Jalan Mh Thamrin 1, 10310 Jakarta, Indonesia
#17 of 547 hotels in Jakarta
Guests' ChoiceBased on 537 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
8.3
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 September 2024
Al
Omanall is great and amazing the best hotel ever
Stayed in September 2024
Reviewed: 25 September 2024
Zamri
AustraliaEven though I was able to successfully use my cards at the airport before coming to the hotel, all of my cards were not able to be read by the card machine at check-in. It was embarrassing and highly inconvenient. There was also another lady (not with my group) with the same situation.
Everything is great.
Stayed in August 2024
Reviewed: 17 September 2024
Glen
IndonesiaNoisy toilet
Homey
Stayed in September 2024
Reviewed: 13 September 2024
Nadthetraveller
Brunei DarussalamN/a
The room, the service, the buffet - very good!
Stayed in August 2024
Reviewed: 11 September 2024
Suhaimi
Brunei Darussalam-
Excellent, superb breakfast, wonderful room (exactly facing Bundaran View as requested and paid for). Of course, top-notch customer services! That bathtub with Bundaran View - the only one in Jakarta I suppose.
Stayed in August 2024
Reviewed: 10 September 2024
Idawati
MalaysiaThe bathroom at 522 had a bad smell to it.. the room 801 had rats at the ceiling… can hear rodents moving abt at night.
Centrally located… very close to several shopping malls like Grand Indonesia, Plaza Indonesia, Tanah Abang..has a long history. Staff at reception and the breakfast cafe were very nice and went out of their way to serve. Wide variety of delicious breakfast selection. Local coffee was sublime.
Stayed in September 2024
Reviewed: 8 September 2024
Hashimah
MalaysiaThe food served for breakfast has got no tastes.. too bland.
Everything except the breakfast
Stayed in September 2024
Reviewed: 3 September 2024
Nadthetraveller
Brunei DarussalamN/a
I love everything about it from the breakfast spread to the services provided to us! We feel very welcome!
Stayed in August 2024
Reviewed: 3 September 2024
Filmban
Saudi ArabiaLocation is excellent. Breakfast is good. Room is spacious.
Stayed in September 2024
Reviewed: 1 September 2024
Jörg
SingaporeAmazing service. Unbelievable breakfast!
Stayed in September 2024
Reviewed: 31 August 2024
Haji
Brunei DarussalamTV internet intermittent slow connection
The room was clean and facilities well manage
Stayed in August 2024
Reviewed: 28 August 2024
Raya
TurkeyThe AC in the room wasn't vey satisfying
Phenomenal breakfast and ideal location.
Stayed in July 2024
Reviewed: 22 August 2024
Fatimah
SingaporeGreat breakfast spread..only that hot dishes cold most of the time..could be better. Suggestion: hope guests can choose type of pillows in the room.
Always been our favourite hotel whenever we are in Jakarta!! Friendly staffs, prompt and early check-in and clean room.
Stayed in August 2024
Reviewed: 16 August 2024
Aida
MalaysiaNIL
Room is spacious with great and friendly staff with customer service oriented. The food is super good and delicious with its unique taste. The food tastes like a story to tell by the passionate chef. The personal butler name Rina is so helpful and friendly, as well as all the personal butlers ( during breakfast, afternoon tea and evening cocktails) which i’ve missed to get their name. The grand indonesia is accessible from the hotel and the plaza indonesia is just opposite the hotel. 3D2N for my hubby darling birthday surprise treat! Is memorable and the hotel prepared simple decorations, tasty cake and fresh fruits in the room upon check in and it’s so meaningful and i am so thankful. Overall service is over the top.
Stayed in August 2024
Reviewed: 13 August 2024
Izza
MalaysiaLove everything about our stay here from the services, attentive staff, the breakfast spread, hotel connecting to Grand Indonesia, 5* location and much more! Just wish we could have stayed longer.
Stayed in August 2024
Reviewed: 10 August 2024
Masagos
SingaporeThe pillow was too soft.
Almost everything. Thank you to the front desk he gave us the good location of the room. Nice city ciew. Forgotten to ask for the name. Most of the hotel staff are friendly. Will stay at the kempinski again when in jakarta.
Stayed in August 2024
Reviewed: 5 August 2024
Fazrinaaaa
SingaporeThe location is great. If you bring along kids, this hotel is a must to book. It's linked to Grand Indonesia mall, big enough for you and your family to shop. Opposite building is Plaza Indonesia if you intend to buy luxury items. You don't have to take public transport to ferry you around - walking distance. Also, the hotel is kids' friendly hotel. When you have breakfast, you can send your kids to the playground which the hotel staff will supervised. You can eat your breakfast in peace! The swimming pool is great for kids to swim. There's jacuzzi, if the water too cold for the children, can always go to the hot pool. Breakfast is luxury!!! The food taste great. We went for the Indo cuisine. There's variety like Japanese, North Indian, English Breakfast - you name it. Overall, it's a pleasant stay even though the hotel pricing is a bit on a high side. But with kids - WHY NOT?! Im grateful to encounter such hotel with amazing staff. The staff from the moment you drop off, to reception staff, to housekeeping staff, to restaurant staff - everyone is polite, always smiling and ask feedback about our stay, asking if you need help etc. YOU WILL FEEL PAMPERED WHEN YOU'RE HERE.
Stayed in July 2024
Reviewed: 25 July 2024
Kenn
SwitzerlandRooms a bjt dated.
All Great Amazing breakfast and staff
Stayed in June 2024
Reviewed: 22 July 2024
Hassan
Saudi Arabiano thing
The breakfast was wonderful and the service was great from the staff
Stayed in July 2024
Reviewed: 16 July 2024
Budi
IndonesiaThe bed designed have a wooden stick out in the edge of the bed that quite harmfull for everyone. I tripped my knee on the quite sharp stick out (edge of the bed) and hurt.
Flexibility in services: late check out and change room opportunity for better landscape/view
Stayed in July 2024
Reviewed: 13 July 2024
Dr
TunisiaOnly the traffic
The Hotel is amazing specially the location
Stayed in July 2024
Reviewed: 4 July 2024
Hakim
Malaysiabreakfast was superb. service is superb
Stayed in June 2024
Reviewed: 3 July 2024
Rinaldi
IndonesiaOld swimming pool
Everything is perfect 👌
Stayed in June 2024
Reviewed: 16 June 2024
Rowena
AustraliaNil
Excellent facilities. Magnificent rooftop pool and bar. Great buffet breakfast. Great celebration of the hotel's history with photos on the walls on the ground floor.
Stayed in May 2024
Hersonissos, Greece
Villamartín de la Abadía, Spain
Kusadası, Turkey
Unawatuna, Sri Lanka
Chiusa, Italy
Wolfschlugen, Germany
Rota, Spain
Odesa, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content