The confusion created by the front desk, telling me breakfast was not included in my package, whereas, it turned out that it was.

Respectable place to stay and not too highly priced.

Stayed in June 2024

A/c off some time

Good location and good stuff

Stayed in May 2024

The parking is little narrow and if anyone parked their car without thinking about others can destroy your day as it is very hard to take out your car from the parking space.

The location is in a very good place closed to the metro station. Also they have amazing parking facility.

Stayed in May 2024

The electric sockets were not available near the headboard. Some bathroom fixtures were loose. The food was leaning more towards non vegetarian food.

The location was good. The beds were to our liking. Courteous staff, ready to help.

Stayed in April 2024

Nothing specific.

Grand hotel is a four-star hotel situated in the MG road in Ernakulam (Kerala). The location of the hotel is so superb that all important places like Ernakulam junction railway station, shopping malls, leading jewelries, theatre eateries (small & big) metro rail facilities etc are within easily reachable distances. It has a huge complex with ample parking facilities. It also houses a great restaurant on the ground floor serving tasty food. The hotel has range of rooms to suit every one’s need. I had the privilege of staying in this hotel with my spouse recently for four nights (between 19th & 23rd April 24). On entering the lobby, I found a neat large and convenient waiting area. The receptionists were very pleasant and helpful. The room given to me (102) was very spacious with a dining table set apart from a visitor’s sitting arrangement. The room was very neat and clean with good lighting and AC effect. The toilets were very comfortable, neat & clean. The bath area was very convenient with non-slippery tiles for safety. The room was provided with tea/coffee making arrangements. Our room had a very good view of MG road. The toiletries, drinking water etc were supplied adequately. The rooms also had ironing facility and safe vault facility. The room had ample lights. The house keeping & room service personnel were very prompt in their daily service. The restaurant personnel were also very helpful. The food served (both in restaurant & in room service) were of good quality. Though the hotel was commenced in 1963 it is still in very good condition due excellent maintenance. The hotel atmosphere itself is very pleasant. Overall, we were very happy to have stayed here. We had a feeling of staying at home. Our choice was right. We definitely recommend this hotel for a safe, hassle-free family stay. Good teamwork by the hotel personnel.

Stayed in April 2024

Food cost was very high

Stayed in April 2024

Central located, clean, good food

Stayed in March 2024

Breakfast should have been included in the price.

The room was large,clean,with writing desk, four chairs and with comfortable King size bed. The bathroom was nice and spacious and clean.

Stayed in April 2024

The decor and room furniture need a facelift or a complete renewal.

Brilliant staff, Central location, Clean rooms and Executive double room in which we stayed had ample space. More or less everything was working unlike some other hotels we stayed in Kerala. The front desk personal Manu and the Manager Faizal were very helpful.

Stayed in April 2024

It’s dated

An affordable all-class hotel

Stayed in March 2024

Breakfast could be better !

It lives upto its brand ! Good, clean and fast !

Stayed in March 2024

Nothing specific

The location and friendly staff

Stayed in March 2024

Little outdated decor,the property needs complete makeover.

Central location and very helpful staff. Nice bar and restaurant food is supposed to be good but due to lack of vegetarian food choices we didn't use the restaurant.

Stayed in March 2024

The Room is so nice. It is a colonial type and very spacious. Exceeded my expectations.

Stayed in March 2024

Nice roomy place. However it's an old hotel so definitely time for a good refresh and overhaul. Restaurant is exceptional but pricey and location great

Stayed in March 2024

No breakfast menu -- buffet only.

Very friendly and helpful staff took very good care of me when I was quite sick.

Stayed in March 2024

The room size was inadequate and of an odd shape

Food, and location were excellent.

Stayed in February 2024

Room is Little expensive and the food is on the expensive side

Good location, ample parking, good breakfast. The restaurant food is great

Stayed in January 2024

Every thing fine

V good

Stayed in October 2023

The breakfast was boring and vegetarian option was disappointing

The location, reception and behaviour of staff members were all very good

Stayed in December 2023

though we had asked for parking, when we came back in the evening around 8pm, we were told to park in a place which was quite far from the reception. i think for residents there should be reserved parking near recepition. more so, because we had requested for parking in our booking. as we are both senior citizens, this far parking was inconvenient to us.

location is superb. very close to all areas. parking was suffient and we got to part our car well. staff is good. sea food in the restaurant is very nice. we had our dinner there.

Stayed in December 2023

N/A

Very good location

Stayed in December 2023

A revamp of carpets will help

Food

Stayed in November 2023

Location

Stayed in November 2023