Staircase with luggage but you only do that once

Location was excellent and the staff were exceptional, room was immaculate

Stayed in June 2024

The step outside the room needs to be fixed. Stairs are steep.

The location and the owners of the property where extremely helpful

Stayed in May 2024

N/A

Location… friendliness and helpfulness from each family member .. a real sense of being cared for ..

Stayed in May 2024

One night there is a neighbor putting music very loudly.

The host is a really nice person! The hotel is very clean and very near to the center sea. I lost my charger when checking out and the host kindly sent it to me to another country. That was really kind!

Stayed in May 2024

Not much really it suited my needs I didn’t have a window looking out but that was the choice I made for the price

Location, friendly, clean ,

Stayed in May 2024

From the minute we walked in we were looked after giving us places to visit and leaving water and chocolates in the room as a gift. Great customer service and going that extra mile.

Stayed in April 2024

If you take a room with balcony - be prepared that it will be pretty loud in the evenings and nights. But it can be managed

Wonderful hotel owned my a family. Great rooms, wonderful interiors and extremely kind people. It was a pleasure to stay there

Stayed in November 2023

It’s not necessarily related to the property itself, because the old town of Chania has a big problem with parking, and due to the structure of the town and the buildings being old, they can’t have parking areas provided to the visitors. But yes, parking was a problem, although you won’t find a hotel in the old town that won’t have the same problem.

The room was beautiful, exactly like in the pictures! It was well equipped with blow dryer, iron, big wardrobe, toiletries, room was cleaned daily and towels changed daily too. Throughout our stay, we met the owner of the hotel who was such a lovely gentleman. Not only he made us feel very welcome, but also tried to guide us what places to visit. The location was perfect, right in the centre of the old town and all the amenities where 2-10mins walk. I could not recommend this hotel enough. On our next visit we are definitely staying there

Stayed in September 2023

There is nothing that we did not like about the property. It was perfect.

The Hotel was absolutely gorgeous and the family that runs the hotel was so loving and caring and helpful.

Stayed in September 2023

The staff were so lovely and helpful! Room was perfect and exactly what I needed

Stayed in August 2023

Great value for money! Large and very clean room. Best possible location close to everything - shops, restaurants, port, bus station. Very helpful host! Thank you very much for making my vacation so pleasant!

Stayed in September 2023

My room did not have an exterior window.

The location is fantastic. Friendly staff .

Stayed in September 2023

Doors were tricky. We had problems with opening doors as those got stuck super easily. Shower floor was super slippery even without water.

Location was perfect and everything was super near. Staff was friendly and helping.

Stayed in September 2023

The bathroom could be better if there is curtain in the showering zone, then less water would come out on the floor, but it doesn't matter, I can control the water since the second night. But in gengral, the room is clean and tidy which I would rate at least 4.5.

The location is perfact that you go down stairs are just where restaurants and stores located, also living in such an area, I always feel safe at night even I was traveling alone. The people are very nice and warm to help, I was travelling without phone(broken at the first day), it's sooooo nice that she was trying everything to find out soluitions.

Stayed in September 2023

N/A

Staff was amazing, room was comfortable and central

Stayed in August 2023

Nothing.

The location was very good, in the heart of the city, with many restaurants, coffees and shops around. It is also close to the harbor. The staff was very friendly. Room as clean and spacious.

Stayed in August 2023

Location, the room itself, very clean and very friendly staff.

Stayed in July 2023

We enjoyed our stay. There wasn't anything we disliked.

The hotel was in a very good location. It was close to the harbor, restaurants, and shops. The staff was friendly and helpful. The room was beautiful and clean.

Stayed in July 2023

No elevator. That’s a problem for people with disabilities

Clean, perfect location, value for money!

Stayed in June 2023

spotless clean, friendly staff

Stayed in June 2023

The welcome was very kind and the service was very helpful, it's like you are at home. The location was near to all the places you want to explore and for shopping too. I would visit again for sure

Stayed in June 2023

Staff happy to facilitate our late check in time. Had lots of recommendations for places to go and food places which were all superb. Room was clean and tidy, great stay overall

Stayed in May 2023

Nothing!

The owner was extremely nice and friendly - even helping me carry my excessive bags up the stairs. The room was gorgeous and had everything needed.

Stayed in May 2023

Nothing. Everything was perfect

I loved everything. The room and the location were perfect. It was a minutes walk from the harbour and also close to the station . The hotel had the most excellent restaurant and patisserie right next door. Stylish decor, spotlessly clean, so comfortable, and the kindness I was shown by Amalia and her family was the nicest thing about my visit . I will definitely be returning.

Stayed in April 2023