Cleanliness of my first room at first floor upon arrival was terrible. Bunch of hair in the shower room, no hot water, curtain fall off. But after asking for room move, i got better room at 5th floor facing to toll road which is slightly cleaner and fresher.

Location, bed, balcony, view.

Stayed in September 2024

My toilet/shower kept leaking The water pressure of the shower was poor, and sometimes there would be no hot water The mini fridge did not keep my food cold Our bed broke when we sat on the edge

Location was really central to other places The staff were very helpful and friendly Room service was fantastic Our room had a very beautiful view

Stayed in September 2024

Didn't look like the photos advertised but good enough. Bike rental here is way more expensive than other places (about 50k a day)

Location was great, close to some decent restaurants and spas, also the airport. Room was very spacious. The pool was nice.

Stayed in January 2024

Our room air conditioning is not working properly. floor was sticky. We request to change room and was only made available on 3rd day. dining area is a bit warm with only one cooler which can't cover the whole area.

staff were friendly.

Stayed in February 2024

1. When arrived the room floor was really dirty, i remember that my feet turns black due to the dust 2. The pillows smells musty

1. The staffs were so nice & tried to accomodate our needs 2. Breakfast taste was okay, but they don’t have many menu choices

Stayed in March 2023

The breakfast was not so good (aside from what was provided from the staff member) The hotel is a bit old so there quite a few mold and stains everywhere - it would be such a wonderful place if it were cleaned up a little bit more. There is also not much space for parking bigger cars, we were lucky to be the only ones with a car at the time

We initially booked the Royal Suit for the night views but we got a free upgrade to a private pool room instead. It was a large room with a large bed and it had a couch and an eating area and a mini kitchen. The bathroom was also quite big and the room we had had a bath in it. There was a pool table that was accessible for guests and a nice pool (which we never used because we had our own private pool) The location is just outside of the hustle and bustle of the main areas and Nusa Dua beach is not far - about a 10 min drive A staff member noticed I didn't eat any of the breakfast that was provided (as it was not good to be honest but I was not surprised considering the reviews I had already read on here) but he went out of his way to offer to make an omelette and gave me fruit which was so nice of him. Also the next day I didn't want to have breakfast (knowing it would be the same thing and I might not get the Omelette from before) but the same staff member called our room and asked if we wanted the omelette and fruits again and had it delivered to our room. Don't know his name and couldn't find him later to thanks him and tip him but he was amazing!

Stayed in August 2022

The room. All these answers were in my email before I checked out.

I wrote my complaint by email, and your manager sent me a plate of fruits as a compliment. I find it funny, the fact that she/he didn’t come to face me in person and she/he wrote in the letter to me “We take really serious customer complaints/feedback. Oh really?

Stayed in June 2024

Could use some updates, but did notice they were starting those when I left. Air conditioning units on the balcony make them very hot, depending on which side you're on..

What a wonderful affordable place to stay. Not 5 start luxury, but does what it needs to. Would stay here again. Staff were brilliant and attentive to any requests. Food exceptional. Away from the hustle and bustle of kuta, but close enough to go there daily for a few $$ in a grab.

Stayed in May 2024

Accomodating and very friendly staffs

Closer to the airport and quite place to stay

Stayed in March 2024

The service, i said the telephone is broke, they dont send any reaction, they forget put the new towel, so i must always went to the reception to ask something, the hotel is old fashion and not mainteined as use to be

Stayed in January 2024

The property is not very well maintained, yes it is clean & seems to be maintained at glance, but if you try to look it in a more detail inspection you will notice; you could see that some of the bamboo gates are missing, the lift is old, the curtain looks okay at first but if you noticed the inner part, oh it was torn, things like that. Super sad to see this beautiful property in that kind of condition. I hope the management will improve the maintenance of the property.

The super friendly staff, the size of the bedroom, clean. I had a good stay here, though it was not perfect (see what I didn’t like about the property)

Stayed in January 2024

Many facilities in the room are not working, like kettle, and hair dryer, and the private pool is so dirty. there are leaves and insects body in the water. Limited to 2 bottles of water per day but the staff never tell me, the first day i requested water, the staff never say anything, however the 2nd day i requested, they asking for RP10k each bottles. WOuld really appreciate proper communication.

Quiet environment.

