Jalan Tunjungan No.65, Genteng, 60275 Surabaya, Indonesia
#3 of 160 hotels in Surabaya
Guests' ChoiceBased on 474 hotel reviews
9.0Cleanliness
9.2
Comfort
9.2
Location
9.5
Facilities
9.0
Staff
9.5
Value for money
9.0
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 20, 2024
Ulysse
SingaporeThe Hotel is simply gorgeous, the staff extremely helpful and just walking around the corridors is beatiful.
Stayed in September 2024
Reviewed: September 19, 2024
Jonathan
South AfricaThe hotel is admittedly old and tired.
An opportunity to stay in a historic grand old dame hotel. A treat to experience old world colonial charm, lap swim in a beautiful pool and enjoy an outstanding buffet breakfast.
Stayed in September 2024
Reviewed: September 8, 2024
Karen
AustraliaSuperbly renovated art deco hotel with interesting history. Attentive, kind and polite staff whose smiles make your day better. A credit to Acor hotels. Linen fresh and softest towels. Pool wonderful. Great location for street food, restaurants and evening stroll. Huge shopping complex a short walk. Divine gardens to relax in. High tea is wonderful listening to the fountains. Piano in lobby some evenings just perfect. Treat yourself!
Stayed in August 2024
Reviewed: August 20, 2024
Jan
BelgiumNothing, it was just amazing.
Whoever has any sense for the impact of history on our current world will love this hotel. It is beautiful, well led, and also a living reminder of the complex shadow of the "long 19th Century" (including of its dubious features like colonialism). It was also the location of one of the most famous incidents (the "flag incident") on Indonesia's path to independency, so you will literally have a comfortable room in the middle of historical reminders. Its tranquil and lush gardens surrounded by the majestic hotel wings - and the occasional flying fox gliding through the vast open hotel corridors at night - have immense beauty. I thoroughly enjoyed my stay there, also thanks to the very friendly personnel. Several nights before I had a room in another high-class hotel down the same street on the 20th floor, but the noise from Surabaya's busy streets there was considerable, whereas in the Majapahit it was comfortably quiet at night. I hope that this amazing hotel and historical monument will be kept as well as it is right now for a long future, and I will happily stay there again next time in Surabaya.
Stayed in August 2024
Reviewed: August 18, 2024
Roger
IrelandBeautiful, historic hotel that’s very well managed and maintained. A lovely base for a charming stay in Surabaya. Very helpful and accommodating staff.
Stayed in August 2024
Reviewed: August 16, 2024
Aike
NetherlandsSwimming pool area a little bit rundown.
Elegant and friendly.
Stayed in August 2024
Reviewed: August 11, 2024
Judy
United Arab EmiratesIt’s a beautiful hotel with lots of history. The rooms are remarkably spacious.
Stayed in August 2024
Reviewed: August 11, 2024
Amiek
NetherlandsPool, Spa and Gym area are a bit outdated. Need some refreshment and modernization. Around the chairs at the pool it looks messy: there are glasses and plates and used towels. No more guests around, staff could be more attentive on cleaning this up. Instead, they are chatting inside.
Heritage and location near to the old town with history. Also inside the hotel you can find many historical facts / pictures. Walking around gives you a feeling of the old Dutch colonial days in Surabaya. The rooms are classic and give that special heritage feeling. Nearby many nice places to eat / have a coffee. Staff is very friendly and accommodating. We had afternoon tea which was delicious. The tea could have been better, a bit plain (not made with fresh tea leaves, which you would have expected from a quality hotel like this and nearby tea plantations).
Stayed in August 2024
Reviewed: August 10, 2024
Shaheed
South AfricaNothing.
Great, everything.
Stayed in August 2024
Reviewed: August 9, 2024
Jh
NetherlandsOnly one restaurant open with overpriced menu
Great historic building Very nice garden Spacious rooms Great breakfast Centrally located
Stayed in August 2024
Reviewed: August 9, 2024
Gabriele
United States of AmericaMy husband and I loved this hotel. That was the best part about being in Surabaya . Surabaya is not worth visiting unless you have business there
Stayed in August 2024
Reviewed: July 29, 2024
Vikneshwari
SingaporeNothing to not like!
Loved this hotel and the staff were amazing.
Stayed in May 2024
Reviewed: July 28, 2024
Alex
United KingdomBeautiful rooms and buildings, lovely pool, great breakfast.
Stayed in July 2024
Reviewed: July 28, 2024
Esther
NetherlandsThe toilet seat: it was very old and bit broken.
The employees are very friendly and service minded and make your stay extra pleasant. So compliments for them. Excellent breakfast and many facilities. Beautiful gardens.
Stayed in July 2024
Reviewed: July 27, 2024
Rebecca
New ZealandAll was good although some may find it a bit dated if you want a modern hotel.
Good location a short walk to the Mall. Swimming pool was large enough to exercise in and swim lengths. Room was large and spacious. The hotel had a lovely olde world charm. We only stayed one night and they arranged our transfer to Malang.
Stayed in July 2024
Reviewed: July 23, 2024
Sguo
United States of AmericaN/A
I like the good ambience and services. It was a comfortable stay.
Stayed in July 2024
Reviewed: July 22, 2024
Niek
NetherlandsI would have hoped for a more traditional choose of meals. The meals are very good! But coming from Sumatra they were not as spiced.
It is a historical building with a rich history. I hope it will be preserved for many decades to come.
Stayed in July 2024
Reviewed: July 15, 2024
Geraldine
SingaporeDifficulty crossing the road outside the hotel.
The staff were thoughtful and provided us with cake and anniversary decor. It made our wedding anniversary celebration memorable. Location was great but the crossing of road (like all roads in Surabaya) was difficult as the traffic was bad.
Stayed in July 2024
Reviewed: July 13, 2024
Hiroyasu
Singapore10 out of 10 as a destination hotel with historical insights
Stayed in June 2024
Reviewed: July 11, 2024
Steve
IndonesiaIt was like stepping back in time . You step off a vibrant, lound street and next thing you know you are walking in a peacefull graden area
Stayed in July 2024
Reviewed: July 5, 2024
Rowena
AustraliaNil
The Raffles of Java -beautiful rooms, grounds and public areas.
Stayed in May 2024
Reviewed: July 1, 2024
Stephen
New ZealandColonial opulence at a bargain price.
Stayed in June 2024
Reviewed: June 30, 2024
Miguel
ThailandThe pool could have a bar or some food service (one needs to cross the hotel to bring food and drinks to the pool). The tobacco smell in the lobby is very strong and odd in current times. I don't think it is allowed to smoke there, but it smells as if it was. Something could be done about it.
It is a beautiful hotel where one is transported to another moment in time (just like the pictures show). It provides more than just a stay, an experience (it is not modern but it has been modernized).
Stayed in June 2024
Reviewed: June 30, 2024
Anna
NetherlandsBeautiful property, absolutely stunning. Nice facilities; spa, breakfast was great. The gym is a bit outdated but has everything you need.
Stayed in June 2024
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