13-17 Observatory Road on Knutsford Terrace, Yau Tsim Mong District, Hong Kong, Hong Kong
#116 of 285 hotels in Hong Kong
Guests' ChoiceBased on 506 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.0
Staff
8.3
Value for money
8.2
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 18, 2024
Prettyjess
MalaysiaReally need walk up hill.. painful after long walk whole day been walking outside..
Aircond was really good.... when outside is really hot...
Stayed in September 2024
Reviewed: September 18, 2024
Bonapera
Francethe card never works and we had to go to the reception each time for ask for a new card
good ratio confort/price
Stayed in September 2024
Reviewed: September 16, 2024
Hoyuan
MalaysiaMy room has 2 small beds which I was not expected. The style of hotel is quite old, so I saw many ppl confused with how to use hotel key cards at the elevator.
Location is really good. Room was cozy and quiet even though, the location of this hotel area is nearby a lot of bars.
Stayed in September 2024
Reviewed: September 16, 2024
Helen
AustraliaThe entrance to the hotel is a very steep but we entered the hotel from the basement via the hotel lift which was a better option for us
We stayed 1 night at the hotel on the way to Europe and 3 nights on the way back When we arrived at the hotel on the way back and the reception gave us our room - it was very small and we requested a larger room which the hotel accommodated us so we were very pleased
Stayed in September 2024
Reviewed: September 12, 2024
Arjay
United KingdomNone
The staff were friendly and helpful. They’ve helped my dad and my son when they got locked out of their room
Stayed in September 2024
Reviewed: August 11, 2024
Jc
PhilippinesAll went well
Stayed in July 2024
Reviewed: July 23, 2024
Victor
United States of AmericaN/A
Overall good experience.
Stayed in July 2024
Reviewed: July 18, 2024
Terence
SingaporeThe hotel front entrance has a very steep slope.
There is a roof top garden from where one can see the Hong Kong Observatory. Very clean rooms and strong aircon.
Stayed in July 2024
Reviewed: July 12, 2024
Nancy
United States of AmericaBed is hard as rock!
Location
Stayed in July 2024
Reviewed: July 8, 2024
Ma
PhilippinesNo complimentary water. I understand the effort to be more environmentally friendly by not having bottled water, but I hope you explore alternative ways to provide water for your guests especially in the summer. Other hotels provide a pitcher in the room, and water dispensers in each floor so guests can still have water.
Its location was good…. Short walks to the train, eating places, malls. Elevator at the basement saves you from having to walk up the hill
Stayed in July 2024
Reviewed: July 1, 2024
Helen
AustraliaThe Hill entrance to hotel was challenging so we entered via basement and took lift to main desk
Friendly customer service
Stayed in June 2024
Reviewed: June 23, 2024
Cherryl
KuwaitJust a little slope, so after a tiring day from the tours, you still have to climb up stairs going to hotel main entrance.
Place is comfortable and clean, everyday they are changing sheets and cleaning the room.Great location accessible to all, nearby TST MTR.
Stayed in June 2024
Reviewed: June 20, 2024
Mzahim
United Arab EmiratesClimbing the hill was a daunting task but it was a good workout.
Location was good, close to the metro station MTR restaurants n cafes
Stayed in June 2024
Reviewed: June 18, 2024
Lk
Hong KongThe air conditioning could not be adjusted. So the room temperature was too low for a comfort stay.
Stayed in June 2024
Reviewed: June 8, 2024
Jacques
CanadaNothing! Everything is great.
2nd time at this hotel. The hotel is great. The rooms are bigger than the average room sizes in Hong Kong. The location is very good. I really like this hotel and I plan to go back for the 3rd time in November.
Stayed in May 2024
Reviewed: June 7, 2024
Leyla
Indonesia- If you're sensitive to light when sleeping, you may find it a little bright at night. The light switches are quite bright, but we covered them up with black tape and it was fine. Curtains aren't blackout ones so be prepared to be woken by the sun in the morning. - It's about 12-15 mins walk to the MTR.
This is our second time staying here. The room is clean and comfortable, the shower is amazing, aircon is cold, closet space is generous, and the soundproofing is pretty good. We stayed on the 13th floor and it was quiet despite being right above the bars, although you will occasionally hear doors closing/opening (depends on how loud the other guests are). Also there are many shops and restaurants in the area so there's plenty to see!
Stayed in June 2024
Reviewed: June 4, 2024
Lai
Malaysiaslightly far from MTR stations, however many restaurants and convenient stores around, not recommended for people with walking problems, quite sloppy and need to climb up stairs
Stayed in May 2024
Reviewed: May 31, 2024
Rino
United KingdomNo water bottles in the room.
In the centre, close to many convenient stores and restaurants. The bed was very comfortable and the room was very clean. If i would go back to Hong Kong i would definetely stay again.
Stayed in May 2024
Reviewed: May 24, 2024
James
PhilippinesShower did not drain properly.
Location is very good, room are very clean and the staff are very friendly.
Stayed in April 2024
Reviewed: May 20, 2024
Andrew
Hong Kongneed to walk uphill to get to hotel
room very clean and tidy
Stayed in May 2024
Reviewed: May 17, 2024
Michael
United States of AmericaThe staff could be a little friendlier . Never smile.
Great rate, clean, modern rooms
Stayed in May 2024
Reviewed: May 5, 2024
Roxanne
United States of AmericaThe location is on a hill, so it's a bit tiring walking up the hill at the end of a long day of exploring. But it's in a great location and perfect if you want to explore Tsim Sha Tsui!
Staff were friendly and room was clean. Amenities were great as well. The location is awesome for travelers looking to be located somewhere in the middle of the action of Tsim Sha Tsui.
Stayed in March 2024
Reviewed: April 22, 2024
Shayna
SingaporeWasn’t very clean; there were hairs left in the toilet upon entering for the first time and even after housekeeping. Lingering cigarette smell in the room. Staff could be friendlier. Steep slope leading up to the hotel entrance, do be careful when handling luggage.
Appreciated the free room upgrade. Enough space for two huge luggages. Good location in the heart of Jordan/TST, well-connected by various metro and bus lines, including the airport bus. Lots of food and shopping options around, with two coin laundromats a few minutes’ walk away. Mattress was quite comfortable.
Stayed in March 2024
Reviewed: April 5, 2024
Arnel
PhilippinesBidet & Microwave additions
Location is good and room are nice & clean.
Stayed in April 2024
Spay, Germany
Madrid, Spain
Pori, Finland
Warsaw, Poland
Garjia, India
Seminyak, Indonesia
Margate, UK
Robidišče, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content