Jl. Boulevard, CBD Gading Serpong Lot no. 5, Paramount Serpong, Tangerang, 15810 Serpong, Indonesia
#15 of 33 hotels in Serpong
Guests' ChoiceBased on 126 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.5
Facilities
7.9
Staff
8.6
Value for money
8.0
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 October 2024
Betsy
NetherlandsNothing to mention. Maybe one thing: the access to the main lobby could be more visible for taxi drop off. I was dropped to an entrance which was not the main lobby for my check in
The location distance to and from airport was good. The kind staff, the clean room, total experience was good.
Stayed in October 2024
Reviewed: 13 October 2024
Muhamad
MalaysiaMy regret point is the room which I stayed in was excluding the most crucial factor in my priority list, which is the breakfast. Had to pay extra to get it.
1. Spacious room for an individual traveler. 2. Strong wi-fi signal. 3. Friendly staff. 4. Sufficient amenities. 5. Nearby shopping mall, within a walking distance.
Stayed in October 2024
Reviewed: 4 October 2024
Dongpheng
SingaporeThe tap on bathtub can only select shower but not the non-shower
Breakfast meets the minimum standard
Stayed in October 2024
Reviewed: 5 September 2024
Mohammad
SingaporeNo bathtub, closed back door to Circle K after 10pm. Spoilt remote controller. Not even offered a welcome drink.
Clean,cosy beds & near to shopping mall
Stayed in September 2024
Reviewed: 11 August 2024
Wiwandari
IndonesiaThe swimming pool with a roof. Breakfast is also okay.
Stayed in August 2024
Reviewed: 30 May 2024
Ben
Singaporenone.
Very good spread of dishes.
Stayed in May 2024
Reviewed: 30 May 2024
Ben
SingaporePerhaps install toiletries brackets in the shower so that personal bath items can be put.
Comfortable and clean room.
Stayed in May 2024
Reviewed: 26 April 2024
Wong
SingaporeShould put up clear road Signage from car park entrance leading to the hotel lobby drop off/pickup point.
Ideal location
Stayed in April 2024
Reviewed: 1 April 2024
Paul
NetherlandsService in the restaurant during the day could have been a bit more on point.
Nice hotel with friendly staff.
Stayed in March 2024
Reviewed: 31 January 2024
Joan
TaiwanMy room is so nice, but I dislike how noisy it can be. I can hear those st*p*d modified motors roaring like their owner's empty head. I wish the government would do something about it, but Indonesian policemen never do anything about it and it becomes like "culture" for st*p*d. And I hope there's bigger table for me to do my work. I also wish there's Kompas TV for the channel, maybe there is? But I couldn't find it Everything is great in Atria, except for the noise and the gym, it's a bit too small and it doesn't look anything like the photo
Excellent place! It near the mall, that's why I chose it in the first place, I didn't expect much from this, because almost all the photos I saw in the booking always looked perfect, but actually it's not really nice in the real life, but NOT for ATRIA! I like it! It really is great! I love it here and I wish my stay would be longer, but since I traveled for work, nothing much I could do. But hopefully, someday, I can travel solo and do more exploration there. The staff are SUPER NICE and SUPER HELPFUL! Full of smiles and brighten my day! The food is great! But I hope there will be more authentic Indonesian food such as lontong, gado-gado, pempek, otak-otak, etc, the breakfast is great, but too fancy for me. I wish for more Indonesian street food in the future. My room is so nice, I wish it's my own room for ever.
Stayed in January 2024
Reviewed: 19 January 2024
Azhan
Malaysianone
value for money
Stayed in December 2023
Reviewed: 28 December 2023
Wandy
SingaporeGood location, walking distance from big mall SMS.
Stayed in December 2023
Reviewed: 23 October 2023
Chong
MalaysiaClean and friendly staffs
Stayed in October 2023
Reviewed: 10 October 2023
Elvin
AustraliaThe gym is not properly maintained.
Indonesian style breakfast. Easy check in.
Stayed in October 2023
Reviewed: 2 September 2023
Hadi
IndonesiaFood should be changed every day
Breakfast should be improved
Stayed in August 2023
Reviewed: 1 September 2023
Elizabeth
AustraliaAll is good
Closed to the shopping center
Stayed in August 2023
Reviewed: 3 July 2023
Ratna
IndonesiaThe variety of food that can be ordered via room service is not much. Besides that, maybe the hotel can considering to add places/rack to hang the towel inside the bathroom.
The room, the ambience, dan the food.
Stayed in July 2023
Reviewed: 1 July 2023
Gunawan
IndonesiaTV needs to be improved, my room got an old TV.
Location is near shopping mall. Newly renovated room. Internet WiFi connection speed is good, able to play Diablo IV, watch streaming movies with VPN :) Bubur Benteng is their best!!
Stayed in June 2023
Reviewed: 20 June 2023
Neerlani
IndonesiaCheck in time ar 14.00/2.00 pm, booking for 4 rooms only 2 rooms were ready at 2 pm. Next 2 rooms are ready at 3.05 pm by standing at check in counter. Swimming pool outdoor, but the water were too cold.
Good location, super clean, satisfying breakfast buffet. Friendly staff, especially at Breakfast buffet.
Stayed in June 2023
Reviewed: 7 May 2023
Cornelis
NetherlandsRoom nrar elevator so at night you hear and see the loght. So no good night rest this time, maybe asilent strip unter the door will help!
Location upgradong hotel after last year, only price to expensive.
Stayed in April 2023
Reviewed: 30 April 2023
Mega
United StatesAC. It was so hot in our rooms (2nd floor), I had to call the staff for more than 3 times and still did not fix the issue, I couldnt sleep and the hotel didnt do anything about it until the next day when they finally moved us to different rooms.
The breakfast has many varieties, my 2 year old niece enjoyed the meal, the taste was ok for me.
Stayed in April 2023
Reviewed: 14 February 2023
Gino
ItalyHotel clear but simple. For the breackfast is necessary go our from the loby and turn around the bildng. Staf very kind and service good. Quite perfect for business trip
Stayed in February 2023
Reviewed: 26 December 2022
Xin
Indonesiadesign flaw for the suite room as water from bathroom can flow into the room.
clean and comfortable although abit small.
Stayed in December 2022
Reviewed: 29 July 2022
Ferdyansyah
IndonesiaThere's no smoking rooms,I have to go outside the lobby everytime just to smoke
Clean & cozy
Stayed in July 2022
Milan, USA
Pristina, Kosovo
Porto San Giorgio, Italy
Høyheimsvik, Norway
Łódź, Poland
Madrid, Spain
Quito, Ecuador
Fátaga, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content