3 Emek Refa'im Street, Jerusalem, 9310402, Israel
#22 of 123 hotels in Jerusalem
Guests' ChoiceBased on 550 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
8.9
Staff
8.9
Value for money
8.0
Free WiFi
9.0
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End of dialog contentReviewed: 23 June 2024
Guy
IsraelA bit far from main sites
Nicely decorated, spacious room, great breakfast and team. Allowed us to stay in the pool after check out.
Stayed in May 2024
Reviewed: 20 June 2024
Malka
Israeleverything was amazing from the food to the staff .
Stayed in June 2024
Reviewed: 17 June 2024
Erica
United StatesBreakfast was unbelievable. In a country that is known for its exceptional breakfast, The Orient was above and beyond. Location is fantastic in the German colony, which is quieter and more green than many other neighborhoods but also very close to the old city. Took us about 15 minutes walk. Staff was all very helpful and obviously a well run establishment. The pool and pool bar are fabulous as well.
Stayed in June 2024
Reviewed: 30 May 2024
Devorah
South AfricaRoom didn't smell good Reception service very slow
Great hotel with great facilities.
Stayed in May 2024
Reviewed: 28 May 2024
Rebecca
AustraliaEverything was perfection. Highly recommend and can’t wait to stay again!
Stayed in May 2024
Reviewed: 23 May 2024
Zipporah
United StatesNothing
Everything
Stayed in May 2024
Reviewed: 16 May 2024
Daniil
Israelsome of the staff didn’t seem to be very welcoming but no issues or quarrels occurred and everyone was still very professional, so it’s not a complaint just a notice, a little bit more warmness and personal touch would have made the already fantastic experience even more delightful. overall, everything was perfect
magnificent location, outstanding breakfast, exemplary cleanliness, great design and facilities. seriously, the hight level of the hotel is felt everywhere
Stayed in May 2024
Reviewed: 6 May 2024
Adam
United KingdomOverall excellent stay. Staff particularly a very identifiable highlight.
Stayed in May 2024
Reviewed: 27 April 2024
Offir
Israeli did not like the fact that i booked a room called Templer , did not know it was out side of the main hotel building and had to upgrade on my expense . i did not like that you charge 620 SK per diner in order to add dinner , it's an outrageous price .
Stayed in April 2024
Reviewed: 7 April 2024
Barak
IsraelService is a bit awkward at times. For example. A guest services rep told us we have to physically walk down to reception in order to ask for a VC late checkout
Amazing location, comfortable rooms. Attentive service
Stayed in April 2024
Reviewed: 21 March 2024
Debbie
IsraelIt was an amazing hotel in a beautiful part of Jerusalem a marvelous blend of history ,modern and older architecture design and classic beauty!
Stayed in March 2024
Reviewed: 15 March 2024
Naomi
United StatesDelicious, abundant breakfast with made to order omelets brought to the table. After we checked out and were waiting in the lobby for our ride to the airport, a kind staff person brought us glasses of water, which was much appreciated.
Stayed in March 2024
Reviewed: 13 March 2024
Leibler
IsraelMy wife had problems clearing the bath water. No morning papers
Breakfast Outstanding selection & service
Stayed in March 2024
Reviewed: 25 February 2024
Wayne
United StatesNice family suite and great breakfast
Stayed in February 2024
Reviewed: 15 February 2024
Benjamin
United StatesLoved everything. Service, location, amenities. Great place to stay with a most accommodating staff. The hotel hospitality to those displaced from their homes by Hamas' terror was so heart warming.
Could not be more perfect
Stayed in February 2024
Reviewed: 1 February 2024
Tzvi
United StatesI usually would not give a hotel a 10 out of 10, unless it truly was a seven star hotel. But here since their service, the cleanliness and their breakfast was very solid, I chose to give it a 10 out of 10. The reason being is because they were hosting over 300 people from the south. And yet they managed to keep up their standards the entire time which, in my opinion is extra ordinary, and they deserve a 10 for that. Not to mention when I checked into the hotel, they were extremely accommodating and willing to work with me. They told me if I was not satisfied with anything due to the fact that they were hosting 300 people from the south. That they would compensate me.
Stayed in February 2024
Reviewed: 10 October 2023
Zipporah
United StatesNothing
Everything
Stayed in October 2023
Reviewed: 30 September 2023
E
Canadanothing
everything
Stayed in September 2023
Reviewed: 8 September 2023
Or
IsraelCould be a bit more maintained
Service, breakfast, pool
Stayed in September 2023
Reviewed: 1 September 2023
Ronny
IsraelNothing
Both swimming pool on the roof and indoor pool are excellent along with the Playzone. The family room is big and spacious.
Stayed in August 2023
Reviewed: 30 August 2023
Sabrina
IsraelThe spa. No privacy at all, no relaxing room. Everyone had to wait at the front desk waring ropes, and it's totally ruined my experience. I expected more because it's wasn't cheap.
The staff is very professional and helpful, especially Mr. Tarek the receptionist. The location is perfect, the hotel is very clean and beautiful.
Stayed in August 2023
Reviewed: 29 August 2023
Greenfield
United KingdomFrom Check in to Check out the staff in all areas of the hotel were attentive and always seemed to be around. The breakfast choice and quality was excellent.
Stayed in August 2023
Reviewed: 24 August 2023
Ronald
United KingdomBright light and lovely room
Lovely to have a welcome drink by reception. Really helpful staff
Stayed in August 2023
Reviewed: 19 August 2023
Yuval
IsraelRooftop pool was always over crowded with not enough space for everyone at the lounge chairs, parking is very expensive, overall not good value for money
Breakfast was good, indoor pool and spa are great, nice rooftop
Stayed in August 2023
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