Jalan Pantai Kuta Br. Pande Mas Badung , 80361 Kuta, Indonesia
#83 of 191 hotels in Kuta
Guests' ChoiceBased on 743 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.8
Facilities
8.1
Staff
8.9
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 27 June 2024
Renu
TanzaniaNot much choice for vegetarians which is a downside. Otherwise a good place to stay. The entrance lobby had a peculiar smell always of some fumigation treatment.
Very comfortable and a good location. Staff were really friendly and open to suggestions.
Stayed in June 2024
Reviewed: 27 June 2024
Jaya
IndiaMy room faced a grey terrace full of crap
It was located across the beach
Stayed in June 2024
Reviewed: 26 June 2024
Taha
MoroccoThe rooms come with no windows. But as the issue was raised to the management an upgrade to a room with balcony with minimum extra charge was offered
Responsiveness of the management
Stayed in June 2024
Reviewed: 23 June 2024
M
IndonesiaParking area
Location
Stayed in June 2024
Reviewed: 23 June 2024
S
Saudi ArabiaI must mention a minor issue: the Hard Rock restaurant next door plays music until midnight, which might be a bit loud for some guests. Despite this, my overall experience remained overwhelmingly positive.
I recently had the pleasure of spending three nights at The Kuta Beach Heritage Hotel - Managed by Accor, and I must say it was an exceptional experience from start to finish. Upon arrival, I was warmly greeted by Reza at the check-in desk. His understanding and accommodating nature immediately made me feel at home. He ensured that all my requests were taken care of with a genuine smile and provided a seamless start to my stay. The hotel itself is a wonderful blend of comfort and luxury. My room was impeccably clean and the amenities provided were top-notch, contributing to a truly relaxing environment. One of the highlights of my stay was the spa service. Desy, the therapist, provided an outstanding experience. Her professionalism and skill were evident as she tailored the treatment to my needs, leaving me feeling rejuvenated and utterly relaxed. As my stay came to an end, Dayu assisted me with the checkout process. Her generosity and welcoming attitude made my departure just as pleasant as my arrival. She even went the extra mile by arranging a taxi for my next trip, ensuring I left with a positive impression. Overall, my experience at The Kuta Beach Heritage Hotel was fantastic. The staff, particularly Reza, Dayu, and Desy, went above and beyond to make my stay memorable. I highly recommend this hotel to anyone seeking a comfortable and hospitable retreat in Kuta.
Stayed in June 2024
Reviewed: 11 June 2024
Suhas
IndiaNothing specific , overall good stay
Great location , everything was at walking distance . Breakfast was okok , being Indian not all stuff of my likings but that is understandable .
Stayed in May 2024
Reviewed: 10 June 2024
Ivor
New ZealandHad to keep curtains closed in the room - as was overlooking the lobby - but no great shakes.
Good location- excellent buffet breakfast with a good range. Rooftop pub next door accessible from the hotel excellent for sundowners and maybe a green flash if you are lucky. A couple of restaurants to choose from.
Stayed in April 2024
Reviewed: 10 June 2024
Ansar
MaldivesNothing except
Property is nice , big and clean in all the area , and good location, close to beach , can get everything basically what need. The concierge who dealing with me so nice , don’t know the name.
Stayed in June 2024
Reviewed: 8 June 2024
S
GermanyNothing to declare.
The entire service team was very friendly. All the request were considered thoroughly and were well executed. In the room there was plenty of space including the nice sea view we enjoyed a lot. The breakfast and resources of the facility were setup very well. The variety of the breakfast including typical western food and traditional balinesian food was very tasty. Kuta is very close to the airport and one can use this location to cakn down from the jetlag and move around Bali afterwards.
Stayed in June 2024
Reviewed: 8 June 2024
Paul
AustraliaThe pool wasn’t able to be used because of decking maintenance
The breakfast was better than I thought it would be
Stayed in May 2024
Reviewed: 29 May 2024
Debanjana
IndiaThe hotel may be a good business travel hotel. Did not find it very family friendly. The large glass windows in corridor facing the ocean were translucent blocking the view from indoors. Same with the pool.
Location is good
Stayed in May 2024
Reviewed: 28 May 2024
Syed
IndonesiaSome of the facade is dated.
How friendly and accommodating the staff were. It was cleaner and well kept. The room Was good value for money, and spacious.
Stayed in May 2024
Reviewed: 27 May 2024
Lars
Singaporelocation is great, but maybe not more the best in Bali
Stayed in April 2024
Reviewed: 18 May 2024
Ann
AustraliaWhere you ate breakfast was very hot
Stayed in May 2024
Reviewed: 13 May 2024
Sweeney
AustraliaLocation - directly across from beach. Close to everything in Kuta. Level 4 swimming pool & vista of beach beautiful. Breakfast and room service 5 star service!
Stayed in May 2024
Reviewed: 11 May 2024
Lashay
ChinaWe had a long wait to check in.
The location is superb, only 1-3 minutes to Kuta beach. The room was clean with a comfortable bed and a balcony. There was no unpleasant smell in the room. Also there's a pool on the 4th floor where you can watch the sunset and chill. It was a delightful experience in there.
Stayed in May 2024
Reviewed: 9 May 2024
Filomena
AustraliaOnly negative thing was the bed in the room was uncomfortable and worn out made hard to sleep properly
Everything is great
Stayed in May 2024
Reviewed: 6 May 2024
Isna
HungaryThe bath ub has some problem and the water was overflowing the whole bathroom.
I came at 10pm and the lady in the receptionist give us free room update.. so wonderful
Stayed in April 2024
Reviewed: 5 May 2024
Muralidharan
AustraliaLittle bit of maintenance required around plunge pool area.
Location, top deck pool and plunge pool are excellent.
Stayed in May 2024
Reviewed: 4 May 2024
Sweeney
AustraliaDirty glass bathroom screens - both i terior of room & poolside facilities
Closeness to beach and airport
Stayed in May 2024
Reviewed: 30 April 2024
Anton
UkraineBreakfast timing was inconvenient for us, would be better to start and finish later (especially for tourists with a jet lag)
Staff were just amazing
Stayed in April 2024
Reviewed: 27 April 2024
Bernadette
AustraliaAll good
Location, facilities
Stayed in April 2024
Reviewed: 19 April 2024
Julius
SingaporeTV is outdated. you cannot connect online. Some parts of the room has rust. Good to have it atleast sealed with paint or something
Staff were very nice and helpful. They also are very welcoming. Staff was helped us also on our directions and the processing for our room was very fast
Stayed in April 2024
Reviewed: 17 April 2024
Apryl
SingaporeThe room could have been brighter.
The staff is friendly. The breakfast is nice. We arrived very late at night. So we didn't even noticed the beach is directly right in front of the hotel. And there's a mini mart at the hotel lobby. The staff is honest. I left my ipad in the room. And check out. I was waiting for my taxi at the taxi area. And the reception called the taxi stand staff to stop me from leaving. and ask me to go to the reception to collect my ipad. Very worth for money also. i booked the room with lunge pool. My kids loved it!
Stayed in March 2024
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