Jalan Kartika Plaza No. 92, 80361 Kuta, Indonesia
#118 of 190 hotels in Kuta
Guests' ChoiceBased on 480 hotel reviews
7.2Cleanliness
7.6
Comfort
7.7
Location
8.5
Facilities
7.5
Staff
8.4
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 September 2024
Helmia
East TimorThe breakfast was too Asian and not much choices, and also the sitting area for breakfast its so limited.. if u know u have full house, u should add more table & chairs.
The room and location is prefect
Stayed in September 2024
Reviewed: 22 September 2024
Rcrb
AustraliaSmall room, pool kind of loud because it is in a small courtyard which makes it echo and is open for quite long hours
Location, price and staff.
Stayed in August 2024
Reviewed: 26 August 2024
Monaghan
AustraliaStrange smell when the shower started and bed was quite hard
Location and staff
Stayed in August 2024
Reviewed: 17 August 2024
Marcos
OmanStaff could have been more forthcoming. Room size is quite small with dimm lights. The quality of the welcome drinks can be improved.
Hotel location is very strategic, offers a pleasent walk to the beach. Buffet breakfast was reasonable priced with a nice spread of food selection.
Stayed in August 2024
Reviewed: 13 August 2024
Balakumaran
MalaysiaI recently had the pleasure of staying at the Grand Ixora Resort, and I can confidently say it was one of the most memorable experiences I've ever had. From the moment I stepped into the resort, I was greeted with warm smiles and exceptional hospitality that set the tone for my entire stay. **Accommodations:** The rooms are beautifully designed, combining modern elegance with traditional touches. I stayed in a deluxe suite that was spacious, clean, and equipped with all the amenities one could ask for. The bed was incredibly comfortable, ensuring a restful night's sleep after a long day of exploring. The stunning views from the balcony added an extra touch of magic. **Facilities:** The resort boasts a range of facilities that cater to all guests. The infinity pool was a highlight for me—perfect for lounging with a cocktail in hand or taking a refreshing dip. The spa services were also top-notch; I indulged in a couple of treatments that left me feeling rejuvenated and relaxed. **Dining:** The dining options at Grand Ixora are outstanding. I enjoyed several meals at the on-site restaurant, which offers a diverse menu featuring both local and international cuisine. Each dish was expertly prepared and bursting with flavor. The breakfast buffet was particularly impressive, with a wide variety of options to suit every palate. Don’t miss out on trying the fresh tropical fruits! **Service:** What truly sets Grand Ixora Resort apart is the staff. Every member of the team was attentive, friendly, and eager to assist with any request. Their genuine hospitality made me feel right at home and added a personal touch to my stay. **Location:** The resort is conveniently located, allowing easy access to nearby attractions and the beautiful beaches. It’s the perfect base for exploring the local area while still providing a peaceful retreat to return to at the end of the day.
Stayed in August 2024
Reviewed: 6 August 2024
Ahmed
United Arab EmiratesNice
Stayed in July 2024
Reviewed: 3 August 2024
Alobaidi
AustraliaBooked a double bed and received twin single beds and were unable to change rooms. Bed was too hard.
Staff were very welcoming and great service. Location was close to the airport and there were plenty of places to shop and eat nearby.
Stayed in August 2024
Reviewed: 17 July 2024
Elizabeth
AustraliaThe bed was rather hard which was really the only let down
The hotel is in a great location between Lippo Mall and Discovery Mall with plenty of eating options, markets and spas close by. It’s only a short taxi drive from the airport also. Room rate is good and includes breakfast.
Stayed in July 2024
Reviewed: 7 July 2024
Fernando
East TimorCleanliness. The room is odour due to no airflow inside the room.
Location
Stayed in May 2024
Reviewed: 3 June 2024
Joerg
GermanyBreakfast
It was only one night … so … I can not tell you more … Thanks
Stayed in May 2024
Reviewed: 23 May 2024
Rudy
Indonesiathe view
The service is very good staff are very polite
Stayed in May 2024
Reviewed: 17 May 2024
Ravindra
IndiaRooms are clean and good. But the reception area need to be reworked on as it will be the first impression when someone check-in hotel.
Room was clean and the swimming pool was well maintained. Recommended for small families. Break fast was exceptional.
Stayed in May 2024
Reviewed: 2 May 2024
Rahil
IndiaThey charge for each and everything, even for small things.
Location
Stayed in April 2024
Reviewed: 29 April 2024
Andrew
AustraliaBad air con room smelled mouldy
Close to airport
Stayed in April 2024
Reviewed: 25 April 2024
Aisha
United StatesRoom had a musty smell at night, lobby music could also be heard in the room throughout the night, kids running around/slamming doors, water initially smelled weird when opening shower knobs, no bidet in shower
Close to airport, affordable rates, friendly reception staff (Bisma was nice!) and helpful parking staff - salon is inside hotel and convenient - great if you’re on a budget - we stayed for just one night to catch our flight the next morning
Stayed in April 2024
Reviewed: 2 April 2024
Willy
NetherlandsEverything was okay.
Good breakfast, close to the airport, good working airconditioning on our rooms. Staff was helpfull
Stayed in March 2024
Reviewed: 11 March 2024
Paul
AustraliaNeeds an update. Got read a list of rules about keys and costs, I really wasn't listening.
Cheap , close to airport. Just used as a base close to airport for the late flight. Have a shower, get the laundry done, etc.
Stayed in March 2024
Reviewed: 10 March 2024
Syarifah
MalaysiaThe TV need some fixing eventhough we dont really spend time watching it. And the aircond was quite weak at times.
The location was strategic. The room was clean with adequate facilities. The service is good and the staff were helpful. Not to mention the view from the room was superb!
Stayed in March 2024
Reviewed: 1 March 2024
Yoga
GermanyAirport shuttle doesn’t available at all time.
Stayed in February 2024
Reviewed: 20 January 2024
Aiyaaz
AustraliaLocation
Customer service was below par. Had to take my own luggage to the room and when exiting out . We had to ask to change the bed sheets as it was dirty. I travel a lot and this hotel don’t rate highly on my list and I don’t think I will stay there again .
Stayed in January 2024
Reviewed: 20 January 2024
Jun
ChinaAC is not working very well
Stayed in January 2024
Reviewed: 12 January 2024
Lusitania
East Timortraffic is congested
its in the central of Kartika Plaza street
Stayed in January 2024
Reviewed: 23 December 2023
Declan
Australia‘Garden or pool view’ was a view of an apparment building and a vacant block with weeds. Air conditioner was a very loud and inefficient vent system. Window also didn’t open so keeping the room cool was a big issue.
Good location and fair price. Staff was polite.
Stayed in December 2023
Reviewed: 10 December 2023
Lucy
AustraliaI enjoyed the room service and hospitality of the staff. The location was great and everyone was very helpful.
Stayed in December 2023
Sydney, Australia
Florence, Italy
Frankfurt/Main, Germany
Barboursville, USA
Bombarral, Portugal
Artesia, USA
Torre Suda, Italy
Antofagasta, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content