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Reviews of Wyndham Casablanca Jakarta 5 stars

Jalan Casablanca Kav 18, 12870 Jakarta, Indonesia

#66 of 537 hotels in Jakarta

Guests' Choice

Review score

Based on 685 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.2

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 14 June 2024

    8.0
    Value for money 5-star hotel.
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The fact that it’s within vicinity to a large cemetery. Our room even had a clear view of the said cemetery.

    The facilities are top notch, and there’s a decent mall (KoKas) within walking distance to the hotel.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Good value. Good location. Good hotel. Just look out for the termites in some rooms.
    • Business trip
    • Solo traveller
    • Grand Deluxe Room
    • Stayed 6 nights

    There are termites (little ants, see photos) in the room. I didn't consume any food or drink in the room, except water, but termites (little ants) were all over the desk. My photos show just one or two but it's actually a lot more than what you see in the photos. I'm sure the hotel staff would have switched the room for me but I was too busy and too tired to ask. If you stay in this hotel, make sure you check for any termites. If you find any, ask the staff to change your room. If no termites or bugs, I would come back to stay.

    The location is good. It sits next to a large mall, Koca, you can easily walk to the mall and enjoy the food court, shops, and more. The value of the hotel is good.

    Stayed in May 2024

  • Reviewed: 9 June 2024

    7.0
    Value for money
    • Leisure trip
    • Couple
    • Grand Deluxe Room King, Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Far from airport. Expensive breakfast. High bath tub with slippery floor. Very low toilet cubicle.

    Near a major mall with lots of good brands and food. I also like the elegance of the hotel and the big room. Friendly staff overall

    Stayed in June 2024

  • Reviewed: 31 May 2024

    9.0
    Too short
    • Business trip
    • Group
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Rooms a little tired looking

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Wonderful view and a comfy sleep
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Room King, Smoking
    • Stayed 5 nights

    The rooms are a little outdated and the TV was old and didn't work, they need some renovations.

    The view was amazing and everything I needed was there. Kota Casablanca Mall was a walking distance from the hotel which had everything. It wasn't hard to find for any of the taxi or delivery drivers. The fitness center was well-equipped.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Expensive beers ! More so than any other hotel.we have stayed in Jakarta. Staff service not 5 star

    Good location ,cold aircon, nice room

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good hotel close to shopping centre and attractions
    • Leisure trip
    • Family with young children
    • Grand Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was a good size , clean , good size bathroom , and comfy beds . Facilities ie ,gym and pool . We had breakfast included,it was a good selection of food . I found the staff here very friendly and helpful. The hotel was a 3 min walk to huge shopping centre.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Room King, Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast needs improvement as there wasn’t enough international choice included.

    The location was excellent nearby shopping mall in walking distance. Very Friendly and helpful staff

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Grand Deluxe Room King, Smoking
    • Stayed 1 night

    the food that offered from service room (restaurant), limited choices for food

    the room is large and comfortable

    Stayed in March 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    We had 2 trouble with the shower. The first with the broken drain and second with the broken shower. And the drying machine in the apartment took long time to dry

    The food are awsome with lots of choices for breakfast,, the location near the mall, the facilities and hospitality

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    all id great and wonderful and comfortable. The staff is so friendly ❤️
    • Family with young children
    • Grand Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    so far, none.

    the cleanliness, the view and their design is unique. As of that, i took some pics here. The food is also delicious.

    Stayed in April 2024

  • Reviewed: 21 March 2024

    9.0
    Great place to stay in Jakarta
    • Leisure trip
    • Couple
    • Grand Deluxe Room King, Smoking
    • Stayed 11 nights

    The only complaint I have is the Wifi was not very good. The internet speeds were very slow and the signal dropped constantly. I tried to get some work done while I was there but it was impossible since my connection kept dropping and even when it stayed connected, the speeds were too slow to get anything done.

    Overall I really enjoyed my stay and would book again with confidence when I visit Jakarta. The breakfast was great and all of the staff were very friendly and helpful. The pool was amazing and it was very close to a shopping mall with many options for food.

