Jl. Jendral Sudirman Kav. 52-53,, 12190 Jakarta, Indonesia
#7 of 550 hotels in Jakarta
Guests' ChoiceBased on 54 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.5
Facilities
9.4
Staff
9.5
Value for money
8.7
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 22 September 2024
Eric
IndonesiaNothing
Location
Stayed in September 2024
Reviewed: 9 July 2024
Ray
United KingdomThe food could be better. Plus the room should be fitted with international power sockets as many of the other 5 star hotels are in Asia now.
The staff really make this hotel great, the concierge staff even paid for my taxi on arrival as the one I had booked prearrival didn't show up, so I had no local currency. After a long journey from London, and arriving at the hotel at 2am, this was a welcome relief. The club lounge staff were also lovely and gave a friendly and efficient service always remembering my name.
Stayed in June 2024
Reviewed: 26 April 2024
Ferhan
GermanyBreakfast was good but the Stuff is unbelievable helpful and kind! When I go Jakarta again I know where to stay !
Stayed in April 2024
Reviewed: 20 April 2024
Osama
BahrainI like that it’s connecting to a luxury mall
Everything fine specially the stuff
Stayed in April 2024
Reviewed: 11 March 2024
Sulaiman
MalaysiaLocation a bit macet
Service. Gym. Food
Stayed in March 2024
Reviewed: 4 November 2023
Lester
United StatesStaff was incredibly attentive. All inclusive deal was an amazing value. We'd stay here again and again.
Stayed in October 2023
Reviewed: 4 October 2023
Rindah
United StatesI shared my concern with the management regarding the use of small plastic bottles for drinking water. We received at least six disposable plastic bottles daily, creating a significant amount of plastic waste. Many other hotels in Indonesia we recently stayed in have transitioned to glass bottles or provide clean water dispensers in rooms. We hope the hotel considers these eco-friendly approaches. Additionally, the hotel’s interior, while charming, shows signs of its age, dating back to the early 2000s. The decor and colors reflect this era, and some areas, especially the hallways, could benefit from brighter lighting to enhance the overall ambiance.
We had a delightful stay at Hotel from September 22-30, 2023. The staff warmly accommodated all our requests and even celebrated our special occasions with elegance and charm. One of the highlights was the hotel’s convenient connection to a large mall with a fantastic grocery store. This made it incredibly easy for us to find anything we needed beyond what the hotel offered.The hotel even thoughtfully catered to my husband’s dietary restrictions. Our suite (room 2205) with access to the club lounge was well-appointed. We appreciated the spacious, clean room with stunning views from every window. The cleaning staff did an outstanding job, ensuring our suite was immaculate after we returned from each excursion.
Stayed in September 2023
Reviewed: 3 August 2023
Jay
IndonesiaAll goof
Exceppptional holifay
Stayed in August 2023
Reviewed: 28 July 2023
Zuhursho
United Arab EmiratesCarpeted floors is not my thing.
Huge bathtub, view, proximity to mall, friendly staff. You name it.
Stayed in July 2023
Reviewed: 14 June 2023
Robert
United Statesnothing
very nice large rooms excellent location great offer on the executive lounge
Stayed in June 2023
Reviewed: 12 May 2023
Ann
United StatesThere was a small glitch when I arrived, my booking.com reservation was not honored, so I had to pay a bit more. But that’s not the fault of the Ritz, that was a problem with booking.com. Pro tip: book directly, and have the hotel pick you up and drop you off, to save time and effort.
The food options on the concierge floors were excellent. We very much enjoyed the lunch and dinner service. I wish I had arrived earlier for breakfast! The staff were very friendly and helpful, even the chef came by to check in on us during dinner. The room was exceptional, exactly what I expect from a Ritz, and why I chose your property.
Stayed in April 2023
Reviewed: 3 January 2023
Adwan
Brunei DarussalamThe noise from the traffic outside was very disappointing. The hotel needs to improve its soundproofing such as better double glazing for the windows and better soundproofing for the walls.
