Jalan Danau Tamblingan No.168, 80228 Sanur, Indonesia
#16 of 102 hotels in Sanur
Guests' ChoiceBased on 439 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.3
Facilities
9.0
Staff
9.6
Value for money
8.9
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 November 2024
Sarah
AustraliaWould have liked different options for breakfast
Great clean rooms. Pool was lovely. Staff were amazing.
Stayed in November 2024
Reviewed: 9 November 2024
Sharon
AustraliaN/A
Comfortable rooms, beds, pillows, sun chairs, toiletries. Super big clean pool. Awesome cafe out front with delicious food and super friendly staff. Close to everything great position. Have stayed 5’times now never disappoints!
Stayed in November 2024
Reviewed: 8 November 2024
Christy
AustraliaAlthough small it was clean and everything you need. Pool was great , breaky was amazing
Stayed in November 2024
Reviewed: 8 November 2024
Carmel
ItalyFabulous restaurant on site. Close vicinity (walking distance) to everything we wanted. Staff were amazing, so friendly and helpful. Everything was clean and neat.
Stayed in October 2024
Reviewed: 5 November 2024
Nixey
New ZealandThe breakfasts were great, a good variety. The location was perfect, central and just a few minutes walk to the beach
Stayed in September 2024
Reviewed: 5 November 2024
Thi
CanadaThey didn’t have a luggage rack so I had to keep my luggage on the floor.
Clean and comfortable. Staff were really friendly and helpful.
Stayed in November 2024
Reviewed: 30 October 2024
Wendy
AustraliaThe pool was warm
Location. Soft bed. Staff so friendly
Stayed in October 2024
Reviewed: 28 October 2024
Melissa
AustraliaThe lights outside of the room stays on all night!
Fantastic location right near the Main Street in Sanur. Very quiet considering location. Great air con, rooms cleaned very well and staff friendly and helpful. The shampoos and conditioners were very very nice.
Stayed in October 2024
Reviewed: 27 October 2024
Marilyn
AustraliaGreat food Central location
Stayed in October 2024
Reviewed: 24 October 2024
June
SingaporeWe could hear the sound of doors slamming whenever other guests left their rooms but that didn’t affect us much.
Everything about Akaya Bali was great! Nice little hotel that gets quiet and peaceful at night despite being on the roadside. Close proximity to the beach, shampoo lounge, bike rental, massage parlour and restaurants. Food at Cafe Akaya was delicious as well. Staff were very friendly and courteous throughout our stay :-)
Stayed in October 2024
Reviewed: 24 October 2024
Denise
New ZealandLovely hotel on main Street in Sanur, near a path through to the beachfront, 5 mins walk to beach. High standard of accommodation, modern rooms, great pool and staff friendly and efficient. Breakfasts in great hotel cafe, choice of menu, excellent food, we chose from range of coffees and teas, fresh fruit or juices, muesli or chia pudding and then choice of cooked, our favourites were eggs benedict, avocado on toast and omelets with sides such as mushrooms. We would definitely stay at the Akaya again, very happy with everything. For scuba divers there's a dive school and shop on-site.
Stayed in October 2024
Reviewed: 23 October 2024
Carl
AustraliaFound the beds very hard.
Service was excellent. Property was well maintained, pool was a delight.
Stayed in October 2024
Reviewed: 22 October 2024
Joanne
Australiastaff were amazing - couldn't do enough for you and were so genuinely friendly. Akaya Cafe has fantastic food and coffee and one of the better cafes in the street.
Stayed in October 2024
Reviewed: 21 October 2024
Mazzy_211
AustraliaNothing everything was great !
We liked everything about Akaya Bali Sanur ! Its prime location in the centre of Sanur, proximity to nice restaurants/bars, great pool area, comfy beds, fabulous on-site Cafe Akaya and the friendly staff.
Stayed in October 2024
Reviewed: 21 October 2024
Graham
AustraliaThe only issue I had was not with the hotel but while trying to enjoy a drink around the pool the people that smoked in close proximity was a bit disappointing. However in Bali you get that wherever you go.