    Stayed in February 2024

  • Reviewed: 17 March 2024

    8.0
    A very nice hotel with lovely and helpful staff
    • Leisure trip
    • Couple
    • Executive Business King Room - Non-Smoking
    • Stayed 2 nights

    We were disappointed that the Executive Lounge was closed for renovation Therefore as stated on their website there was no drinks and snacks served all day, but they did have a 3 hour evening for executive level members to go to the bar order drinks and snacks during this time. This was fine but usually you are able to go and see what is on offer and select your own in this case staff brought out a few bits and then you could reorder the same again!

    We had a business Executive Room The room and bathroom were very large and very clean The Pool was lovely and relaxing On the days we were at the hotel the restaurant for breakfast was very busy and chaotic, the lovely lady hosting was very apologetic We decided to come back later and offered us takeaway coffees On our return still busy but managed to get a table The food selection was enormous but as it was so busy some food items were not available but saying that if you asked the waiters they were able to assist with your request.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    great
    • Business trip
    • Solo traveller
    • Grand Deluxe Room King, Smoking
    • Stayed 1 night
    • Submitted via mobile

    bathroom smell unpleasant

    very cozy and big room

    Stayed in December 2023

  • Reviewed: 10 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Room King, Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water heater

    Near Kokas

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Only good things to say!
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    -

    Nice staff, very clean rooms, nice location

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Twin Room Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Quick check in and the staff so helpful, really understand what i need on that day i checked in. All staff so nice and always give their hand...they even allow me to check in early ( Base on the room availability ). Wyndham Casablanca Jakarta always in my hearth.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    We'll be back!
    • Leisure trip
    • Couple
    • Grand Deluxe Room
    • Stayed 1 night

    N/A

    First time staying in this Hotel, we really liked it. The room was big and nice.... and the Hotel location is great, walking distance from the Mall. The staff were all friendly, both the fitness center and swimming pool are big and clean and the Breakfast was fabulous!! A solid 9 for this one!

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Lovely old hotel, the Wyndham Casablanca staff are all wonderful.
    • Leisure trip
    • Solo traveller
    • Grand Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    A fair bit of outside noise enters the room I arrived 6:00am from Australia and should have been given an option for early check in for extra charge. I had to wait in the lobby for many hours for a room to become available.

    Staff, location

    Stayed in February 2024

  • Reviewed: 14 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Business King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Little variety in breakfast

    The bestof hotel near to caza mall Almost 300 meter.

    Stayed in January 2024

  • Reviewed: 5 February 2024

    9.0
    Despite the downside, I’ll come back to stay due to the staff and location
    • Leisure trip
    • Family with young children
    • Grand Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    The gym was not as I expected, no leg press, not functioning sauna. The TV in the room is so outdated. No streaming services or mirroring capabilities

    Strategic location, clean, tidy, adequate parking, nice pool view, very helpful and friendly staff.

    Stayed in January 2024

  • Reviewed: 3 February 2024

    9.0
    Awesome Staycation, with minor issue ..
    • Leisure trip
    • Family with young children
    • Grand Deluxe Room
    • Stayed 2 nights

    the shower facilities fell short of expectations. the switching mechanism between hot and cold water did not function properly, requiring unnecessary effort to achieve a comfortable water temperature. This inconvenience, although seemingly minor, impacted the overall satisfaction with my room, as a seamless and comfortable bathing experience is fundamental to guest comfort..

    My staycation at Wyndham Casablanca Jakarta was nothing short of exceptional. From the delectable breakfast to the top-notch sports facilities and the unbeatable location, this hotel truly caters to every aspect of a memorable staycation

    Stayed in November 2023

  • Reviewed: 23 January 2024

    8.0
    Loved it here, but.......
    • Leisure trip
    • Solo traveller
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Sadly, the plug in my shower did not open, but solved that using a fork. Initially, the hot water in the bathroom basin came out brown, but just didn't use it after that. In my travels over the years, this was not the worst thing I had seen.

    Location was exactly where I needed to be, the staff are wonderful to deal with, from check in staff to housekeeping, all staff were friendly and courteous. Room was spacious,but a little dated, maybe an update is needed.

    Stayed in January 2024

  • Reviewed: 12 January 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Grand Deluxe Room King, Smoking
    • Stayed 1 night
    • Submitted via mobile

    The reservation with pool view, but they give me with graveyard ( cemetery) view

    The location

    Stayed in January 2024

Showing 1 – 25

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