
Reviewed: 14 May 2024
C
IndiaLimited food menu, both in In-room Dining and in the restaurant.
Stayed in May 2024
Reviewed: 29 April 2023
Sureh
IndiaDinner varieties and breakfast variety.
We had a smooth checkin at 10pm. Even though our tariff included dinner, it wasn't a buffet but an ala- carte' . The food was OK as there were not much varieties. But we had a very comfortable sleep that night. Morning breakfast was Buffet and was OK. Overall rating is better than Fair.
Stayed in April 2023
Reviewed: 22 September 2022
Nilanga
Sri Lankalinen,bed sheets etc, need to be cleaned properly. bathroom is tiny
architecture of the glass panels at the entrance
Stayed in September 2022
Reviewed: 22 August 2022
Varghese
United Arab EmiratesHotel under renovation and external cleaning work going on outside. Corridor carpets are very dirty and spoils all mood while entering the room Found cockroaches in wash room & Cupboard
View from the hotel. Backwater view is excellent Front desk staff were very good and customer friendly
Stayed in August 2022
Reviewed: 20 August 2022
Shibna
Indiarestaurant
bathroom
Stayed in August 2022
Reviewed: 14 August 2022
Summiya
IndiaThey did not provide the toiletries, we stayed for 3 days and hand to remind them to clean the room . For every basic need like even for water had to give a reminder.
Stayed in August 2022
Reviewed: 11 July 2022
Nashims
QatarFound a pest in room, mat in bathroon was not clean
Location was nice, view was good
Stayed in July 2022
Reviewed: 4 June 2022
Madhu
IndiaRoom is small. Overpriced. No premium items in room.
I liked the location. Rooms are small and hotel is over priced. Staff however is great. Mediocre hotel portrayed as a luxury hotel just by external look. Don’t fall pray. Plenty of good hotels are available at this price. Go if you don’t have any other option at all.
Stayed in June 2022
Reviewed: 29 December 2021
Ummer
United Arab EmiratesOnly one bath towel, one coffee cup and one bottle of water provided. The room they provided was meant for solo guest. We were two but adjusted with the facilities.
Stayed in December 2021
Reviewed: 27 December 2021
Harish
Indianeeds maintenance
location
Stayed in December 2021
Reviewed: 12 December 2021
Sanjay
United Arab EmiratesFood prepration id not good
Stayed in December 2021
Reviewed: 19 November 2021
Ashwin
IndiaCar parking should be better managed/ streamlined, Television in room are small size
Restaurant serves tasty food still scope of improvement
Stayed in November 2021
Reviewed: 13 November 2021
A
IndiaBuffet menu contain less non veg items
Stayed in November 2021
Reviewed: 30 June 2024
Saji
IndiaBathroom accessories can be improved
Breakfast, Pillows were really nice
Stayed in June 2024
Reviewed: 23 June 2024
Avibhatt
IndiaThe amount mentioned during booking on bookings.com is different and what hotel has charged me is different.. They charged me 1000rs extra ...i dont know why..
Good reception Polite staff Comfy rooms Clean washrooms
Stayed in May 2024
Reviewed: 18 June 2024
Benjith
IndiaHeadrest for bed can be provided. Drinking water bottles can be two instead of one. Pillows can be better.
Good.
Stayed in June 2024
Reviewed: 15 October 2023
Nithin
Indiaextremely dirty and even saw a rat in the lift lobby
Stayed in October 2023
Reviewed: 18 June 2023
Ronny
IndiaI recently had the unfortunate experience of staying at Lemon Tree by Keys Hotel in Kochi, and I must say that it was far from what I expected. The check-in process turned out to be an absolute nightmare, leaving a sour taste in my mouth right from the start. I had made my booking through a well-known platform, Booking.com, well in advance to ensure a smooth and hassle-free check-in. However, upon arriving at the hotel and presenting my booking confirmation, I was met with an unexpected and unwelcome surprise. The hotel staff adamantly refused to acknowledge my confirmed booking, claiming that it did not exist in their system. To my disbelief, they insisted that I pay an additional rate to secure a booking through the hotel directly, effectively asking me to cancel my existing booking made through Booking.com. This blatant attempt to manipulate the situation by charging me more for a booking I had already made was highly unprofessional and unacceptable. The hotel staff's lack of empathy and unwillingness to address the issue was truly disappointing. Instead of taking responsibility for their mistake or attempting to resolve the situation in a fair and reasonable manner, they tried to take advantage of my predicament. Furthermore, the level of customer service I encountered during this ordeal was abysmal. The staff members displayed a dismissive attitude, showing no willingness to understand or rectify the situation. Their behavior left me feeling frustrated and disrespected as a guest. Aside from the check-in fiasco, I found the overall quality of the hotel to be below par. The room I was eventually allocated was average in terms of cleanliness and maintenance. The amenities provided were nothing to write home about, and the ambiance lacked the warmth and charm that one would expect from a reputed hotel chain. Considering my experience, I cannot recommend Lemon Tree by Keys Hotel in Kochi.
Didn't like both booking.com and the hotel
Stayed in May 2023
Reviewed: 12 June 2023
Fathima
IndiaRoom size
Worth money, Nice stay
Stayed in June 2023
Reviewed: 15 May 2023
Dr
IndiaIt's an absolutely basic hotel Very very basic
No comments
Stayed in May 2023
Reviewed: 15 May 2023
Qutobuddin
IndiaRoom was not looked like a hotel room. basic amenities like a guest house. Checking and check out took us more than 1 hour. new staffts. Hotel is over priced. Not worth for Rs 2000 per night
Breakfast was worst. Very little quantity available. No refilling. live counter not available. taste less food
Stayed in May 2023
Reviewed: 19 March 2023
Kunjimoideen
Indiavery poor front office service. badly maintained property
didn’t like anything. pathetic
Stayed in March 2023
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