just 2 minor things, 1 was the food at breakfast being quite bland. although there was a huge selection/variety, most of them were quite underwhelming. the pates were questionable and cheese selection was quite bad. the only things we liked at breakfast were the juices, matcha latte and "indonesian dish of the day" which was the babi guling. they looked pretty though and made for nice instagram posts lol. i normally don't expect much from hotel breakfasts anyway. no2 was the fact that we had to walk to the lobby to fetch our gojek deliveries instead of being able to get them sent to our room. not a big issue as it probably helps get our steps up anyway.

as soon as I entered the resort, I could already tell it was going to be a great stay. place was so nice and zen. all the staff members were super amazing and friendly. room layout was perfect and they were super clean. love that they also provide bath bombs?! unfortunately, we didn't get the chance to try out the spa.

Stayed in August 2024

AC could have worked better; but the staff did fix it so that it was ok.

The room on the lagoon was beautiful. Spectacular large bathroom. Breakfast was wonderful.

Stayed in June 2024

Staff could be a bit more decisive in solving minor issues. E.g getting a sofa bed for our daughter arranged and getting a transfer confirmed took more than 1 contact

Beautiful spacious rooms, fantastic facilities, friendly staff, gorgeous beachfront location

Stayed in August 2024

The price

The resort was gorgeous, very spacious, luxurious and comfortable. What made it extra special were the staff who were always smiley, helpful and knowledgeable. The breakfast was also really good - a must try

Stayed in August 2024

Some kids slides would make it even more family friendly

The atmosphere

Stayed in July 2024

The price of the restaurant and breakfast is a bit overpriced to be honest but delicious

Everything was amazing ! And the staff is beyond wonderful

Stayed in July 2024

Water in the main pool was cold at times No access to the other hyatt pool

We loved the balcony with sofa outside We loved the ala carte breakfast Free bike rental Coffee machine in the room Gardens on the property, it made us feel relaxed from the moment we entered the property Kids club was great our boy (7) loved the computer room

Stayed in July 2024

Perfect relaxing resort. Wish we can stay here longer

Stayed in July 2024

Food options were excellent.

Stayed in July 2024

The scented bath bomb in the room smelled like garbage when you put it in water. Maybe something had gone bad.

The food was outstanding! We love the breakfast. The staff was very responsive and good natured. Thank you!

Stayed in June 2024

Nothing! Just beautiful!

Beautiful rooms, the lookout was gorgeous and peaceful.

Stayed in June 2024

The coffee ! But I am a coffee snob. So not sure if that is a negative. Sometimes the wait for the breakfast in the morning was longer than you may feel acceptable, but that's down to getting in there early enough, Breakfast offering is exceptional tbh.

On arrival the welcome is warm, and friendly, smooth check in process. Great reception area, with a large welcoming courtyard. Loved how close it was to the beach and associated shops, and restaurants.

Stayed in June 2024

Nothing

New , clean well positioned and feels cosy

Stayed in June 2024

Nothing

Beautiful surrounds. Stunning grounds and buildings. The loveliest staff. The restaurants on site where exceptional

Stayed in March 2024

Spacious rooms with an eye for details and humongously large bed. Delicious breakfast with vegetarian options. Three pools. Very friendly staff helping with whatever was required. Gym next door at Hyatt Regency. We'll be back :)

Stayed in June 2024

The sofa outside (balcony) I think is a little bit smelly

It’s comfortable, and clean

Stayed in June 2024

Brekkie menu could have been made clearer but this is really being picky. U can literally order anything but its not made clear on the menu eg that u can have an english breakfast with beans on toast and sausages

Amazing stay and really were on board and went above and beyond to cater for my allergies

Stayed in May 2024

The resort really lived up to our expectations. Great room, we had a Suite with direct access to the lagoon. The suite was great and spacious. Room number 4101, a corner room with much privacy and a lovely lagoon access, also with much privacy. Recommend it! Breakfast from a meny was tasteful with many options.Dinner at the Fishermen's was superb. Recommend Fresh Lobster and the Seafood plate with Oysters. No trouble to find nice sun beds. Please notice that Andaz is a "child friendly" resort, and I can assure you, there are quite a lot of them! The hotel is very clear about this so this would not come as any surprise when booking. But do not worry. We stayed as a couple without kids and did never find that the kids and noice where of any problem. The area is so large with many spots and there is always place to find a nice restful place. So do not worry if you travel without kids. Maybe the best place to stay in Sanur.

Stayed in May 2024

Environment and the staff , the breakfast

Stayed in April 2024

The water from the tap had a bad smell. It was the same smell as the koi ponds. The smell lingered on my skin after soaking in the bathtub.

Breakfast was awesome for the quality of food provided!

Stayed in May 2024

Very nice, quite , amazing and beautiful hotel. Who loves quite kind of vacay, relaxing. Very tasty restaurant and great staff!

Stayed in May 2024

Nothing

Amazing Amazing Amazing - Everything was perfect.

Stayed in February 2024

The only thing we struggled with was the so called “couch” in the room. We checked in with two 5 year old kids under the understanding that there will be a double bed and a fold out couch. The couch was just a “love seat” for one and it was impossible to put a child on it. The hotel was generous enough to give us one additional fold out bed for free, but it still meant that we had to have one child with us in the bed. So, my only suggestion would be to have a proper fold out couch that turns into a double bed. The room is spacious enough to accommodate that. It will make a world of difference for families traveling with small (but not babies) children.

The property was beautifully designed and spacious with gorgeous courtyard, swimming pools and access to the beach. Breakfast was amazing and we loved that it was served a la cart instead of buffet with no food wasted and always served freshly made.

Stayed in April 2024

Liked everything about the hotel! The hospitality and service are excellent. Stayed in beach villa, very well equipped, nice swimming pool area, direct exit to the beach. Two separate bedrooms, with a bathroom, shower and outdoor showers. The food in restaurants is very delicious. The Spa is nice and very cosy. When I needed medical help it was quick and well organized directly in the villa.

Stayed in April 2024