The location was excellent and the view from the room was great. The room was inclusive of all meals i.e. breakfast, lunch, dinner, and for happy hours and they were awesome. The staff from the security guard, the bellboys, reception, and the lounge at level 21 were very friendly and accommodating, and one felt welcomed. I had the pleasure of meeting Executive Chef Willmer who went around to all the tables and inquired about the food and the services. That is something rare in hotels nowadays.
Stayed in December 2022
Reviewed: 19 October 2022
Javin
Singaporeit can be quite far from other areas but is really close to the CBD area. it is really an ideal location for work.
service is good standard. good facility. easy access to lounge and mall.
Stayed in October 2022
Reviewed: 6 October 2022
Alex
SingaporeUnfortunately i got a noisy room facing the noisy traffic. And may even be having some issue with wind noise. Hence in the dead silent of the night its very loud.
Service is excellence. Clubs floor free flow of food and bewerage is excellence. I got the bigger room and the room is huge with Jacuzzi and sauna. very good view from the room.
Stayed in October 2022
Reviewed: 18 September 2022
Yousif
Saudi ArabiaElevator
Location
Stayed in September 2022
Reviewed: 13 September 2022
Lionel
United Statesgym is small
well maintained, clean and spacious room in very good location. staff is very friendly. everyone seems to know my name. impressive.
Stayed in September 2022
Reviewed: 31 July 2022
Adi
IndonesiaThe food is excellent.
Stayed in July 2022
Reviewed: 8 March 2022
Naser
KuwaitNothing that i can point out, everything was great.
The Staff were very attentive to the tiniest details. We were truly impressed.
Stayed in January 2022
Reviewed: 16 October 2021
Manos
Indonesiahard to fault it actually and the relatively small lobby area is a structural issue that the RC management can do nothing about it.
the location is really the best with direct entrance to a shopping mall and a short walk to the most vibrant area in Jakarta. the room is spacious, nicely decorated, well appointed and functional. the food choice is great and the quality is okay. the service is the reason to go back and the staff deserve 11 out of 10 !!!
Stayed in October 2021
Reviewed: 28 September 2021
Dion
United StatesThe property location was perfect with its own entrance to The Mall (Palace). Pool area was great too. View from room are great too.
Stayed in September 2021
Reviewed: 5 June 2023
Kasim
Bulgariaon the first day we were called from our restaurant, where we had all inclusive, to the restaurant on the 6th floor, where the chef presented a 6-course dinner. all the food was delicious. But there is one thing: people nearby poured a glass of wine. we were bypassed. it was very humiliating. we had full board and included free alcohol in this hotel. When we offered to pour a glass of wine, they offered it to us for money. I consider this an unacceptable, degrading human dignity, considering his stay at the hotel completely ruined. Now about the service in our restaurant: it was, to put it mildly, unsatisfactory. when you eat, the waiters do not follow and do not clean the table on time, which is why a mountain of dirty dishes accumulates on the table. Coffee was served, no sugar was served. when they brought sugar they did not give a spoon than you can put sugar. Everything needs to be asked for all the time. when reserved, they asked if they had game wine for breakfast in full board - they said it would be. the result was nothing. Service is intrusive. There is no logic in many points. The sauna on the 1st floor was missing a facial tonic which we didn't touch. Upon check-in, all accessories were for 1 person, including a bathrobe. Although the booking indicated 2 people. In this connection, I had to call, ask, wait, which I consider unacceptable for a hotel of this level.
Friendly staff. good kitchen
Stayed in May 2023
Reviewed: 2 February 2023
James
Hong KongStaff on 21st floor were rude and unprofessional
Choice of food was good
Stayed in February 2023
Reviewed: 24 September 2024
Jq
SingaporeThere are no comments available for this review
Stayed in August 2024
Reviewed: 27 August 2024
Abdulrahman
KuwaitThere are no comments available for this review
Stayed in August 2024
Showing 1 – 25
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