Jalan Danau Tamblingan 99, 80226 Sanur, Indonesia
#61 of 104 hotels in Sanur
Guests' ChoiceBased on 76 hotel reviews
8.1Cleanliness
8.3
Comfort
8.4
Location
9.0
Facilities
8.3
Staff
9.1
Value for money
8.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Christopher
AustraliaSome facilities dated. Decking around the pool may need some upgrade
Two pools with swim up bar. Buffet breakfast was vast choices. Room size very generous
Stayed in June 2024
Reviewed: 23 June 2024
Melissa
AustraliaWe wanted a separate room (2 bedroom) for our kids which we couldn't get, therefore we were all in one room, was a bit chaotic.
Breakfast was great, great selection. Staff were amazing, very friendly and so helpful, Wirik was very helpful with our little boy in the morning. Lunch and pool food/drinks were very reasonable price Rooms were spacious and clean
Stayed in June 2024
Reviewed: 22 June 2024
Lester
AustraliaBreakfast was good. Lots of variety.
Stayed in May 2024
Reviewed: 21 June 2024
Jasmin
AustraliaBad coffee. We called it Boganville For the price the rooms could be more luxurious with nicer outdoor areas.
Room was pleasant, pool was great.
Stayed in June 2024
Reviewed: 20 June 2024
Beach
AustraliaNothing
Pool was lovely although quite crowded so a little difficult at times to get a sun lounge. Daily breakfast was amazing. Room was neat and tidy and very spacious.
Stayed in June 2024
Reviewed: 19 June 2024
良晴
MalaysiaThere was a gap in the window to balcony so mosquitoes got in.
Location is nice
Stayed in June 2024
Reviewed: 18 June 2024
Steve
New ZealandIt was very busy so it was noisy. Getting a lounger next to the pool is impossible. Time your breakfast well as again it's mad busy.
Great pool area. Location in Sanur is excellent and only a 10 min walk from the new Icon Mall. Staff are all very helpful and friendly.
Stayed in June 2024
Reviewed: 17 June 2024
Petrina
AustraliaClose up hotel could use an update. Pool deck had loose decking. Tv in room were difficult to use. Couldn’t work out how to watch streaming services. Lucky someone had not logged out.
We had rooms on the ground floor & I quite liked them. Ground were nice
Stayed in May 2024
Reviewed: 17 June 2024
Ruth
United KingdomThere weren’t enough sunloungers around the pool, the balcony didn’t have any furniture on. We paid extra for a balcony with a jacuzzi on but definitely wouldn’t recommend to do this, the jets were so weak it was pointless.
The pool area and restaurant was lovely. All the staff were really friendly.
Stayed in June 2024
Reviewed: 14 June 2024
Barry
New ZealandThe staff were great and helped us with our next booking in Legian. Very helpful staff with excellent english.
Stayed in June 2024
Reviewed: 12 June 2024
Clive
AustraliaA few rooms have damp in the ceiling outside the rooms from the aircon units, did not see on the last 5 visits.
Location, awesome swimming pool and great breakfast.
Stayed in June 2024
Reviewed: 12 June 2024
Dusoul
AustraliaAs my fellow Australian said, the pool is vibing :) Excellent hotel in every way. Breakfast fantastic, rooms are huge, bed is comfortable, staff are friendly and helpful. I will definitely book again.
Stayed in June 2024
Reviewed: 11 June 2024
Danine
AustraliaToilets near restaurant need an update. No door on bathroom in room. No ice on floor
Close proximity to shops, great pool.
Stayed in June 2024
Reviewed: 11 June 2024
Julian
AustraliaAs noted above pool decking needs replacement. Housekeeping generally good, but they took towels and didn't replace, had to wait for 40 mins dripping wet after being in pool, they took small towels and didn't replace on 4 separate occasions, I asked was there a problem with laundering or supply but they couldn't identify issue. When towels were hung up (ie not requiring replacement), ,they took them anyway Seemed not enough staff to service rooms, also pool towel supply was unstaffed a few times due to staff taking a break and no replacement
Pool was great, decking needs replacing and is a hazard, nails and all sorts of non standard screws were found, needs full replacement. Room was smaller than photos looked, AC was very good. Staff were exceptional
Stayed in June 2024
Reviewed: 11 June 2024
Sharon
Australialining up for the coffee machine at breakfast.
Pool was amazing. Just not keen on people claiming chairs & not using them for hours. We sat apart for over an hour , waiting for people to use chairs with towels on. Breakfast selection was great. Room was also excellent. This hotel is aging, so expectations should be aligned.
Stayed in May 2024
Reviewed: 9 June 2024
Amy
AustraliaMore public bathrooms/change rooms for when around the pool
Nice views from balcony and great amount of seating around the pool
Stayed in June 2024
Reviewed: 9 June 2024
Camila
AustraliaWe didn’t have hot water when we arrived.. It came back at night. We booked the room with outdoor jacuzzi, jets weren’t strong enough and water came out pretty brown. Also it wasn’t very private as there were buildings around and people could see you. Room smelled a little bit. With all this considered, it was a bit overpriced.
Location was great, friendly staff and very comfortable bed.
Stayed in June 2024
Reviewed: 8 June 2024
Hita
Indonesiathe fruits at the breakfast should be more fresh.
Everything was fine. I was just expecting better breakfast as a 4star hotel, but it was standard.
Stayed in June 2024
Reviewed: 3 June 2024
Brandsen
South Africano need
hotel location central, short walk to beach and restaurants etc
Stayed in May 2024
Reviewed: 3 June 2024
Alan
AustraliaGood location
Stayed in June 2024
Reviewed: 2 June 2024
Belinda
AustraliaThe fact that we had to ask for more toilet paper and the soap dispenser to be filled up
Stayed in May 2024
Reviewed: 29 May 2024
Shirley
NetherlandsI was staying at this hotel following an unexcpected accident and surgery in Bali. I was not originally booked to stay here but had to revise my plans to fit my new situation. The hotel was chosen on the basis that it was wheelchair accessible, which is not easy to find in Bali. We were very happy with our choice. The hotel so very kindly provided us with use of a wheelchair during our stay there and the staff really took good care of us and helped when going up/down the ramps. Felt really safe and so could really enjoy my stay there although of course I could not use much of the facilities. Want to say a big thank you and keep up the great service :-)
Stayed in May 2024
Reviewed: 29 May 2024
Kathryn
AustraliaNot easy beach access- a fair amount of walking to either north or south markets.
Clean and spacious rooms, easy access to pool, friendly staff, close to restaurants and bars
Stayed in May 2024
Reviewed: 28 May 2024
Elbadawi
EgyptThere are ants in the room! Lots of them! On the bed, on the curtains, on the minbar! I told room service about it and they sprayed something but it didn’t work!
Location is excellent and stuff is very friendly. Food is good.
Stayed in May 2024
Bresso, Italy
Dersau, Germany
Puerto Maldonado, Peru
Johannesburg, South Africa
Castels, France
Montescudaio, Italy
Nea Kalikratia, Greece
Digana, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content