This hotel was recently taken over by the Raas hotel chain and is being brought up to snuff. All the previous reviews were from the old owner. We had an excellent stay. While it's not the Raas, it's an excellent hotel for a great value. Super clean, well located in the city and the staff is super helpful and friendly. What's not to like?

Stayed in April 2024

Basic amenities could have been better (dental kit, comforter, cold water and curtains/blinds).

Location and staff.

Stayed in October 2023

It was under refurbishment so we couldn’t see the whole thing

The manager was quite sympathetic . The front view is wonderful

Stayed in August 2023

The bathroom needs renovations, it’s right by the pool, so I was woken up by kids at 06:30

Lovely room, good standard hotel, close to steps to the fort, nice breakfast, friendly staff

Stayed in June 2023

The property is very old. The bathrooms aren’t clean :( very stinky.

The Property is right next to step well. very beautiful.

Stayed in December 2022

It was a little noisy at points - but well worth it for the central location!

Really great location and fantastic breakfast. Staff were lovely and very helpful.

Stayed in January 2023

The rooms were very small. The bathrooms were not cleaned properly. There is no room service and for the price no amenities like tea coffee in the room. Could have been much better. The staff though was very courteous & helpful.

Stayed in December 2022

While we understand that the hotel is a refurbished period haveli, there was not much scope for fresh air in the room as the old bay windows were sealed. Of course, the room had an air-conditioning unit ;a necessity in these parts of India for almost 9 months in a year and a fan. The air-conditioning until did not work properly and the room felt very stuffy. I request the hotel to look into ways of making the rooms bit airy without altering the facade of the old building front.

The location is great. One has to get used to traveling in the small, narrow lanes of the old city. But, it has its own quaint charm. The hotel is housed in a refurbished 200 year old building overlooking a traditional stepwell , a charming archaeological remnant of 1700's. The rooms are quite comfortable. The property has a rooftop restaurant which we did not get a chance to sample during our short stay. They serve a great, sumptuous and tasty breakfast in the Stepwell cafe which is filled with many memorabilia photographs in a tastefully decorated dining area. The gentleman who served us breakfast was a very engaging and knowledgeable person. He told us about the history of Jodhpur and about the stepwell. His hospitality skills were excellent. The manager of Stepwell House Haveli, Mr Aijaj Khan is a very helpful , pleasant and professional front office manager who went out of his way to make our stay comfortable. All in all, a great overnight stay. I would advise guests to be bold enough to walk along the narrow lanes and markets finding their way carefully in the unending flow of autos and scooters. I am positive they will not only find great shopping at affordable prices but will also be able to see many old havelis and period buildings in addition to the Fort and the clock tower.

Stayed in December 2022

Map shows incorrect point but staff leads kindly in advance

Nice staff & step well viewing from the cafe while a breakfast

Stayed in October 2022

Cleanliness was less than expected. Website photo shows lighted stepwell.actually it was not.

Near stepwell

Stayed in July 2022

Location is amazing, Breakfast is amazing, Would like to specially mention the manager,Ajaz who is an execeptional professional, Always happy to help you with all kind of queries! Had it not been him, I dont think I would have enjoyed the Jodhpur trip.

Stayed in February 2022

A little noisy from the outside but things quieted down around 11 PM.

Wonderful location right in the middle of old Jodhpur. Great breakfast and friendly staff.

Stayed in January 2022

the bathrooms

location and food and cafe

Stayed in December 2021

This review has been hidden because it doesn't meet our guidelines.

maintenance

the view, location

Stayed in December 2021

washrooms could be better

cafes and breakfast.staff behaviour

Stayed in December 2021

Location and food

Stayed in November 2021

flush not working, geyser not working

location, toorji ka jhalra, cafes, breakfast excellent

Stayed in November 2021

no lifts, no wifi, very tiny roads around the hotel you don’t have any options other then auto to roam around, auto fares are exorbitant

rooms were spacious, right in the Center of the city, had a good rooftop restaurant, good breakfast very supportive and welcoming staff.

Stayed in November 2021

It was my first trip to Jodhpur and Stepwell House did not inform us that more than 60% of the property was under construction (It should have been shared by them, either on the profile or over an email with us. Which meant that we not only lived on the highest floor (which was yet to be repaired), with no access to a lift and steep steps. But we had to walk through mounds of dust, sawdust and floor sheets, workmen before we even reached upstairs. There were no cupboards, tables or chairs in the room. No hangers, no pegs. Which made it difficult for two people to arrange their luggage and clothes. The bathroom had a peculiar smell from the drain and moreover the water wouldn't drain out easily. There were small insects in the room, even though they said they had cleaned it. I had planned my trip right from day 1 with city walks, heritage visits, workshops etc. So it was too late to cancel and move out. Besides they take the amount upfront 2 days before we checkin. They also need to inform people about the accessibility bit, the fact that a taxi cannot reach that doorstep at all times due to narrow lanes. Just a heads-up would have been greatly appreciated.

The location was good. And the staff tried to accommodating and helpful. But on the whole they did not inform us of on-going work at their property. Slashing the prices online or upgrading rooms is not a solution to that. Moreover we were told that the work had to be taken up suddenly. The sheer scale at which repair was going on, it obviously was a planned refurbishment project. Which btw, they really need.

Stayed in August 2023

good location and tastyfood nice staff

Stayed in April 2023

Only one staff member Aizaaj khan was helping as much as he can but the guy at rooftop restaurant, Pratap Singh and his associates are so rude and unprofessional. First they said, we can bring our own booze but have to pay 1000/- to them, when we agreed, they said, its not allowed. After a quite bad experience and long calls, we decided to have the booze and food there only. But worst food ever we could imagine in Jodhpur. We then ordered online from Zomato at late night. Also, first day we tried to check-in early but there was no room available so they suggested to have a paid breakfast. We quite liked the food and paid for it. Next morning the complimentary breakfast was worst. We couldn’t eat anything due to bad taste. Then we realized the day before food was from RAAS restaurant which is at the same property and hence the taste was good. They didn’t offer anything for that disappointing breakfast. I have never seen restaurants serve freshly quizzed orange juice into fully filled iced glass. It was such a watery juice.

Property is fine at the heart of the city but traveler buses or big cars can’t reach there. so you need to come down a kilometer away from the property close to clock tower and take auto rickshaw. It also doesn’t have irons, and staff is not very friendly. there is one guy who is quite helping but the guy at rooftop restaurant was worst.

Stayed in March 2023

The washrooms were totally dirty and shabby the jet was not working,beds were stinking and the room was unclean. Was totally disappointed with the stay.

The location is spot on!! The local shopping market is at walking distance. Don't miss Kadai milk and some local chats. Hotel serves breakfast in there restaurant which has amazing Stepwell facing view.( That was the only Highlight of my stay)

Stayed in December 2022

The check in was tedious and difficult (the receptionist didn’t speak English and could not find out booking). The step well is noisy at night with people loitering, loud music. The bathroom was horrible! Food options were limited at the Step well cafe, drinks menu was limited too. We are at Ras which was great. breakfast was ok but very slow service.

Good location but very dated and basic inside.

Stayed in November 2022