Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Wiyung, 60216 Surabaya, Indonesia
#1 of 161 hotels in Surabaya
Guests' ChoiceBased on 429 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.4
Staff
9.7
Value for money
9.1
Free WiFi
9.0
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End of dialog contentReviewed: 27 September 2024
Guoyan
GermanyI want to point out the nice friendly service of the reception staff- Mr. Dika . The room is very clean and comfortable
Stayed in September 2024
Reviewed: 22 September 2024
Siew
MalaysiaNope
Great breakfast with friendly staff's services!
Stayed in September 2024
Reviewed: 19 September 2024
Agamemnon
AustraliaHotel was in an awkward location to be able to cross the road on foot
Hotel was very central and part of the shopping centre.
Stayed in September 2024
Reviewed: 13 September 2024
Ivan
ItalyRoom and breakfast were perfect. The position is very good, upon Pakuwon Mall which has supermarket, restaurants, shops and facilities. The stuff fulfilled all my requests. Recommended
Stayed in September 2024
Reviewed: 26 August 2024
Luca
Switzerland- Enormous morning buffet with good food
Stayed in August 2024
Reviewed: 19 August 2024
Daniel
SingaporeThe staff made all the difference here. Great service all around - from the front desk, to the chef and breakfast service staff, to the cleaning staff.
Stayed in August 2024
Reviewed: 9 August 2024
Chang
Hong KongThe bathroom basin was a bid leaking. Although we have called a technician to repair, but the problem persists.
Clean and comfortable. Staff is nice.
Stayed in August 2024
Reviewed: 7 August 2024
Agus
GermanyNone
Elegant 4 star Hotel connect to shopping mall
Stayed in July 2024
Reviewed: 29 July 2024
Virgin
IndonesiaNothing
Service, cleanliness
Stayed in July 2024
Reviewed: 27 July 2024
Irene
SingaporeNone
Clean and spacious room with a wide variety of breakfast selection. Staffs are extremely helpful and friendly.
Stayed in July 2024
Reviewed: 25 July 2024
Irene
SingaporeNone
Very nice hotel, filled with polite staffs. Complimentary snacks placed as we waited for my rm keys
Stayed in July 2024
Reviewed: 16 July 2024
Shafique
ThailandLimited breakfast dishes
Good rooms
Stayed in July 2024
Reviewed: 27 June 2024
Andrei
RussiaEverything is super!!!
Stayed in June 2024
Reviewed: 27 June 2024
Nicolas
FranceEverything was perfect to me If I can only share one thing to improve is a leak in the entrance (not a big one since we didn’t notice until few days but it needs to be fixed)
Staff is very helpful and always smiling which is important
Stayed in June 2024
Reviewed: 24 June 2024
David
HungaryDirect connection to a grand shopping mall. Nice bar, swimming pool. Rich and diverse breakfast.
Stayed in April 2024
Reviewed: 22 June 2024
Seagus
IndonesiaAll's good
1. Location (near pakuwon mall and a lot of traditional foods at PTC. That's best) 2. Staff, very kind people from reception, room service (mas Seinol, thx for cleaning up our room and made elephant towel. My boy loved it so much), breakfast staffs (all were very nice, quickly setup new room when long queue during long weekend and even Chef was visiting us) 3. Breakfast (a lot of variety, especially traditional foods. Bubur madura is must taken menu) 4. Pool (big and clean pool, nice view also) Thankyou, will always consider to stay here when visiting my beloved home city
Stayed in June 2024
Reviewed: 11 June 2024
Abdul
MalaysiaNone
Location is great. Easy access
Stayed in June 2024
Reviewed: 2 June 2024
Reindert
NetherlandsThe service and hospitality of the hotel staff
Stayed in May 2024
Reviewed: 20 May 2024
Jozsef
HungarySuper kind and nice staff very good location excellent service. 🙂
Stayed in April 2024
Reviewed: 10 May 2024
Ciaran
JapanStaff staff staff
Stayed in May 2024
Reviewed: 23 April 2024
Laszlo
HungarySorry can’t help no negative thoughts. Everything is top.
Everything was perfect. The service was excellent, the employees are wonderful, kind and helpful, the breakfast was amazing, the room is gorgeous.
Stayed in April 2024
Reviewed: 9 April 2024
Evo
AustraliaCleaness, location and helpful friendly staff
Stayed in April 2024
Reviewed: 7 April 2024
Resty
PhilippinesOne aspect that could be improved upon is the speed of the room service. While the staff were friendly and attentive, there were instances where it took longer than expected to receive orders. Furthermore, enhancing communication channels for guests, such as providing clear information about hotel services and amenities, can help improve the overall guest experience.
During my recent business trip to Indonesia, I had the opportunity to stay at the Four Points by Sheraton Surabaya, Pakuwon Indah for two nights. Overall, my experience at this hotel was quite satisfactory. Firstly, I found the location of the hotel to be convenient, situated in the Pakuwon Indah area of Surabaya. It was close to several business establishments and shopping centers, which made it easy for me to navigate the area during my stay. Upon arrival, I was greeted warmly by the hotel staff, who provided efficient check-in service. The lobby area was spacious and well-designed, creating a welcoming atmosphere. The room itself was comfortable and well-appointed, providing all the amenities I needed for a pleasant stay. The complimentary bath bomb provided for my bath tub experience on the first night was a thoughtful touch and added an extra level of relaxation to my evening. The bed was cozy, ensuring a restful night's sleep after a long day of meetings. I appreciated the complimentary Wi-Fi access, which allowed me to stay connected and productive during my stay. In terms of dining options, the hotel offered a selection of restaurants and bars serving a range of cuisines. I had the opportunity to sample some of the local dishes at the hotel's restaurant and I was impressed by the quality and variety of the menu.
Stayed in February 2024
Reviewed: 5 April 2024
Dherma
IndonesiaProbably the parking access if you have someone come over
The property was clean and the staff is very helpful
Stayed in April 2024
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