Stayed in December 2023

Having to leave

Beautiful food, friendly staff, awesome room

Stayed in October 2023

Hello, I regret to write this complaint as I don’t usually complain when I go and stay in hotels. However me and my partner are not happy with our stay at your establishment. We have had an amazing time in Bali for our anniversary. The last two days we wanted to spend it on your establishment and have a relaxed time in Nusa Dua. However this was not the case. When we walked in the receptionist did not give us a warm greeting she did not look like she wanted to be there. We then asked about laundry service and the receptionist said it will be done in the morning. We then proceeded to our room. Once we were there I had to go and get the receptionist and she did not look happy I was asking for her help. The room was unclean as seen from the pictures. The bed sheet was dirty and had yellow stains on it. The floor had ants crawling on it. The table had a stain. There was a used glass in the fridge and cobwebs. This is not what we expected coming to stay in a 4 star establishment. I am disgusted. We even asked if the pool could be cleaned for us as we wanted to spend the two days just relaxing at your establishment before our flight. We ended up going out for the days we were there as the place was not clean at all. The toilet had stains on it too. This is not the standard we expected. We ordered room service a few old fish was given and my burger was uncooked. As seen in the pictures. Again not the standard we were expecting . At breakfast time we came for breakfast at around 9am again the female members of staff were huddled together and when asked if there will be any more food that would be severed the female with the skirt spoke to me in a rude manner and said I should have come earlier. This was not spoke about before again times were told breakfast was between 7am to 10am. I then spoke about how everything is finished we have paid for breakfast she then proceeded to make some noodles.

Nothing

Stayed in July 2023

n/a

It was a beautiful stay. Comfy! The pool was beautiful and staff were amazing! So sweet and accommodating. Yummy food from the restaurant.

Stayed in June 2023

The room is dirty by itself (not dependent on cleaning), and many things are just simply broken (I was not able to close the window, and different bugs "were welcome" to my room). Also every night in my toilet two cockroaches appeared. WIFI was down if a lot of people were in the hotel. Pool is so cold... Will live there if the price will be decreased in 3 times.

Friendly personnel, good location

Stayed in June 2023

Absolutely disgusting place to stay. We booked 3 rooms and all three of them were filthy and full of mould! The rooms smelt horribly of mould and the furniture was stained all over. The door to the private pool wouldn't close or lock and would swing as if it were off the tracks constantly. We tried the breakfast buffet only to find that bugs were crawling all over the food and the bread was mouldy! When we approached staff about this they simply removed a couple of slices of bread with the worst mould and left everything else! We asked for the rooms to be cleaned and nothing was done. We left the hotel early as it was so disgusting that we could not stay there. We asked for a refund due to the condition of the place and after giving us weeks of run around, we are now just being ignored. I would not recommend any person ever use this hotel!!!!!

Nothing at all.

Stayed in March 2023

not comfortable location, room was dirty, everything in bathroom was rusty

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Stayed in March 2023

How far away from shops

The suite and food staff

Stayed in March 2023

Everything: Firstly the hotel was filthy,run down and health and safety under the levels. The roof top bar and seating etc did not exsist completly rundown and empty.Disgusting. wires exposed,dangerous lighting,the list goes on! The food was awful,cold,badly cooked,breaking all health and safety regulations.Absolute lies from there website and agencys they advertise with,this place is disgusting. The staff are unprofessional,untrained and very stupid in serving clients needs truthfully and with hospitality skills.One of the worst places we have stayed.This place should be shut down. BEWARE

Absolutely nothing.

Stayed in January 2023

In general everything was ok

Facilities to pay and booking, staff really polite

Stayed in January 2023

Everything is very dirty, dust and stains everywhere. Airconditioning didn’t work. Furniture and walls had stains and holes in them. Staff understood very little english. Breakfast and food in the restaurant was very bad. Every morning they had fewer choices. They had a scooter rental service there. We booked two scooters on saturday for monday morning at 8.00, they sayd that we would have them on monday at 8.00. On monday at 8.30 we went to ask them about the scooters but they hadn’t booked them. We had massage appointments for 10.00 and it was a 30 minute drive. At 9.30 we went to ask one more time but they still didn’t have the scooters and we missed our appointments. When we told them that we don’t need the scooters anymore beacuse we missed the time they only smiled and said okay. The Worst Experience Ever!!!

Stayed in January 2023

rooms a bit tired, bar and restaurant shut which we didn’t know until arrival.

very spacious rooms, beds were very comfortable and staff couldn’t do enough for us even came running after me when I forgot my iPad in the room. very close to the airport

Stayed in October 2022

Staff was very friendly. Very good airconditioning, Wi-Fi and TV channels. Bed was very comfortable. Free waterbottles everyday. Mini market is only one minute walk from the hotel.

Stayed in September 2022