The hotel is in a very good location close to restaurants, icon shopping centre beach. The staff are very friendly and helpful. The room while not spacious are fine for 2 people nice hot shower with good pressure. Cleaned daily. Breakfasts are fine, I have read that the selection is minimal but we found that to be incorrect as we have something different each day and were very happy with the food. The hotel had 18 rooms which we loved as nice and quiet and not crowded. Very happy with this hotel and would definitely stay here again
Stayed in October 2024
Reviewed: 18 October 2024
Austine
Hong KongIt would be nice to have more sockets.
Location was good. Several nice cozy restaurants and bars nearby. Supermarket is 5 min away. The reception lady was very friendly. Check in/out process was fast. The place was clean. Less room so quiter.
Stayed in October 2024
Reviewed: 11 October 2024
Tanja
GermanyIt was not very soundproof so you could hear people walking by the room.
The room was clean and nicely furnished. We felt very comfortable. The hotel is located right at the main street with restaurants and shops and a short walk from the beach. The food at the hotel’s cafe was very tasty.
Stayed in October 2024
Reviewed: 6 October 2024
William
AustraliaNothing
Small boutique hotel with rooms surrounding the pool, great friendly staff, nice restaurant and pool. In the heart of Sanur close to the beach.
Stayed in October 2024
Reviewed: 2 October 2024
Michael
AustraliaNice and clean with amazing staff. Its located in the main street walking distance to everything you need including the beach. The room was well kept and very clean. Highly recommend. Just to note, we checked out at 12pm and our flight was at 11pm, the staff allowed us to hang out at the pool, and even had a communal shower and toilet (very clean) that we could shower and wash up before leaving for the airport. Could not tell you how well looked after we were there.
Stayed in September 2024
Reviewed: 30 September 2024
Louise
New ZealandWe would stay again, but a couple of things to note - The pool is used by the scuba dive school for their pool-based lessons sometimes - if that is a few people that does make the pool difficult to use for a while. It is also a very nice area but not very private as the other end (not shown in the photos) is the dive shop/reception which is glass fronted and then more glass to the cafe and street, wouldn't stop us staying again though. It would be nice to have more privacy in the rooms/balconies, but as the rooms/balconies face either the pool-side area or (upstairs) an open walkway there might always be someone walking past and so often kept the door and curtains closed.
Good location on the main shopping/cafe street of Sanur just running parallel behind the beach. 30 mins walk in each direction covers most of the main shops and restaurants, and the alley to the beach is almost opposite so just 5 mins max to the seaside strip. Even though the road is busy a lot of the time Akaya felt quite calm and peaceful. Staff are really very nice and helpful, and the place was kept spotless, I have never seen anywhere sweep the floors as often! The pool was a nice size and enough sunbeds around and there was another area upstairs where you could lounge and have breakfast served if you liked. The Akaya cafe was excellent, I think it probably is one of the best cafes around and so we ate breakfast here most mornings. There was tea/coffee in the rooms and while the cafe was open (until 7 I think) you could order food and drinks and have them in the pool area or your room etc. The rooms were a little run down but good facilities, nice big shower and cupboard and good aircon. The balcony areas are a nice cute place to sit.
Stayed in September 2024
Reviewed: 27 September 2024
Claudia
Switzerland* friendly and helpful staff * comfortable bed, nice and quiet room * amaaaaaazing and delicious breakfast options, unfortunately we couldn't try all of them :-) * beach approximately 7min in walking distance * many nice restaurants in the neighborhood and shops as well * great for a stay to relax and enjoy
Stayed in September 2024
Reviewed: 24 September 2024
Hayley
AustraliaLoved the location of the property and that it was a smaller amount of apartments within it. Maria was amazingly helpful and the breakfast was delicious!
Stayed in September 2024
Reviewed: 22 September 2024
Kirsty
United KingdomNothing
Amazing little get away just off the main road Friendly staff, clean property great pool
Stayed in September 2024
Reviewed: 20 September 2024
Kaori
JapanIf you have a lot of luggage, it might be kinda small to you.
It was accessible to any shop and places around Sanur. Staffs are friendly! Bfast was so good.
Stayed in September 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content