Close to everything for a short stay. Lovely gardens. Big rooms. When the shower didn’t work in one room they changed us to another room. There was a spa on site for massages etc.

Stayed in August 2024

The cleanliness - the sheets had stain marks and the bathroom drain was very dirty.

Gede was very helpful and quick to respond.

Stayed in July 2024

Staff was very helpful and friendly! Loved the room, very spacious and felt private. Location was perfect, lots of cafes in the same street or within a few minutes walking. Would def come back again.

Stayed in June 2024

On my last day, I found that my pillow inside the pillow case had black mould. The room was very dark. Somehow my room always felt damp. The bathroom was indoor/outdoor, and the door didn't close properly. The room had small decorative holes in the brickwork, making it impossible to fully close the doors and windows thereby reducing the effectiveness of the air con and allowing in insects. The coffee/tea was not replenished during my week-long stay. Pool had missing tiles with sharp edges. The included breakfast was great, but only available after 8:30am.

Big room, great location. Included breakfast at the nearby restaurant was excellent. Pretty pool area.

Stayed in December 2023

Our unit needs a new AC unit. It works but very noisy. Some noise from the road, septic smell in front of complex and a bit in our bathroom. One of the veranda doors couldn't open which was very silly.

We stayed in the veranda sweet closest to the road. Great lighting, lots of windows, has a spa attached-basic but good, wrap around porch is great, big and open space, amazing desk in front of a mirror. Overall perfect for our needs to spread out and work at the same time with my partner. I never made it to the pool area. Great location too

Stayed in November 2023

nope

good location ，next to some bars and restuaaraant. friendly staff

Stayed in September 2023

The property is in need of renovation. The water pressure/showers didn’t work in many of the rooms, a/c unit was dated in our room and the downstairs bedrooms smell musty - they need to be aired daily and some method of ensuring they don’t smell musty. Also no house keeping- we were there 5 days and had no cleaning or bed sheets/towel changes. This doesn’t need to be changed every day but cleaning should be daily. And water provided.

The property has a rustic charm with a lovely garden feel tucked away from the main area. It’s very conveniently located in a great area. Upstairs bedrooms are comfortable, light and airy. Nice pool area near front of property.

Stayed in September 2023

Staff were not cleaning the room or Villa, and even when requested still did not always action. It wasn’t clear if kitchen and bathrooms would be cleaned daily. I emailed the manager via booking.com and did not respond to my messages, particularly when had to inform I was arriving a day late. They lost our villa that we booked, although replaced with equivalent. There should be a different number on the site to be able to speak to someone direct, since is a landline that joins answers There is no direct line to staff working on the actual premises if needed to get directions etc.

Villa was amazing

Stayed in August 2023

unfortunately we cut our stay short due to the cleanliness of the property. manager was good about changing our booking and issuing refund.

spacious bungalow

Stayed in December 2022

We enjoyed our stay enormously Exceeded our expectations Excellent value for money Friendly staff Help whenever we needed Cannot recommend highly enough for someone that just wants a quiet beautiful please to hang out amongst Ubud's now chaotic centre

Stayed in August 2022

Anti mosquito missing in room, no shampoo and cleaning was only after request But room was cleaned good

Location is great, view and room is amazing, whole home level was mine with balcony. Breakfast is nice, responce from hotel management fast. I was looking for more light and sun in Ubud, perfect spot for it.

Stayed in June 2022

In general I think the place needs a bit of a refresh. The AC unit in our bungalow rattled loudly on occasion and one of the windows didn’t stay closed. There were also lot of ants around the room. A key ring for the room key would be great as it’s a small key and easy to loose

I love Gajah Biru. 3rd time I’ve stayed here. The staff are lovely, the bungalows are spacious with great terraces to chill out on and a great pool. Can’t fault them for value for money. The spa does the best massage in Ubud and the shop opposite does everything you could ever need from laundry to motorbike hire. It’s close to lots of great places but far enough out of the town centre to feel chill.

Stayed in June 2022

Staff were difficult to find. There rooms were not serviced unless requested for water linen etc The fridge didn't work so all our food spoiled The tap fell off the shower There was no water pressure only 3 holes worked in the entire shower head The inside lighting was poor No toiletries at all in one room

Location

Stayed in October 2024

Nothing was there to dislike supporting staff

Everything

Stayed in September 2024

Our hotel room looked like it hadn’t been stayed in for a while. Really needs a good deep clean and maintenance.

Great facilities. Really good breakfast. Great location, about 5 minute drive into town. Comfy beds in spacious rooms. Friendly staff.

Stayed in October 2024

The big Bungalow is quite far from the small ones. We booked 2 bungalows as we were a big family group but the distance between the 2 bunglows was a big inconvenience. You have to walk down street and take another street. This was not mentioned while booking.

Stayed in July 2024

I liked all of it. Penestanan is more expensive than say, Nyuh Kuning, where motorbike hire, for example is half the price.

Comfortable, Stylish, lovely helpful staff. A low key hide away.

Stayed in August 2024

Accommodation was not clean on arrival had to ask for mid stay clean and more toilet paper. Kitchen not cleaned. Rubbish not removed. No mosquito nets on bed. A lot of things mentioned in facility information that was supposed to be supplied wasn't in the rooms/kitchen, such as microwave etc. No change of kitchen linen. No useable kitchen cloth for washing up Charged twice for lift from airport

Location

Stayed in August 2024

The room was not serviced during our 7 day stay. No bathmat or flannel. The towels smelled very unpleasant. Had to ask for toilet paper. Nowhere to put away clothes in my room. Very disappointed. The property has gone downhill since my last stay.

Stayed in August 2024

What we saw online didn’t meet our expectations

We didn’t stay because the room smelled like urine

Stayed in July 2024

Very dirty! Apartment was dirty, no one came to cleaned it for 4 days of our stay. Water in the pool so dirty that my daughter got skin problem (redness and itchy). Such a shame that this property is falling apart as no one really take care of it.

Good location

Stayed in July 2024

The shower head was leaking and dripping. It was pretty loud and we even put a towel under it on the ground to quiet the noise. The AC was moldy and was stinking when it was on, we decided to open the doors instead to keep a cool breeze in the room. The space itself was lovely, but need some renovation. The tiles in the kitchen bench was broken and falling out.

Great location, a lot of space and quiet.

Stayed in June 2024

Situated just outside the city centre , the location was perfect!We booked the veranda room, and everything was amazing! Gidi was super helpful and helped us with all our questions and inquiries. Special thanks to the staff member who collected our helmets and put them in a safe place as we forgot them on our scooter overnight! Will definitely be back!

Stayed in June 2024

Internet didn’t work, sheets were dirty, no soap in the bathroom, light switches were falling off of the wall/damaged, door didn’t lock and staff was useless.

Location was ok

Stayed in May 2024