Shower and bathtub not clean

Stayed in September 2024

I don’t feel my room was as clean as it could be. The water was never warm enough for a shower this was reported daily by other guests. My toilet seat was broken and the fridge didn’t work, when I reported these things they did offer to repair them but I was checking out the next day so I said it could wait. When I first arrived my room wasn’t cleaned from the previous guest so they offered me another one, that room was too smelly to stay in smelling strongly of damp and mould and a stagnant pool outside on the balcony. I feel that that room hadn’t been used since covid shutdown . So I chose to wait until my original room had been cleaned, about half an hour.

My room was huge and opened up to the pool. I liked having a ground floor room. My bed was huge and very comfortable. The staff were pleasant and very helpful.

Stayed in August 2024

Breakfast wasn't particularly great

Location was good. Room was great

Stayed in July 2024

Very old bathroom and furniture. The worst part is the smill of water in the bathroom. Very noisy at night, poor isolation of sounds from the street.

The location is supper i like it. Room speace good

Stayed in July 2024

the room at the hotel had poor ventilation and an unpleasant odor

The hotel's central location on the main road is a huge plus. This makes it easy to explore the city center and access various amenities.

Stayed in August 2024

Doors and windows aren’t noise proof so children scream and even walk noises were super annoying

Was close to airport close to many good restaurants, bars and shopping centre

Stayed in July 2024

If you swim all of guests can see you. The location of swimming pool is very weird. And the room was bit noisy at all night long.

Unfortunately nothing really good

Stayed in July 2024

The shower did not work properly, and it's the second time this happened to me in this hotel. The pool it's said that is open at 8:00am but it was only free to use after 11:00am. The staff is very nice and friendly, but at the afternoon, I asked to the front desk to call me a taxi, but instead they suggested to call a private car for me, and they charged me 250.000 rupiah. It was only a 13 minute drive so i don't know if this is fair, I think the taxi would be cheaper.

I had a problem and the night shift staff at the front desk was exceptionally helpful. He went beyond to help me find a solution and was very friendly. I am very thankful for his service.

Stayed in July 2024

A lot of the rooms had interconnecting doors & were quite noisy with other guests & not so relaxing. Step in bath/shower was hard to get in and out as quite high & slippery. Buffet breakfast was OK, but always cold, best to ask for it to be microwaved.

Location and large rooms, beds were very comfy & rooms clean. We were on ground floor so easy access to the pool. Friendly Staff

Stayed in July 2024

location and balcony at my room

breakfast was better than our previous stay

Stayed in April 2024

Shower water was cool.Could of been alot warmer.Lot of guests come n go early hrs of the morning n making noise.

Loved room ,staff,spa,breakfast, restaurant, pool

Stayed in June 2024

Breakfast was pretty average

Great location

Stayed in June 2024

Every day 3am we can hear vibrating sound like from mobile phone for half an hour. We have searched around both rooms however we found nothing and the sound was not come from one of our phones.

Friendly staffs, great location where you can find spa, beauty salon, restaurants and bars, mall, convenience store in front and around the hotel. Decent breakfast and comfortable bed. Room and toilet are quite big. We also got rooms in front of swimming pool.

Stayed in June 2024

Lack of cooking facilities in the 2 bedroom unit.

The pool is lovely. Staff were helpful.

Stayed in June 2024

The breakfast. We tried having some breakfast in the morning that was included but had to leave unfortunately and eat out.

We have stayed before and definitely value for money. We only stayed one night as we arrived late and liked that it was close to airport and they had 24hr reception making check-in easier. Rooms are nice and clean.

Stayed in March 2024

The area isn't great, hotel is lovely. If only it was 400 meters down the road.

Pool is great but in need of some repairs, rooms are modern and sleek, but the noise from neighbours in the hotel and the bars around is very disturbing.

Stayed in April 2024

Broken tiles in the pool.

Location,spacious room,great staff. Yummy food.

Stayed in January 2024

Horrible food, no liquor at hotel and restaurant and room service almost non existent.

Location

Stayed in November 2023

Bit noisy

Nice comfortable bedding

Stayed in November 2023

Hotel was old and needed an upgrade, Tiles missing and loose in the pool with very uneven floorboards in the pool walkways and a steel bridge that was visibily showing large amounts of rust with parts falling into water. No staff around the pool so you had to walk to find a person to order food or drink so not enough staff

All staff members very helpful and pleasant

Stayed in November 2023

The Shipwreck Night Club across the road was too noisy. However noise stopped about 12.30am to 1am. First room offered had a bad musty smell. Had to change rooms.

Proximity within walking distance to many restaurants

Stayed in November 2023

Breakfast selection is very little and even that does not look good. Wifi is weak. Worst thing ever: I had a very smelly thing in the Shower Gel, and they only replaced it for the 3rd or 4th time I reported. You can hear everything that happens outside the room, door and window fittings are not fitting.

It is conveniently close to the airport and in the middle of the tourist area.

Stayed in November 2023

swimming pool needs some attention, but otherwise all ok to swim

The room was great, we had a pool access room. Staff were very helpful and welcoming. location was close to where we wanted to be

Stayed in August 2023

Nightclub across the road ment you could hear music all night

Locations was good

Stayed in August 2023