Jalan Sultan Syarif Kasim No.150, 28141 Pekanbaru, Indonesia
#13 of 35 hotels in Pekanbaru
Guests' ChoiceBased on 57 hotel reviews
7.4Cleanliness
7.1
Comfort
7.4
Location
7.8
Facilities
7.2
Staff
8.1
Value for money
7.5
Free WiFi
6.7
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Showing 1 – 25
Reviewed: 13 September 2024
Ganesan
Singapore>Rm#822 rm strong cigarette smell n walls r dirty wi marks here n there n i have to request for rm changes but receptionist reluctant but agree later after my explanation... >Other disappointment is receptionist unable to accept whateva bills to send to reception counter n settle it next day by using my credit card due to not enuff cash
nt bad location,surrounded by minimart,cafe,cinema n night club@500m away fr d hotel...
Stayed in September 2024
Reviewed: 2 September 2024
Paullina
MalaysiaSmells. No iron board and iron. Hot shower is not hot enough.
Location
Stayed in September 2024
Reviewed: 31 August 2024
Norizah
MalaysiaI like nasi geprek tk jsuh dr hotel... Yummmmy
Semua ok... Tq staff
Stayed in August 2024
Reviewed: 3 June 2024
Rosli
MalaysiaNo shower host in shower room, and water didn't not run smoothly
Stayed in May 2024
Reviewed: 12 January 2024
Khairul
IndonesiaThe shower drainage 🚿 was blocked, and the water goes everywhere during the shower
Clean room with good prices
Stayed in January 2024
Reviewed: 2 January 2024
Azmi
MalaysiaBedding and towel need improvement
Breakfast is good. Location is okay.
Stayed in January 2024
Reviewed: 19 October 2023
Weli
Indonesiacleaness
location strategic and cozy
Stayed in July 2023
Reviewed: 10 September 2023
Long
MalaysiaNo swimming pool
People
Stayed in September 2023
Reviewed: 18 March 2023
Ida
SingaporePillows and mattress smelt musty even after changing the sheets.
Staff were friendly. Food was good.
Stayed in March 2023
Reviewed: 17 January 2023
Jorge
SingaporeOverall cleanliness. Dated. Music band for breakdast over the weekend??? Too loud to let us have a nice conversation. Food was mostly salty.
Refills provided daily. Staff was friendly. Palm seeds were nice
Stayed in January 2023
Reviewed: 14 July 2022
Suhendrik
AustraliaThe bed linen had stains / holes. The bathroom tiles moved and water was coming out from underneith them. The a/c was not cold enough. The sink looked like it was not cleaned properly and had shavings still in it when we checked in. There was a cockroach in the bathroom. The day bed in one pf pur rooms was covered in stains. The foyer on the room floors was not vacuumed and generally appeared dirty and untidy. The dining room staff were not very attentive and did not make sure everything was topped up eg: milk running out. There was a fork woth jam that had fallen onto the floor. This sat on the ground for the entire time we had breakfast which proved the staff were not walking around checking the service area regularily. The hotel has lots of potential but needs a bit of a makeover and some new linen.
I liked the carpet in the bedroom. Appeared to be clean and of high quality. The staff were friendly but nowhere near as friendly as the staff in bali.
Stayed in July 2022
Reviewed: 20 April 2022
Chulifier
IndonesiaDirty
Very quite place
Stayed in April 2022
Reviewed: 2 September 2024
Dira
Malaysia• Signs of age everywhere in the hotel. Everything in the room especially needs uplifting - our room even had scribblings on the wall • The bed was not comfortable at all (see photo) - the mattress was lined with a thin sheet that wasn't even tucked in properly and that was the bed situation when we first walked in • We requested for the use of iron and ironing board from the first night we checked in and the answer we got was they ran out of it since it was full house (even mentioned because there were many fellow Malaysians). They said they would send it to the room once someone returns but until the end of our stay (we stayed for 2 nights) and despite our repeated requests (through phone and at the counter), we never got it. Knowing that it would be a full-house weekend, I had expected them to either (i) prepare more irons; or (ii) be more proactive in monitoring which room number holds the iron, and imposing time limit on its use instead of just giving the plain answer of "no one has returned it, we'll have to wait for someone to check out". It might seem like a small matter but I believe it's reflective of the level of attentiveness they give as a whole to the needs of their customers.
Location was ok. Convenience store and a cafe right in front, and also good options within walking distance.
Stayed in September 2024
Reviewed: 2 August 2024
Mastura
MalaysiaPlease put the small fridge better.
Stayed in July 2024
Reviewed: 14 July 2024
Khian
SingaporeThe whole room ABIT rundown and the Aircon is manual switch
The good breakfast
Stayed in July 2024
Reviewed: 27 May 2024
Kamaruddin
MalaysiaRoom quite dirty with dust, toilet leaking, crack tiles
Aircond not fuction very well
Stayed in May 2024
Reviewed: 13 March 2023
Norbert
United StatesNone.
Very friendly staff who helped us with good information. They also organised a special evening for the occasion of valentines day. The food was good as was the the spa.
Stayed in February 2023
Reviewed: 22 February 2023
Markhaini
MalaysiaBreakfast and bed
Stayed in January 2023
Reviewed: 30 December 2022
Murad
SingaporeDirty toilet,fittings
Nothing
Stayed in December 2022
Reviewed: 25 September 2022
Abu
IndonesiaReservation is not correct as per booked, booking.com staff try to call did not solve the issue with property. Property does not have responsibilities to solve the problem with requester.
Good facilities
Stayed in September 2022
Reviewed: 13 July 2022
Agus
IndonesiaAir condition not cool, water heater for the hot water not function well
The room it big , bed comfort
Stayed in July 2022
Reviewed: 2 September 2024
Shaharuddin
MalaysiaThere are no comments available for this review
Stayed in September 2024
Reviewed: 1 September 2024
Nigel
IndonesiaThere are no comments available for this review
Stayed in August 2024
Reviewed: 23 August 2024
Nigel
IndonesiaThere are no comments available for this review
Stayed in August 2024
Showing 1 – 25
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