Only this and I mention it to assist management. There is something wrong about the colour choices in the room. Greys and browns are functional but they give a cold feeling to the room especially at night. I only mention this aspect. I really enjoy this hotel and will be back.

The staff! Their hospitality and warmth was outstanding and as it was my third time there I felt like family. I have to give special mention to Natasha and Evi who greeted us at breakfast but there were others whose names I did not note. Sorry. The restaurant and menu was excellent. Service was great as was the atmosphere. The gym facilities were fine as was the pool and basketball court. But above all the excellence of the staff made it for me. Even those who made up my room! Outstanding! I look forward to returning.

Stayed in September 2024

Kids corner is back…. Sukak

Stayed in September 2024

Small towels extra

Best shower ever

Stayed in September 2024

nothing

varieties of food for breakfast. Superb

Stayed in August 2024

Smoking area is not well separated at breakfast restaurant by smoking smells

Good facility with golf driving range

Stayed in August 2024

We dont have cos we just stay 1 night so don't what don't like ..mostly is all good

The breakfast it was good and all of kind food so qe could try all diferent food and my family also like

Stayed in July 2024

Food quality can be improved

Nice Hotel, friendly Personal

Stayed in July 2024

None

The room was spacious , fast CHECK in and CHECK out , the staff very helpful The room Service also quick response We also request for extra Bed and asking to combine the twin Bed become One Bed , they really know how to do it fast , neat and covering Again the Bed with mattress converter 🤍 and Service by One young man , which is fresh graduate , and just starter working for 2 months … very good

Stayed in July 2024

N/a

Good location and clean

Stayed in July 2024

Nil

Modern clean .

Stayed in June 2024

The smell of the paint at the painting station, please consider changing it.

The Nana Land, my kids love it so much. The staff is super kind.

Stayed in May 2024

The only problem was that the food was slow to come to the table when we had dinner at the main restaurant, although the staff were very apologetic.

Beautiful setting and pools area, with a mini-zoo and attractions for children. Indoor palm trees provided a nice setting for the restaurant and breakfast area. Rooms were large and comfortable and the toilet and shower fully functional, with lots of hot water. Good breakfast with plenty of choice.

Stayed in April 2024

Centralized air conditioning (harder to control than split AC)

The backyard for family activities, staff response, cleanness, large room, variety of breakfast option.

Stayed in April 2024

The room was a good size, clean and well maintained. Staff were friendly and efficient.

Stayed in February 2024

Nothing. I will return.

The staff were terrific. Special thanks to Hilda who greeted us with a big smile at every meal. Also to Alan who kept our room spotless. But all staff were friendly, hospitable and helpful. I enjoyed the gym each morning, the pools were clean and well maintained. The family friendly atmosphere was excellent. I liked the wide variety of food and the dining area in the atrium made for a good atmosphere and focus of attention.

Stayed in March 2024

The swimming pool has missing lounger.

The staff is very helpful when there is problem with electricity connection with key card and searching for missing earplug.

Stayed in March 2024

Family and kids friendly. Almost everything we need are available within the hotel's area.

Stayed in February 2024

Noisy sound from 3rd floor in the midnite

Kids facility

Stayed in February 2024

all was ok

My Favorite Hotel experience so far all was just perfect

Stayed in February 2024

Nothing.

They have a big swimming pool, a small bird zoo, a very good gym room with nice grass outside to do a yoga. Nice breakfast with quite a variety. The room is quite big too.

Stayed in January 2024

All good, it was a great stay.

The location just outside Cirebon is good. We had a view looking out to the volcano and overlooking the 4 swimming pools. There was so many things to for children to do which was great, and all the staff were very friendly. The room service and breakfast was very good

Stayed in January 2024

None

The staff is helpful and very kind. When I was early check-up before breakfast, they even asked if they could make a breakfast box to take away. It was 3 AM in the morning, and they prepared everything for us. Amazing.

Stayed in January 2024

Nothing!

The culture of hospitality was excellent. Every staff member I came in contact with was friendly, professional and thoughtful. I especially have to mention Devi and Deli at reception who went out of their way to fix problems and make sure everything was Ok. Also Dian for following up on internet problems so quickly. My thanks to you all for making my stay in your hotel so memorable. The breakfast buffet was super good. I might recommend that instead of 4 ultra sweet breakfast cereals you might add just instand oats. It is far healthier and very cheap. The hotel grounds had everything. Well maintained swimming pools, horse rides for kids and archery. The atmosphere at night was lovely and again, it was the staff that made it so. I used the gym every day and it had everything one might need. I have stayed in many good hotels around the world but the culture of hospitality in this hotel was something special. We look forward to returning in March.

Stayed in December 2023

No yet

Restaurant and swimming pool

Stayed in December 2023