You have to pay a deposit of 200e per room. Breakfast is not included in the price and is not cheap at all (but it is excellent!)

Hotel is beautiful. Spacious, comfortable, very classy, relative near the center. The staff is very friendly. A pure ten!

Stayed in November 2024

The staff are not welcoming , hardly helped us in checking in on carrying luggage and no help in checking out, no water nor tea or coffee in the room , the breakfast items are limited

The location and the luxury of the hotel, resturant in brakfast was elegant

Stayed in November 2024

Check in and out . No staff available. Waiting 15 minutes to be seen

Stayed in October 2024

The spa area could be updated a tad…lemon water or small details to enhance the experience.

Don’t miss the breakfast-trust me. Being in this hotel is like stepping back to a more sophisticated time. Every detail is quality and exceptional.

Stayed in November 2024

This is a perfect hotel with amazing facilities and amazing staff. The best Štrukli in the world.

Stayed in November 2024

Nothing.

The hotel is beautiful. The restaurant was superb. The location was great, very close to the train station and a short walk to the main square. The staff extremely helpful.

Stayed in November 2024

There are no tea and coffee facilities in the bedrooms - a real shame

Fabulous hotel. I stayed for 2 nights in a King room and it was spacious and very comfortable indeed. Main restaurant has very innovative dishes but isn’t cheap. Good bar and bar staff. Good breakfast

Stayed in October 2024

Difficult to operate the room television .....

I stayed there before . A beautiful , classic building , history and service.

Stayed in October 2024

Everything was more than perfect! Kind and friendly staff,very convenient location,clean and well maintained facilities… Worth it for sure 👍🏿

Stayed in October 2024

The overall impression was let down by the breakfast. Relatively expensive at 26 Euros, the buffet choice was ok, but the a la carte items were tasteless and not served hot. The service was poor, we repeatedly had to wander around to find staff. The coffee was the worst I’ve had this year travelling across three continents.

Wonderful building interior, large and comfortable room. Check in and concierge staff were excellent.

Stayed in October 2024

Architectural style,location and value for money

Stayed in October 2024

Very clean, excellent service and very good location.

Stayed in October 2024

Despite the fact that smoking is likely not allowed on the premise, there was a noticeable smell of cigarettes throughout the corridors and lobby.

The elegance of the surrounding, the beautiful staircases, the Zinfandel restaurant. It felt like being in another era. We could feel the history that had taking place in this of hotel.

Stayed in September 2024

Bar staff sometimes very slowly in servicing the guests. Two young ladies even unfriendly.

Concierge ( Monica) very friendly en knowledgble. Location is top. Terrace and Zinfandel excellent as well as the breakfast staff and service.

Stayed in September 2024

Old hotel but comfortable

Good breakfast and location.

Stayed in September 2024

Absolutely nothing!

Just like good hotels used to be.

Stayed in September 2024

The bathroom is big but the shower room is so small. Cannot reach the reception by dialing 9 several times, quite disappointed.

The location is wonderful and the breakfast has many varieties.

Stayed in September 2024

There were no complimentary drinks or tea/coffee making facilities in the room, not even a kettle. The mini bar was well stocked even with mini bottles of champagne but no way to make coffee/tea unless you ordered through room service. This is a pretty standard facility for a five star hotel so it was disappointing that nothing was provided and has led me to give a lower score in my review.

Beautiful and historic hotel in the centre of Zagreb. Room was a great size and I loved the art deco feel of the decor in the room, bathroom and throughout the hotel. Very comfortable bed. Staff were very helpful and friendly. Shame I was only able to stay one night due to an early flight.

Stayed in September 2024

The coffee maker inside the room was filthy.

It was perfect. Choices were plentiful. Although we were rushing, the food that was served was excellent.

Stayed in September 2024

Nothing really.

Very central. Trams at the doorway. Grand old hotel which has been maintained well. A little bit of preserved history. The room was comfortable and the food was fabulous at the Bistro. We had breakfast included but had to leave early on our last day and without prompting the hotel packed us a breakfast to go which was very generous.

Stayed in September 2024

One room was not ready at check in, but they upgraded both rooms to suites to compensate

The breakfast was very good with lots of choices and served in a lovely room off the terrace

Stayed in September 2024

Wonderful hotel! Classy, elegant and so beautiful. Our room was at the front, overlooking the courtyard. Everything was perfect. Location just right. And ... the best facial I've had in my life!

Stayed in August 2024

The restaurant, Zinfadel, put Esplanade better than most luxury hotels. You can taste the quality of the ingredients. Breakfast was a joy. Dinner reservations were impossible to get so we did lunch and were glad to have had that opportunity to enjoy the cuisine.

Stayed in September 2024

Loved everything, perfect location great staff beautiful hotel

Stayed in September 2024