Jalan Gili Air, 83125 Gili Air, Indonesia
#59 of 72 hotels in Gili Air
Guests' ChoiceBased on 234 hotel reviews
7.9Cleanliness
8.0
Comfort
8.0
Location
8.9
Facilities
7.6
Staff
8.9
Value for money
7.9
Free WiFi
7.2
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End of dialog contentReviewed: 1 July 2024
Marisha
ThailandThe issues people complain about are noticeable. The place could definitely use some love and care. Working in hospitality, it saddened me to see that the gardens, buildings are not well-maintained, and it seems like maintenance is falling behind. In the grand scheme of things, I don't think many accommodations are perfect, especially on an island. When the owner isn't present to oversee everything, things can slip through the cracks. But this can all be restored.
I read all the reviews to make sure I had realistic expectations, knowing that people can be quite critical about what they get for what they pay. I’m happy to say we had a great time. The walk from the ferry to the accommodation is actually quite short, only about 5 minutes, and it’s easy to get to town and find food. We really enjoyed the pool—it was definitely a highlight for us. Plus, the food we ordered was delicious, generous in portions, and very tasty. The staff was very friendly and helpful. I extended my stay from 2 days to 4, and overall, it was a fun experience, and the accommodation worked great for us. We had 2 days to look for alternative accommodation but found that this place was exactly what we needed. After reading reviews of other places, we realized we were in a good spot. and the bed was great
Stayed in July 2024
Reviewed: 28 June 2024
Marshall
AustraliaThe rooms are dated, the air con hardly cools the huts (probably from overuse or the straw roofing) which can be uncomfortable during hot days when you just want nice chilled air. Burnt my hand on their cheap kettle as the whole handle (being plastic standard kettle) was just as hot as the boiling water. Bathroom water smells like sewage unfortunately.
Nice and peaceful. The lagoon circle pool looks inviting. The overall grounds kept reasonably well.
Stayed in June 2024
Reviewed: 25 June 2024
Dalia
United Kingdomld have it on the lowest temperature setting and the room would still be too warm. The pool: seemed to always be turned off. Not the end of the world but we’ve seen lots of dead insects while swimming. Food: really not good, tried breakfast once and decided to stick to the restaurants outside of the hotel. Facilities: in general things need updating. I turned on the hairdryer and it started coughing smoke. The room is damp and the wall looks mouldy in the bottom. Poor cleaning.
The property was in a good location close to the beach. The staff were friendly and did their best to help with any issues. There has been a few issues (listed below) but the stay overall was OK.
Stayed in June 2024
Reviewed: 14 June 2024
Kimberley
United KingdomTv didn’t work. No path built between public pool and private area so you’d get dirty from mud
Location is good don’t need to walk from harbour with your bags for long. Pool area both very nice.
Stayed in June 2024
Reviewed: 31 May 2024
Steven
AustraliaWas a bit older than the photos advertised. Massage facilities average.
Close to beach. Awesome views!
Stayed in May 2024
Reviewed: 28 May 2024
Ger
NetherlandsOutdated and not clean pool
Location
Stayed in May 2024
Reviewed: 22 May 2024
Amanda
United KingdomFacilities could do with updating
Great location and lovely pool, with poolside bar. The staff were great and arranged a snorkelling trip through them.
Stayed in May 2024
Reviewed: 14 May 2024
Anne
United KingdomThere are no steps out of the swimming pool which could be difficult for guests with limited mobility. Hope the government repair the storm damage outside the hotel this year. Would be great if there is access to beach in front of the hotel in future.
We really enjoyed our stay. Most quiet and relaxing. There was an interesting choice of breakfast options and excellent coffee. An enormous swimming pool and sunbeds were located in individual padding pools which had a cooling effect. Excellent location only a few minutes from the ferry port and overlooking the sea.
Stayed in May 2024
Reviewed: 7 May 2024
Dana
Czech RepublicWe arrived one day later (the property had been informed) but our room wasn´t ready. Breakfasts are tasty but quite small portion. Staff at the restaurant do not pay almost any attention to the customers, music is extremly loud and waiting for everything is extremely long, fortunately you can choose from many different.
Beautiful property which needs a little bit more care. Both the pools are just amazing. Nice view to the sea. Big rooms with tropical bathroom nad nice terrace. Aircon very effective. Good location, beach nearby and many dining options. You can rent a bike for 50k per day.
Stayed in April 2024
Reviewed: 22 April 2024
Michelle
IndonesiaPool was very chlorinated.
Great location near the port, lots of restaurants and a great spot to go snorkeling or to the beach. Quiet, rooms were comfortable. Bedding was great. Staff were helpful and could arrange anything for you. Price was very reasonable.
