Jalan Teuku Umar, Kampung Seraya Garden Phase II, Seraya, Batu Ampar, 29432 Nagoya, Indonesia
#22 of 51 hotels in Nagoya
Guests' ChoiceBased on 356 hotel reviews
7.6Cleanliness
7.7
Comfort
7.8
Location
8.5
Facilities
7.5
Staff
8.6
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 31 July 2022
Junainah
SingaporeCigarette smell n people smoke at breakfast area
Stayed in July 2022
Reviewed: 26 July 2022
Muam
SingaporeThe air conditioner was a little not cold enough
The location is so near to the mall walking distance less than 5mins
Stayed in July 2022
Reviewed: 20 July 2022
Wong
SingaporeNo comment
The breakfast was simple but good. The location was quite centralize and not far from the Nagoya Shopping Center. There are so many eatery places around with the 168 food court near by.
Stayed in July 2022
Reviewed: 12 July 2022
Sindy
SingaporeWell, as expected from the reviews here, the towels are not so clean. However that was not an issue as we brought our own towels. Service recovery for defective rooms can be faster.
Friendly Staff, location near to Nagoya Hill Shopping Center and 24/7 mini Mart. Street food available at night at a stone's throw. We initially got a non-smoking room, but the shower was spoiled (no heater). We called the reception and they sent us an engineer in 5 mins. Sadly the heater issue was unable to resolve. We called the front desk, they initially asked us to stay in the room an extra night and that they would find us another the next day. However, they were unable to guarantee the time for room change. Disappointedly, I called the reception again. This time, they agreed to allow us to upgrade to a Junior Suite, but needed us to pay the difference. After much discussion, they agreed to allow us to stay in the junior suite until checkout. The service recovery here is good but can be improved. On our last day, we ordered Kueh lapis, it was delivered to the front desk but the driver forgot to collect payment. Thankfully there is this staff who was able to communicate in Mandarin. He was able to help us to transfer the money to the Kueh lapis company. Thank you for your help! Overall nice stay, will consider returning again. Oh and the smoke smell is not too bad. Could request room service to spray the room before entry.
Stayed in July 2022
Reviewed: 11 July 2022
Charles
SingaporeThe car parked are too near to the entrance. Lift is slow Lack of house toileties
The location
Stayed in July 2022
Reviewed: 4 July 2022
Ely
Indonesiaclean and strategic place.
Stayed in July 2022
Reviewed: 8 June 2022
Ramdzan
SingaporeThe IDR100,000 deposit for the key is senseless especially since credit card details were supplied. Should the guest lose their keys, those who have paid for and deposit with credit cards can just be billed accordingly instead of having to put the cash at the front office which is returnable on check out.
Stayed in June 2022
Reviewed: 2 May 2022
Mohamed
SingaporeWow delicious.
Stayed in April 2022
Reviewed: 8 September 2024
Fadilah
Malaysiatowel given was very thin and discolored/yellowish in color..should change to new towel already. Lobby lighting too dim..
price is quite high without breakfast compare with other 3 star hotel in Batam.
Stayed in September 2024
Reviewed: 2 September 2024
Ahmad
SingaporeNothing
All good
Stayed in August 2024
Reviewed: 3 July 2024
Ahmad
Singapore..
..
Stayed in July 2024
Reviewed: 6 June 2024
Ahmad
Singapore.
..
Stayed in June 2024
Reviewed: 5 June 2024
Ahmad
Singapore.
.
Stayed in June 2024
Reviewed: 25 May 2024
Nurul
MalaysiaGood location !!
Stayed in May 2024
Reviewed: 18 April 2024
Ahmad
SingaporeNil
Everymonth I would be staying in this hotel with my family...Good location,easy to find food...All staff are friendly..
Stayed in April 2024
Reviewed: 8 April 2024
Serkan
TurkeyEverything about the room and the dirtyness
Staff behavior is good.
Stayed in April 2024
Reviewed: 12 March 2024
Anne
MalaysiaNo
Room and service
Stayed in March 2024
Reviewed: 11 March 2024
Iskandar
SingaporeQuite impossible to get early check in as room always full..
Breakfast was simple and nice. The receptionist wearing specs is very beautiful.
Stayed in March 2024
Reviewed: 17 February 2024
Tan
Singaporepractically staff had no knowledge about various facilities or services like tours, rental of motorbike. No help at all. No fridge in room, couldn't have any cold water after a hot day as I was staying in a Deluxe room not standard. Request for higher floor for fear of street noises but was given 2 floor room facing the street!!!!
Breakfast is okay only. below average.
Stayed in February 2024
Reviewed: 15 February 2024
Kin
MalaysiaWiFi not strong, toiletries minimum, room feels dark, maybe bcos of lighting. Location not good, next to karaoke
Room bigger than rest at same price
Stayed in February 2024
Reviewed: 4 February 2024
Ahmad
SingaporeNothing...
This is my 2nd time here will make it regular Hotel when I come to batam again..
Stayed in February 2024
Reviewed: 9 January 2024
Rosi
IndonesiaNothing
Nothing
Stayed in December 2023
Reviewed: 4 January 2024
Hasan
SingaporePlace,location and staff very good
Stayed in January 2024
Reviewed: 24 December 2023
Ck
SingaporeBedsheet, pillow cover and towels too old.
Location near to Nagoya shopping mall
Stayed in December 2023
Reviewed: 17 December 2023
Chee
SingaporeLocation. Not many things to k at when walking around after breakfast. Room very little amenities and no fridge and no slippers. The shower have to adjust long time to get the correct water temperature. AC unit can't control resulted to some people unable to sleep.
The karaoke club which is linked to hotel. U can just walked over the linkway to the hotel room which is very convenient
Stayed in December 2023
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