Jalan Jend Sudirman Kav 10-11, 10220 Jakarta, Indonesia
#24 of 548 hotels in Jakarta
Guests' ChoiceBased on 111 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
8.9
Facilities
9.2
Staff
9.4
Value for money
8.1
Free WiFi
8.2
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End of dialog contentReviewed: 9 November 2024
Alina
NetherlandsEverything
Had an amazing experience at Ayana
Stayed in November 2024
Reviewed: 9 November 2024
Alina
NetherlandsI liked everything.
Amazing hotel, fully recommended!
Stayed in November 2024
Reviewed: 17 September 2024
Amgad
EgyptLocation
Staff..great breakfast..spa .. clean room..
Stayed in September 2024
Reviewed: 7 September 2024
Renata
Netherlands—
Large, beautifully decorated, clean rooms. Great pool, great food, great staff.
Stayed in June 2024
Reviewed: 29 May 2024
Mustafa
OmanAll I like
Very good hotel from staff to restaurant to all service and rooms really very good hotel
Stayed in May 2024
Reviewed: 17 May 2024
Stepan
TurkeyVery good location, nice terrace restaurant, exceptional breakfast
Stayed in May 2024
Reviewed: 17 February 2024
微历
Australianon
all good
Stayed in February 2024
Reviewed: 26 January 2024
Ayesha
NetherlandsLocation
Stayed in January 2024
Reviewed: 23 January 2024
Jennifer
NetherlandsNEGATIVES -- This has absolutely NOTHING to do with the hotel As I said above regarding taxis, I am just traumatized by Indonesian taxis, except MyBlueBird. :-( I had two incidents with the taxi mafia: Lombok Airport and PadangBai in Bali. Corruption in Indonesia is huge. Even airport/airline workers, cops, and military officers are participating in the taxi mafia. Therefore why I am always super suspicious with every ride. I seriously wish that Uber was available in Indonesia. My Canadian friend was tricked by an airline employee telling he she needed a taxi to go to a terminal. She was recording everything. When she uploaded the video and we saw it, we realized that she could have been kidnapped. The airline worker informed her wrong on purpose so she would take a taxi and pay $20. Scary! And she is a solo traveler. TIP: When you travel from the airport to the hotel, you have to pay a toll. Ask the driver for the toll receipt.
Hubby and I only stayed a night here so we could catch our early flight to Qatar. I want to really send a huge shout out the the beautiful female employee who helped me figure out the Gojek billing. I was so traumatized and overwhelmed by taxi mafia in Lombok (Lombok airport) and Bali (Padangbai Port). The gorgeous young sister helped me by contacting the Gojek taxi driver. Check-in was smooth. The room was clean and very tidy. The swimming pool is amazing. Let's not even talk about the Jambiani restaurant.
Stayed in January 2024
Reviewed: 14 January 2024
Nurita
BelgiumNothing
Everything’s in this hotel in fantastic
Stayed in November 2023
Reviewed: 12 January 2024
Wei
AustraliaIllustrations of topless women in the bathrooms, they were inappropriate and unnecessary, especially we were travelling with young children.
The bed was comfortable, the breakfast buffet had expansive selections. Kids club had many activities.
Stayed in December 2023
Reviewed: 13 December 2023
Sudhanshoo
Singaporeslow checkout process
location, hospitality, food, room
Stayed in December 2023
Reviewed: 12 December 2023
Benshi
SpainI couldn't get the spa appointment I wanted
The pool
Stayed in November 2023
Reviewed: 7 December 2023
Van
SingaporeVery good and many choices for the breakfast. It was so delicious. Highly recommendation
Stayed in October 2023
Reviewed: 14 November 2023
Stef
NetherlandsNothing i can think of
Excellent location, beautiful hotel, excellent service, super friendly staff. I had a truly wonderful experience.
Stayed in November 2023
Reviewed: 4 November 2023
Satoshi
Japannone
Indonesian taste in a room, lobby and restaurant. High hospitality with smile. Breakfast is very delicious and many kind of food.
Stayed in November 2023
Reviewed: 22 October 2023
Zaihan
SingaporeThe pool
The food
Stayed in August 2023
Reviewed: 20 October 2023
Sophya_saf
United KingdomThere was a big wedding party at the hotel when we stayed and although it was not an issue with it being very busy, it was inconvenient that we had no access to the jimbaran garden. It meant that if you didn't want to sit in your room, you had to stay in the lobby part which was very congested with all the wedding guests. The pool towels are in need of changing, all discoloured and tired looking it really let's down the place. Late check out options would have been welcomed as an international guest with 17+hours onwards travel we would have appreciated the gesture. Also, the room size was a bit of a squeeze, we had the executive twin room yet there was space only for one suitcase to be opened. One armchair...it's little attentions like this that took away from the experience.
Very comfortable executive suite. The hotel accommodated our party of 4 with the requested adjoining rooms which made all the difference for us. The pool and spa and breakfast were really good. We all loved the selection and quality of food at breakfast. The staff were all helpful and always smiling. The bathroom situation was also very nice with options for both shower and bath. The location was very nice as was the views from the hotel. Lobby was clean and lively.
Stayed in September 2023
Reviewed: 19 October 2023
Tekheng
CambodiaSlow and took long time to get taxi. Staff knowledges of local availability or touring. When ask for something like half-day tour, one day tour, there was no information helped.
All are well setup, clean, all kinds of food in nice indoor-outdoor restaurant, romantic, bar with nice circle design, comfort seats, pool available for adults and kids. Friendly staffs. Great stay!
Stayed in October 2023
Reviewed: 12 October 2023
Shinta
IndonesiaDon’t have proper smoking area
Location and its facilities
Stayed in August 2023
Reviewed: 16 September 2023
Manos
IndonesiaLimited restaurant options in the hotel proper but few good collaborating restaurants at the basement (we liked the Japanese place)
The most beautiful lobby lounge area of any 5* hotel in Jakarta. Everything else was within expectations of a hotel of this category. We loved and appreciated the weekend activities for kids.
Stayed in July 2023
Reviewed: 28 August 2023
Bayu
Germany- nothing I didn’t like
- huge outdoor swimming pool - fitness centre - tennis court - huge breakfast selection
Stayed in August 2023
Reviewed: 11 August 2023
8danilo1
Indonesia- The helpful staff - The size and equipment of the room - The super restaurant with its very friendly staff - A very nice and super hotel in the heart of beautiful Jakarta
Stayed in July 2023
Reviewed: 10 July 2023
Rizki
IndonesiaNothing
Located in a very strategic location. The room is very comfortable and the breakfast is outstanding! We also had a plate of delicious welcoming chocolate. It was a pleasant staycation for us.
Stayed in July 2023
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