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Reviews of Timeout Heritage Hotel Zagreb 4 stars

16 Ilica, Lower Town, 10000 Zagreb, Croatia

#82 of 89 hotels in Zagreb

Guests' Choice

Review score

Based on 1455 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    9.4

  • Facilities

    7.6

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 16 September 2024

    7.0
    Ideal for 3 nights not during weekends
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Smoking in the out garden in groundlevel

    Location great, shops & bars & restaurants

    Stayed in September 2024

  • Reviewed: 14 September 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Family Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Room layouts are strange, acoustic insulation is not good, you hear anyone walking around. You have to take the elevator in middle of the bar to get to the rooms. Quite loud as it is a busy bar and club as well.

    Central, very well located and good value

    Stayed in September 2024

  • Reviewed: 3 September 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The walls were too thin.and the noise carried

    The location

    Stayed in September 2024

  • Reviewed: 28 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The overall impression was more of a basic hostel than a hotel. Not very clean or tidy, but still okay.

    Well located and convenient. Surprised how quiet the room was, considering the bar/nightclub just below.

    Stayed in August 2024

  • Reviewed: 24 August 2024

    7.0
    Great stay
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Seems to be next to a night club. I remember waking up around to 03:00 am to very loud music lol

    The stuff is super friendly, they let me check in early. Great location. Nice and clean

    Stayed in July 2024

  • Reviewed: 18 August 2024

    8.0
    Very good
    • Business trip
    • People with friends
    • Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Kind Staff and Good Place for have fun 😁

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    A little more lighting over the breakfast area.

    Very well located hotel. Secure public parking was just a short walk away. Quirky room. We stayed on a Wednesday night, the underground nightclub was open until 4am but there was no issue with noise. Weekends may be different. Perfect location for enjoying city nightlife. Bars on site were nice. Staff very good. Would certainly stay again.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    8.0
    Very good
    • Solo traveller
    • Double or Twin Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The property is in a good location, room was decent, no complaints. I see a lot of the negative reviews are about the night club in the centre of the hotel where music plays into the night on certain nights but this information is reflected in a lot of places and perhaps the reviews then don't match the property but the person who booked it.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    There is a night club in the basement. The music can be heard in the rooms. It is quiet but still noticeable at night. Take earplugs.

    The hotel is very conveniently located. There are lots of stores and places to eat within walking distance. There are 2 car parks nearby. The room was nicely furnished, clean and fairly large.

    Stayed in July 2024

  • Reviewed: 12 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    They were right about music playing into the wee hours. I should have cancelled and booked a different location before the 4 hour grace period expired.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    i only stayed there one night. however when i first received the key from front it was for wrong room which was already occupied by someone. luckily the room was empty and i was given another room but imagine being in your room and someone just opens your door

    Stayed in June 2024

  • Reviewed: 7 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning is an issue. Previous guests dirty towels were left , toilet bowl wasn't cleaned. Extremely noisy. Doors make lots of sounds so when 1 guest opens or closes the door, the whole floor can hear it. You can imagine for the whole night. I booked a room with balcony but the balcony is facing everyone because it's an indoor design. It's awful. It's retro style. Everything's black . It's very dark inside as not sufficient lights and lamps.

    Great location and friendly staff and nice breakfasts. Got fridge and a free drink though I don't take.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was definitely some rolling noise from trams in the morning and I did feel like I heard noise from the service stairs like someone trashing bottles after closing or somewhere else, like the fire door banging....but for the price, why complain, I didn't expect a soundproof room when you are above a bar/nightclub locatuon

    I liked the shower and the bed was comfortable. Plug socket by the bed and a view over the main street. Mini fridge was a plus. The decor I liked, it's very industrial modern, glittery floors, can seem strange but it's ok. I like that the shower magnetically locked so it became a waterproof cubicle. The staff were really helpful and friendly.

    Stayed in August 2024

  • Reviewed: 1 August 2024

    7.0
    Unusual stay for 1 night in the heart of Zagreb
    • Leisure trip
    • Family with young children
    • Triple Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Smoke smell everywhere, no real hotel, breakfast is just ok

    Beds are very comfortable, place is a bit crazy, good location, clean, probably more noisy on the weekend

    Stayed in August 2024

  • Reviewed: 28 July 2024

    8.0
    If I were to visit Zagreb again, I would book at that same hotel again.
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Near to everywhere

    Stayed in July 2024

  • Reviewed: 28 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Different. Clearly a lot of care has gone into decorating each room. Right in the middle of the city.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    too much noise from the bar below the rooms and the trams

    the location was convenient the reception was helpful and the staff were very friendly.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Garden View
    • Stayed 1 night

    You have to go through the public bar to reach the lift

    Excellent position

    Stayed in July 2024

  • Reviewed: 5 July 2024

    8.0
    Everything was good 👍
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect

    The room was spacious and comfortable . Staff was also very friendly

    Stayed in July 2024

  • Reviewed: 2 July 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There is a strange smell in the room/apartment. Despite it being clean overall but something terrible left its smell in room

    The location is in the middle of the city centre and it has nice architecture

    Stayed in July 2024

  • Reviewed: 30 June 2024

    7.0
    During my business trip, I found the hotel to provide good value for money due to its central location and reasonable co
    • Business trip
    • Solo traveller
    • Family Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    However, there were a few drawbacks; the noise from the bar located in the lobby was quite loud, and the smell of cigarette smoke near the elevators was noticeable. Additionally, the breakfast offered was not of very high quality which was a bit disappointing.

    The location of Timeout Heritage Hotel Zagreb was excellent, centrally located which was perfect for my needs. The room was spacious with a very comfortable bed, making my stay quite pleasant.

    Stayed in April 2024

  • Reviewed: 26 June 2024

    8.0
    It was comfortable and convenient.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 3 nights

    Would have been nice to have a map of the area provided. Not everyone uses their phone for travel.

    Breakfast was OK but not outstanding. Coffee cups too small. I did not have breakfast included and cost was reasonable. I alsao appreciated the friendliness of the staff in the rooftop bar.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Family Room with City View
    • Stayed 9 nights

    Room was old / worn. Needs to be refreshed

    Good continental breakfast. Nice selection of food. Could have more fruit.

    Stayed in May 2024

  • Reviewed: 16 June 2024

    8.0
    good for the budget
    • Leisure trip
    • Couple
    • Double Room with Upper Town View
    • Stayed 1 night
    • Submitted via mobile

    Drunk & Loud People from the Rooftop bar passing by all night shouting and singing.

    Very central, 2 minutes from the main square. Top Price.

    Stayed in June 2024

Showing 1 – 25

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