Stayed in April 2024
Reviewed: 15 April 2024
Shae
AustraliaNo bar at pool area had to go to restaurant for drinks
Good location, clean hotel and quiet
Stayed in April 2024
Reviewed: 5 April 2024
Michael
United StatesWhen it rained the water came into the bathroom and we had to put towels down so we wouldn’t slip. AC didn’t work for two days but they were able to fix it finally and we very much appreciated the cooler air! A big property to maintain and would be so nice to have the gardens and lawn manicured and weeds removed as it has many tropical trees and plants.
The location is excellent and the staff was very personable and helpful. Nice tropical setting but needs more upkeep.
Stayed in March 2024
Reviewed: 4 April 2024
Damian
AustraliaGreat location, amazing pool, comfortable room! Yes, this place needs some love, but it’s still charming and functional. Staff are very friendly and helpful. Had a great time, hope they can spruce things up a bit soon though..
Stayed in March 2024
Reviewed: 25 March 2024
Annie
AustraliaGardens need maintenance asap as it makes the whole complex looks rundown,
Great staff was amazing
Stayed in March 2024
Reviewed: 11 March 2024
Manon
NetherlandsThe power went out quite often which meant the wifi and airco went out with it but I think that’s a general issue in Gili Air.
Amazing hotel room, walking distance to the beach and to all the restaurants. Close to the harbor too. Massages available there which was also amazing
Stayed in March 2024
Reviewed: 9 March 2024
Lynnath
AustraliaLeaking roof and flooding in shower in monsoonal storms. Very slippery tiles when wet. Internet did not work in my room
OK - most days we just had fruit and toast as we had to leave early
Stayed in March 2024
Reviewed: 25 January 2024
Tony
AustraliaThe bar and restaurant was empty of people due to the loud music, and nonchalant staff. Lucky great food was 2 minutes walk away. Like many hotels here they are quite run down and need some work. This was probably the best place to stay on the island.
Great spot close to good restaurants and only 5 min walk from the ferry Wharf. Pool needed better attention though the water was sparkling and bright. Restaurant pumped out loud music even at breakfast which drive us away to local restaurants which offered excellent meals and cheap cocktails.
Stayed in January 2024
Reviewed: 6 January 2024
Caroline
VietnamWe found the rooms dark. No lounges at the pool beach side. Clean, but needs a little more TLC. Air condition was not strong, but could be a Bali thing.
Breakfast was plentiful. The view from the restaurant and pool area was spectacular and very close to great snorkeling. The staff was very friendly and helpful! Easy to get to from the ferry port. Drinks were good and good entertainment at the pool area (live music and movie nights) Quiet area.
Stayed in December 2023
Reviewed: 2 January 2024
Philip
JerseyBrilliant location - you can walk to the beach and swim with turtles. Really nice and friendly staff always willing to help their customers with anything they need. Great bar and restaurant with beautiful view of the sunsets.
Stayed in December 2023
Reviewed: 1 January 2024
Heike
United KingdomThe air conditioning was struggling to keep the villa cool during the day. Luckily there was also a ceiling fan. It was ok in the night when using both. What I disliked was the blasting loud club music that was played pretty much the whole day at the bar/restaurant. It didn't go with the rest of the vibe of the resort which was more chill. We could hear the bass even in our villa which was pretty much as far away as you could get.
Very nice spacious villa with direct access to the pool. It was nice to have a fridge. Staff was very friendly and helpful. Good location with regards to snorkelling, restaurants and the "main street". We saw turtles twice when snorkelling which was a highlight of our trip.
Stayed in December 2023
Reviewed: 31 December 2023
Beth
United KingdomNothing
The resort was lovely from start to finish, we found the staff made the resort by listening to them play the guitar. The room was lovely with no issues at all! The pool was slightly filled with flowers so possibly could bother people but didn’t affect us. Managed to get early check in and would 100% recommend to anyone. Will stay again on every visit to Gili Air!
Stayed in December 2023
Reviewed: 22 December 2023
Louise
AustraliaFemale staff member who worked in the guest reception was not friendly or welcoming at all throughout our stay
The male staff were friendly, helpful and happy to see us. They made us feel welcome.
Stayed in November 2023
Reviewed: 8 November 2023
Terry
AustraliaHotel is looking a little tired. The hotel has a great bar and pool area with lovely views to Lombok. It would be great if they put some entertainment on to encourage more people.
Both pools (particularly the beachfront one) were great. Central location with easy access to nearby restaurants. Swimming in front of the Resort was great.
Stayed in August 2023
Reviewed: 6 November 2023
Petra
AustraliaBad smelly shower and no longer accomodation update, no hairdryer.
Swimming pool and massages
Stayed in November 2023
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