The elevators took a while to get to the floor sometimes. They have a lot of conference space and they were probably occupied by those.

Staff was very accommodating and friendly, went the extra mile when my luggage was delayed. They brought me T-shirts and shorts! Great fitness center.

Stayed in August 2024

None so far

The room is spacious and comfortable. We enjoyed the facilities, great breakfast and nice staffs. Overall exceptional.

Stayed in September 2024

The breakfast experience is hard and useless

The luxury and the cleanness of the facilities and the rooms

Stayed in September 2024

Nothing at all

The room , amenities, breakfast and butler service especially thanks for egy & fahmi even the drivers of the shuttle service were friendly..I felt very welcome from the moment I stepped in the hotel...we are getting really pampered here in RAFFLES

Stayed in September 2024

None

Excellent!!

Stayed in September 2024

Everything was absolutely outstanding, from the room, breakfast and butler service. Thank you also for setting up the room for my birthday. I really loved it! Will definitely come back again when I am in Jakarta.

Stayed in August 2024

Not a bad word to find about it, and I am a critical reviewer!

This place is 5+ stars – next level luxury and service. The staff were so attentive, they even offer a packing service! When I got sick, they arranged a doctor, came with him supported me with my son, sent me free food. The room was utter luxury, more like a suite with a separate lounge area that could be closed off (we were in a garden room) and the views!! And the bathroom!! Huge with two basin, separate shower and huge bath and a heated toilet seat wash-let. Utter luxury and class. The pool was beautiful and an unexpected lovely garden to watch the sunset from what must be the roof of the adjacent mall, accessible through a connecting door. Treat yourself. It’s worth it!

Stayed in August 2024

I would say the view wasn’t that great

It’s one of the best places to stay in jakarta. Super luxurious bed/beddings with great food. I have stayed in some of the top 5* hotels in jakarta and this ranks in the top so far.

Stayed in August 2024

What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

Stayed in August 2024

Nothing

In one word awesomeness

Stayed in July 2024

Nothing.

Everything was great. The breakfast, the staff, the location, the big room.

Stayed in August 2024

The information we get from the concierge was not very helpful

Everything was great ,just the guidance for restaurants and tours was not impressive

Stayed in July 2024

Nothing

Everything was incredible

Stayed in August 2024

Very nice staff

Stayed in July 2024

Nothing

The Staff

Stayed in July 2024

Breakfast need improvement, they need to cater to the in house guest nationality.

One of the best experience I had in Jakarta. Hats off for the hiring team. They have got the best staff. People make the difference. Jess at the customer service was excellent. SOP was followed across

Stayed in July 2024

Size of room,check in, breakfast

Stayed in July 2024

I would improve breakfast menu.

Room is very well designed and bed is super comfy. Attention to details. They even prepared toys and baby shower gel for our little son. Staff is very friendly and professional.

Stayed in July 2024

Nothing

The best hotel I have been to it is my first time but for sure it will not be my last time

Stayed in June 2024

Outstanding service from all the staff.

Stayed in June 2024

Nothing

The staff was extremely friendly and helpful with anything, I would say it might even top Japan’s standards

Stayed in May 2024

Nothing

Good location and services

Stayed in May 2024

Quite some noisy children from time to time, but not the hotel cannot really do something about it.

Just everything: staff, food, facilities, quality of service. I travel quite a lot but this hotel was the best I have ever stayed at. The staff goes the extra mile to give you the best experience and stay. I have no words, but this hotel reaches perfection on many levels. Highly recommend it.

Stayed in April 2024

Pillow menu should be put on the bedside table, instead of being covered in a thick book no one would read.

Amazing stay at the heart of Jakarta. Living up to its prestigious name. Loved the smooth check in, the entire room (except for the default pillow that was too soft for me that I ended up having bad neck pain for the last one week after the stay). But the breakfast menu — splendid. Facilities including swimming pool, running track and gym as well as outdoor jacuzzi were excellent. Staff were friendly, thank you very much Raffles.

Stayed in March 2024