Room service dessert had a minimal selection

The hotel staff were very friendly and welcoming , upon arrival we had no additional costs when paying through booking.com. The rooms were clean tidy and well kept A/C wad excellent and all ready running when we got to our room. Food options were also on point buffet breakfast and the warrung out front very affordable local food.

Stayed in November 2024

The pools and restaurant

Stayed in November 2024

wonderful staff always willing to help. breakfast changed regularly so you didn't get bored. great pools! The hotel spa was great and also had affordable special.

Stayed in November 2024

Think it would be nice to have a shower room for guest that are leaving later in the day

Location was the best Breakfast

Stayed in November 2024

Went to try your so called “ Middle East Night Buffet “ . The price was doesn’t worth the food . The food doesn’t tasted like Arabian food at all . The entertainment even the decoration also very less . Doesn’t feel like so Arabian Night . Sorry .

Nice location .. the hotel in front of the beach. I love your swimming pool , so welcoming . There are 3 swimming pools , all are nice.

Stayed in November 2024

None

The location is in the center, Beach Walk Mall and Discovery Mall are within 10 minutes walking distance. The restaurant in the hotel itself served very delicious Indonesian cuisine at a reasonable price.

Stayed in November 2024

Nothing

Prime location, right on the beach and close to bars and restaurants. Loved the option of pools. Hotel super pretty.

Stayed in October 2024

The signage to the rooms and facilities were not well designed at all. It took lots of guesswork to go from the Lobby to the room and back.

Breakfast and room service were excellent. The staff were very courteous and were accommodating. The access to the beach was vey good.

Stayed in November 2024

non slip tiles

loyalty

Stayed in November 2024

Bathrooms were fine but could do with an upgrade at some point.

Breakfast was excellent. Variety for breakfast was excellent as well. Location was in a perfect. Room was large and comfortable. Staff were all incredibly friendly and helpful.

Stayed in November 2024

Body wash and shampoo

Close to everything

Stayed in November 2024

Having to step into bath for a shower,

Great breakfast, good location, lovely pools x3

Stayed in October 2024

Most of the guests were 50+ Aussie bogans. Breakfast was below average and not worth paying for.

The resort is a little tired but still comfortable. Pool access rooms were great.

Stayed in October 2024

Staff was helpful and friendly. Highly recommended.

Stayed in October 2024

WiFi

Great location

Stayed in October 2024

The distance between our room and the foyer, pool, breakfast, beach etc. The hotel is very big and we were walking a lot. It wasn't really a problem, but it did detract from the overall experience a little. My son had four pillows, all of different thickness and hardness. I however had four exactly the same hard pillows. I ended up using a cushion off the lounge in the room.

Location was excellent and probably the best thing about this hotel. Breakfast was super, with the variety more than sufficient to satisfy our breakfast requirements. Staff were excellent. I went with my adult son and we asked for separate rooms that were near each other, which the hotel accommodated. The air conditioner in my son's room stopped working and they came immediately to repair it, but because it was a larger repair, a new room right alongside was found immediately with no disruption to us. I really enjoyed having a night cap in the bar area facing the beach at night after returning to the hotel after dinner.

Stayed in October 2024

breakfast area bathrooms need renovating, the spa is very ordinary...non Bali. Hotel needs more Bali paintings and sculptures as it seems a bit plain and faded. brown uniforms were boring looking.

Great location, big and comfy bed, seaview room, best showers in Bali .Friendly staff and value for money in off season.. Pools were clean and well maintained. Loved the gardens and orchids.

Stayed in October 2024

The wifi was not so good on this stay which was frustrating at times.

I have stayed at Truntum many times and love the friendly staff and location.

Stayed in October 2024

A little far down into Kuta then I’m used to but it was great if you are happy to get a bike

Everything

Stayed in October 2024

Beachfront and no traffic.

Stayed in October 2024

Bed was rock hard, shower had very weak pressure and heat and the bar staff while very friendly, service was quite slow.

Super convenient location, superb staff and good facilities.

Stayed in October 2024

Was given a room but it was too cold and the floor was wet. We were given a new room which was a downgrade but had to wait for a long time which spoiled our dinner plans.

Nice property and centrally placed with easy access to beach and shops. Staff were helpful

Stayed in September 2024

location, pools, cleanliness and staff all superb

Stayed in September 2024

The only issues we had were the little smelly blocks placed inside the aircon cavity. The smell was overwhelming and created breathing issues for my wife who is a chronic asthmatic. Kind of smelt like the toilet blocks in a men’s public toilet. When the staff were asked to have them removed they were more than happy to assist. Was nice to have a nice aroma, but way too much. Also nowhere to hang wet clothes and towels. Possibly need a clothes drying rack just to avoid putting clothes on the chairs outside. Only a minor thing, but does help to dry togs and towels.

We stayed in a Grand Deluxe room that was on the bottom floor near first pool close to the front lobby. The room was really comfy and spacious. Had all the features we needed and was only a short stroll to the beach and one of the three pools with swim up bar. The grounds were clean and tidy and the staff were exceptionally friendly. They were more than happy and willing to bend over backwards to assist with any request. The location was perfect and close to great restaurants and shops. Jamie Oliver restaurant is just across the road and is a must do whilst staying at Truntum Kuta.

Stayed in October 2024